MA
Mafadi Air Short Term Rental Management
Unclaimed Business
MA
Mafadi Air Short Term Rental Management
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Travel & Vacation
#9NPS Score
-100Unlikely
Ranking
#9
in Travel & Vacation
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJVDR
Jolene Van Der Ross
1 reviews | Active since Jan 2020
6 Sept 2025, 06:00
The first and the last time!
The worst experience I’ve ever had. There are issues between Bookings.com and Mafadi Air and as a customer I was “smack bang” in the middle of it! I made a booking at 19h41 and cancelled the booking at 06h59 the next morning, due to a work emergency. They refused to refund me and billed me the full cancellation fee, because “at midnight the full cancellation fee was app****”. My Booking was 4 hours and 19 minutes old. I didn’t check in, and the cancellation was 2 days before check in. The sent me from pillar to post and I’ve been fighting this since January. Mafadi Air sends me to Bookings for the refund. Bookings requests Mafadi approval, Mafadi declined the approval. Mafadi then says the building was sold so they cannot refund me from a listing that was deleted. Bookings then says if Mafadi decline they can escalate and refund. When I contact them to inform them that Mafadi declined to refund, they escalate, then decline my refund due to the “midnight policy”. Does nobody think anymore? A booking that was 4 hours old is all of sudden worth 800 rand? Does that make sense? Make it make sense?! I went to Department of Tourism, none of them comp**** with Tourism. I went to NCC (National Consumer Commission) didn’t receive any feedback or an attempt to resolve. The CPA is explicit when referenced to reasonableness. Their refusal to resolve and or refund is in direct conflict with the law and they, for some reason, are oblivious to what reasonableness means. Not refunding booking that was only 4 hours old before the full cancellation fee was in effect is considered as unreasonable. They way they’ve handled this, the blatant disregard for the law, the inability to resolve, the lack of communication is such a disappointment. This was my first booking with Bookings.com and will definitely be my last. As for Mafadi Air, every booking from now, I will have to scrutinise to ensure that I do not book or lease from them. Their customer retention and customer satisfaction is non existent. The worst experience I’ve ever had.
Helpful (0)
|Replies (0)JVDR
Jolene Van Der Ross
1 reviews | Active since Jan 2020
6 Sept 2025, 06:00
The first and the last time!
The worst experience I’ve ever had. There are issues between Bookings.com and Mafadi Air and as a customer I was “smack bang” in the middle of it! I made a booking at 19h41 and cancelled the booking at 06h59 the next morning, due to a work emergency. They refused to refund me and billed me the full cancellation fee, because “at midnight the full cancellation fee was app****”. My Booking was 4 hours and 19 minutes old. I didn’t check in, and the cancellation was 2 days before check in. The sent me from pillar to post and I’ve been fighting this since January. Mafadi Air sends me to Bookings for the refund. Bookings requests Mafadi approval, Mafadi declined the approval. Mafadi then says the building was sold so they cannot refund me from a listing that was deleted. Bookings then says if Mafadi decline they can escalate and refund. When I contact them to inform them that Mafadi declined to refund, they escalate, then decline my refund due to the “midnight policy”. Does nobody think anymore? A booking that was 4 hours old is all of sudden worth 800 rand? Does that make sense? Make it make sense?! I went to Department of Tourism, none of them comp**** with Tourism. I went to NCC (National Consumer Commission) didn’t receive any feedback or an attempt to resolve. The CPA is explicit when referenced to reasonableness. Their refusal to resolve and or refund is in direct conflict with the law and they, for some reason, are oblivious to what reasonableness means. Not refunding booking that was only 4 hours old before the full cancellation fee was in effect is considered as unreasonable. They way they’ve handled this, the blatant disregard for the law, the inability to resolve, the lack of communication is such a disappointment. This was my first booking with Bookings.com and will definitely be my last. As for Mafadi Air, every booking from now, I will have to scrutinise to ensure that I do not book or lease from them. Their customer retention and customer satisfaction is non existent. The worst experience I’ve ever had.
0
Replies (0)BS
Bruce S
1 reviews | Active since Jan 2020
21 Feb 2025, 17:10
Rude, Unprofessional Poor Management
Disgustingly rude and inefficient service from this little team. Joeleen Hermelin is unbelievably unprofessional - I’d rather book at a hotel than ever deal her again. Disorganised and unprofessional. Mafadi Air management need to step up.
Helpful (0)
|Replies (0)BS
Bruce S
1 reviews | Active since Jan 2020
21 Feb 2025, 17:10
Rude, Unprofessional Poor Management
Disgustingly rude and inefficient service from this little team. Joeleen Hermelin is unbelievably unprofessional - I’d rather book at a hotel than ever deal her again. Disorganised and unprofessional. Mafadi Air management need to step up.
0
Replies (0)LH
Lethabo H
1 reviews | Active since Jan 2020
18 Nov 2024, 07:29
MafadiAir Management - Airbnb booking Nightmare in Florida Road
Don't even bother booking anything with this company. 1. Rude, lazy, and unbothered with customer care. I waited for 1hr30min for help, The parking spot I was allocated to was occupied and they did nothing about it. I had to find some random empty slot and pray to God that I don't get parked in for the weekend when I needed to leave. 2. Terrible communication, out of the 8 people from the WhatsApp group I got added too, for communication purposes. I could not get a hold of any of them. Oh I tried calling the host and co-host. No answer and no call back. When I asked for help in said group. No one was even bothered. 3. The Wifi did not work for the entire weekend, I kindly notified them in my upset state, still unbothered. I asked if it could be sorted in the morning/afternoon so I could prepare for my workshop presentation. They did not even check to see if the parking mess was sorted. It was the worst Airbnb experience. Good luck if you ever get an Airbnb booking with this company.
Helpful (0)
|Replies (0)LH
Lethabo H
1 reviews | Active since Jan 2020
18 Nov 2024, 07:29
MafadiAir Management - Airbnb booking Nightmare in Florida Road
Don't even bother booking anything with this company. 1. Rude, lazy, and unbothered with customer care. I waited for 1hr30min for help, The parking spot I was allocated to was occupied and they did nothing about it. I had to find some random empty slot and pray to God that I don't get parked in for the weekend when I needed to leave. 2. Terrible communication, out of the 8 people from the WhatsApp group I got added too, for communication purposes. I could not get a hold of any of them. Oh I tried calling the host and co-host. No answer and no call back. When I asked for help in said group. No one was even bothered. 3. The Wifi did not work for the entire weekend, I kindly notified them in my upset state, still unbothered. I asked if it could be sorted in the morning/afternoon so I could prepare for my workshop presentation. They did not even check to see if the parking mess was sorted. It was the worst Airbnb experience. Good luck if you ever get an Airbnb booking with this company.
0
Replies (0)