Madz Nail &Beauty Online Store
4.3|12 reviews
KS
Karabo S
1 reviews | Active since Member
08 May 2022, 09:51
Direct contravening of the Consumer Protection Act
https://twitter.com/kayy_za/status/1523237447257128960?s=21&t=B4NR5f5mow-Ni1pgj1QoIg
Long story short. I needed an exchange on faulty products. The hoops I have had to jump through? The return policy wants videos. Save your time and money. The quality sucks.
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Replies (1)Madz Nail &Beauty Online Store's replyOfficial
08 May 2022, 10:08I'm truly sorry that you where not able to know how to use the products. I have tried my best to see how you were using it but all I got from you was showing me your nails and not the products that you apply on them. You also said you applied 4 layers of gel using a 6w lamp. This is not the way to do so. And I ask you to show me a video on how you do it so that I can assist you on how to apply it properly. But instead you threatened me to just say the products are bad quality. I went out of my way to call you and also send you instructions on how to make use of the products correctly. Still you wouldn't want to send me a video of the products used and how you used them. I also said Madz nail and Beauty will refund you if the products is faulty but needed to make sure you did use the correct application.
You were unwilling to help us help you. Madz Nail and Beauty can't take responsibility for people who doesn't know how to use the products correctly but we can assist you where we can best possible. As this products has been tested and worked and lasted over 2 weeks. We would love to help where we can but need to see how you apply it so when can help. We would happily assist you if you if you let us.
You were unwilling to help us help you. Madz Nail and Beauty can't take responsibility for people who doesn't know how to use the products correctly but we can assist you where we can best possible. As this products has been tested and worked and lasted over 2 weeks. We would love to help where we can but need to see how you apply it so when can help. We would happily assist you if you if you let us.
Best regards,
Madz Nail &Beauty Online Store's reply08 May 2022, 10:08
Official
I'm truly sorry that you where not able to know how to use the products. I have tried my best to see how you were using it but all I got from you was showing me your nails and not the products that you apply on them. You also said you applied 4 layers of gel using a 6w lamp. This is not the way to do so. And I ask you to show me a video on how you do it so that I can assist you on how to apply it properly. But instead you threatened me to just say the products are bad quality. I went out of my way to call you and also send you instructions on how to make use of the products correctly. Still you wouldn't want to send me a video of the products used and how you used them. I also said Madz nail and Beauty will refund you if the products is faulty but needed to make sure you did use the correct application.
You were unwilling to help us help you. Madz Nail and Beauty can't take responsibility for people who doesn't know how to use the products correctly but we can assist you where we can best possible. As this products has been tested and worked and lasted over 2 weeks. We would love to help where we can but need to see how you apply it so when can help. We would happily assist you if you if you let us.
You were unwilling to help us help you. Madz Nail and Beauty can't take responsibility for people who doesn't know how to use the products correctly but we can assist you where we can best possible. As this products has been tested and worked and lasted over 2 weeks. We would love to help where we can but need to see how you apply it so when can help. We would happily assist you if you if you let us.
Best regards,