Mafadi Property Management
3|2,010 reviews
Responds in 177 hours 21 min
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Anonymous
1 reviews | Active since Member
07 Apr 2026, 10:26
Exceptional Professionalism and Quick Resolution from Lillian Bondokoto
I would like to extend my sincere gratitude to Lillian Bondokoto at Mafadi Property Management for her outstanding service. After encountering a stressful billing error where I was incorrectly flagged for arrears after vacating my unit, I reached out with a formal dispute. Lillian responded in less than 24 hours, taking immediate ownership of the situation. She quickly verified my account status, confirmed I had a zero balance upon move-out, and instructed the credit team to process my deposit refund. In an industry where administrative errors can be overwhelming, Lillian’s promptness and attention to detail were a breath of fresh air. Thank you, Lillian, for being a true professional!
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Anonymous's updateReviewer Update
04 May 2026, 06:43URGENT UPDATE – 04 May 2026: I am officially withdrawing my recommendation. While Lillian was quick to assist when it meant securing this review, it was clearly a tactic to gain a positive rating.
I moved out in February. Despite her personally confirming a zero balance on 7 April, I am still waiting for my deposit refund nearly a month later. I followed up on 29 April and was completely ignored. I have now sent a final demand notice via email and am lodging a formal complaint with the Rental Housing Tribunal (RHT) at 12:00 PM today. Do not trust the initial helpfulness; it disappears once they have what they want.
I moved out in February. Despite her personally confirming a zero balance on 7 April, I am still waiting for my deposit refund nearly a month later. I followed up on 29 April and was completely ignored. I have now sent a final demand notice via email and am lodging a formal complaint with the Rental Housing Tribunal (RHT) at 12:00 PM today. Do not trust the initial helpfulness; it disappears once they have what they want.
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Anonymous's update04 May 2026, 06:43
Reviewer Update
URGENT UPDATE – 04 May 2026: I am officially withdrawing my recommendation. While Lillian was quick to assist when it meant securing this review, it was clearly a tactic to gain a positive rating.
I moved out in February. Despite her personally confirming a zero balance on 7 April, I am still waiting for my deposit refund nearly a month later. I followed up on 29 April and was completely ignored. I have now sent a final demand notice via email and am lodging a formal complaint with the Rental Housing Tribunal (RHT) at 12:00 PM today. Do not trust the initial helpfulness; it disappears once they have what they want.
I moved out in February. Despite her personally confirming a zero balance on 7 April, I am still waiting for my deposit refund nearly a month later. I followed up on 29 April and was completely ignored. I have now sent a final demand notice via email and am lodging a formal complaint with the Rental Housing Tribunal (RHT) at 12:00 PM today. Do not trust the initial helpfulness; it disappears once they have what they want.