Based on recent customer reviews, Mafadi Property Management presents a deeply polarised customer experience. Individual agents are frequently praised by name for patience, professionalism, and helpfulness during the rental application process. However, recurring complaints about deposit refunds, billing disputes, unresponsive communication channels, and neglected maintenance paint a troubling picture of systemic operational failures that significantly undermine trust and tenant satisfaction.
Top Strengths:
- •Agent Professionalism & Service Quality: Many agents are praised by name for being patient, friendly, and professional. Customers frequently describe smooth application experiences and recommend specific agents like Zviko, Albert, Melissa, and Aphelele.
Replied to 73% of negative reviews
Typically takes less than 244 hours 21 min to reply
TrustIndex
6.7
Score
Ranking
#1
in Real Estate
Avg Reply
3.2
Hours
NPS Score
-49
Recommended: Unlikely
Replied to 73% of negative reviews
Typically takes less than 244 hours 21 min to reply
May '25 - Apr '26
Recent reviews (315)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
Mafadi Property Management Unfair Withholding of flat deposit after malicious damage of my car in their property
I was a loyal tenant at Trafalgar Property promised us security, controlled access and safety environment in their advert and they were treating tenants with care since 2016 until Mafadi Property took over in 2025 towards the end of the year in a flat unit known as Theo’s Court in Roodepoort. Since 2025 I have had several malicious damages of my government subsidized vehicle and have case numbers from the Roodepoort Police station where I have been reporting these crime incidents. This year in 2026 end of February I left due to another malicious damage of my government subsidized car by unknown person because there’s no proper security in their property. Rental Housing Act stipulates that landlords must maintain security they promised and liable to any damage as there was negligence in some days. My car was damaged in a designated common area/parking several times and I feel they are liable to all these damages because there’s several days where the property gate was not working. There were days when you will find the gate not wide open and not locked intentionally left for those who don’t have gate remotes and sometimes because gate motor broke and the gate will be left wide open putting vehicles at risk during the day and at night. Mafadi Property’s management refused to give me my deposit back. Their argument was “the lease agreement still stands.” I found it very insensitive of them since I have been paying the rent together with parking fee and on top of that I have been fixing all the damages on my car on my own. They are just ****** who are unsympathetic to loyal tenants. The question is, Was I supposed to continue and allow them perpetrator to continue to damage my car while I am still waiting for the notice? I noticed the management and vacated due to safety concerns that I reported several times without them taking an action to help me but still expect me to serve a one-month notice while my car is continuously damaged, yet I was paying for them monthly parking fee. I tried to communicate with Lauren Woodford the Mafadi Portfolio Manager, pressing reasons why I left within a short notice, but her response was that Mafadi owner was not prepared to give me my deposit back and I must leave them a review on Hello Peter. I left their flat premises without my deposit, and they see nothing wrong in treating loyal tenant like that who has resided in their property for ten years. They are so insensitive, and adamant not to give half of my deposit back and expect not to take legal action against them. That’s how Mafadi Property is treating tenants when they left, using whatever tricks against the tenant to forfeit the deposit. They are interested in benefiting and gaining from what is not even due to them. Mafadi Property Management are unsympathetic croocks!
1 reviews | Active since Jan 2020
Mafadi Property Management Unfair Withholding of flat deposit after malicious damage of my car in their property
I was a loyal tenant at Trafalgar Property promised us security, controlled access and safety environment in their advert and they were treating tenants with care since 2016 until Mafadi Property took over in 2025 towards the end of the year in a flat unit known as Theo’s Court in Roodepoort. Since 2025 I have had several malicious damages of my government subsidized vehicle and have case numbers from the Roodepoort Police station where I have been reporting these crime incidents. This year in 2026 end of February I left due to another malicious damage of my government subsidized car by unknown person because there’s no proper security in their property. Rental Housing Act stipulates that landlords must maintain security they promised and liable to any damage as there was negligence in some days. My car was damaged in a designated common area/parking several times and I feel they are liable to all these damages because there’s several days where the property gate was not working. There were days when you will find the gate not wide open and not locked intentionally left for those who don’t have gate remotes and sometimes because gate motor broke and the gate will be left wide open putting vehicles at risk during the day and at night. Mafadi Property’s management refused to give me my deposit back. Their argument was “the lease agreement still stands.” I found it very insensitive of them since I have been paying the rent together with parking fee and on top of that I have been fixing all the damages on my car on my own. They are just ****** who are unsympathetic to loyal tenants. The question is, Was I supposed to continue and allow them perpetrator to continue to damage my car while I am still waiting for the notice? I noticed the management and vacated due to safety concerns that I reported several times without them taking an action to help me but still expect me to serve a one-month notice while my car is continuously damaged, yet I was paying for them monthly parking fee. I tried to communicate with Lauren Woodford the Mafadi Portfolio Manager, pressing reasons why I left within a short notice, but her response was that Mafadi owner was not prepared to give me my deposit back and I must leave them a review on Hello Peter. I left their flat premises without my deposit, and they see nothing wrong in treating loyal tenant like that who has resided in their property for ten years. They are so insensitive, and adamant not to give half of my deposit back and expect not to take legal action against them. That’s how Mafadi Property is treating tenants when they left, using whatever tricks against the tenant to forfeit the deposit. They are interested in benefiting and gaining from what is not even due to them. Mafadi Property Management are unsympathetic croocks!
1 reviews | Active since Jan 2020
in the bathroom that hasn’t been fixed for 2 years now but I am paying my rent and I not receiving the services,I feel unsafe with a door handler that doesn’t lock,Toilet not flushing, Walls are messing the stove is not working but when it comes to paying
I am resident at Randburg Square Apartment under Mafadi Property Management inspection.We pay rent every month exactly on the due date but we paying for service we not receiving,We walls that have mould inside our apartments,We have stoves that not working, Electricity plugs that are not working, Leakages that not fixed mostly broken doors but there’s maintenance.The caretaker he doesn’t want to do anything mostly he won’t speak to you or give feedback if you report anything .As for the management Lyle King, Glynis King , Lauren Woodford, Ofentse Mohapi and Allyson King they give false hope as if they will come or send maintenance but that’s a **** ,The only time the send maintenance it is when you didn’t pay your rent and person is there to lock you out of the apartment. Dear Maintenance Department I have laid a complaint about an apartment at Randburg Square Apartment Unit 1001. I have a door handle that is broken since I moved in 2 years ago reported this with caretaker, I have a leakage in the bathroom that hasn’t been fixed for 2 years now but I am paying my rent and I not receiving the services,I feel unsafe with a door handler that doesn’t lock,Toilet not flushing, Walls are messing the stove is not working but when it comes to paying the I am paying for Zero Service. You report to the caretaker nothing is done so please fix my apartment so I can see what I am paying for Kind Regards Ms N J Mathibela Unit 1001 Acc No : 811F1001001 Randburg Square apartment
1 reviews | Active since Jan 2020
in the bathroom that hasn’t been fixed for 2 years now but I am paying my rent and I not receiving the services,I feel unsafe with a door handler that doesn’t lock,Toilet not flushing, Walls are messing the stove is not working but when it comes to paying
I am resident at Randburg Square Apartment under Mafadi Property Management inspection.We pay rent every month exactly on the due date but we paying for service we not receiving,We walls that have mould inside our apartments,We have stoves that not working, Electricity plugs that are not working, Leakages that not fixed mostly broken doors but there’s maintenance.The caretaker he doesn’t want to do anything mostly he won’t speak to you or give feedback if you report anything .As for the management Lyle King, Glynis King , Lauren Woodford, Ofentse Mohapi and Allyson King they give false hope as if they will come or send maintenance but that’s a **** ,The only time the send maintenance it is when you didn’t pay your rent and person is there to lock you out of the apartment. Dear Maintenance Department I have laid a complaint about an apartment at Randburg Square Apartment Unit 1001. I have a door handle that is broken since I moved in 2 years ago reported this with caretaker, I have a leakage in the bathroom that hasn’t been fixed for 2 years now but I am paying my rent and I not receiving the services,I feel unsafe with a door handler that doesn’t lock,Toilet not flushing, Walls are messing the stove is not working but when it comes to paying the I am paying for Zero Service. You report to the caretaker nothing is done so please fix my apartment so I can see what I am paying for Kind Regards Ms N J Mathibela Unit 1001 Acc No : 811F1001001 Randburg Square apartment
1 reviews | Active since Jan 2020
Struggling to get my Deposit refund
I’m struggling to get my deposit refund and I’m also charged for the things I didn’t do.
1 reviews | Active since Jan 2020
Struggling to get my Deposit refund
I’m struggling to get my deposit refund and I’m also charged for the things I didn’t do.
1 reviews | Active since Jan 2020
Hello Peter Complaint – Mafadi Property Management
Mafadi Property Management - The View On Bowling. Persons responsible for my query is Tonde & Lillian - Mafadi managers who don't even respond to emails or call back requests. In my opinion these people are the definition of "useless". I’ve been waiting since November 2025 for Mafadi to replace the cracked kitchen countertops in my unit (E1003) — a defect they acknowledged before I moved in. Four months later, the countertops are still cracked, unsafe, and my kitchen remains unusable. Despite inspections and repeated follow‑ups, Mafadi has still given no confirmed repair date and no meaningful updates. Their internal disputes are not my responsibility & problems, yet I’m the one living with a hazardous kitchen while paying full rent. I now also have to spend additional money to pursue legal action — but justice will prevail in the end. Little do they know the power of these reviews & the impact they have over time. Please if you are looking for a place to live - GO SOMEWHERE ELSE!!!
1 reviews | Active since Jan 2020
Hello Peter Complaint – Mafadi Property Management
Mafadi Property Management - The View On Bowling. Persons responsible for my query is Tonde & Lillian - Mafadi managers who don't even respond to emails or call back requests. In my opinion these people are the definition of "useless". I’ve been waiting since November 2025 for Mafadi to replace the cracked kitchen countertops in my unit (E1003) — a defect they acknowledged before I moved in. Four months later, the countertops are still cracked, unsafe, and my kitchen remains unusable. Despite inspections and repeated follow‑ups, Mafadi has still given no confirmed repair date and no meaningful updates. Their internal disputes are not my responsibility & problems, yet I’m the one living with a hazardous kitchen while paying full rent. I now also have to spend additional money to pursue legal action — but justice will prevail in the end. Little do they know the power of these reviews & the impact they have over time. Please if you are looking for a place to live - GO SOMEWHERE ELSE!!!
1 reviews | Active since Jan 2020
Atrocious attitude and service
This company's customer service genuinely is Worse than the government. A simple request could not be attended to. I called was promised someone will call back, no response. I escalated to Manager HENRY received promise that someone will contact me, NOTHING. Followed up a few times, I am still waiting for a very simple question to be responded to. Sad how company can disrespect customer
1 reviews | Active since Jan 2020
Atrocious attitude and service
This company's customer service genuinely is Worse than the government. A simple request could not be attended to. I called was promised someone will call back, no response. I escalated to Manager HENRY received promise that someone will contact me, NOTHING. Followed up a few times, I am still waiting for a very simple question to be responded to. Sad how company can disrespect customer
1 reviews | Active since Jan 2020
Unpaid deposit
Title: Mafadi Property Management Still No Deposit Returned, Extremely Unprofessional Service I strongly advise anyone considering Mafadi Property Management to think twice before signing anything with this agency. I moved out of one of their units at Fashion Loft, and despite fulfilling my obligations as a tenant, my deposit has still not been returned. I have made countless follow-ups, sent messages, and attempted to resolve this matter professionally, but I have been met with nothing but empty promises and complete disregard. The person responsible for Fashion Loft, Tonde Mangani, has been extremely unprofessional throughout this process. I have repeatedly been told that the matter would be handled, yet no action has been taken. Instead, I have received excuses, delays, and what appears to be outright dishonesty. It is unacceptable for a property management company to hold onto a tenant’s deposit with no transparency, no accountability, and no urgency to resolve the issue. Deposits are not optional payments that agencies can simply keep when they feel like it ... they belong to tenants unless legitimate deductions are clearly explained. The way Mafadi Property Management handles tenants after they move out is deeply disappointing and completely unprofessional. This experience has been frustrating, exhausting, and financially unfair. If you value your money, peace of mind, and basic professionalism, I strongly recommend avoiding Mafadi Property Management entirely. Based on my experience, you may struggle endlessly just to get back money that rightfully belongs to you. Until today, my deposit has not been returned. Future tenants, please be cautious.
1 reviews | Active since Jan 2020
Unpaid deposit
Title: Mafadi Property Management Still No Deposit Returned, Extremely Unprofessional Service I strongly advise anyone considering Mafadi Property Management to think twice before signing anything with this agency. I moved out of one of their units at Fashion Loft, and despite fulfilling my obligations as a tenant, my deposit has still not been returned. I have made countless follow-ups, sent messages, and attempted to resolve this matter professionally, but I have been met with nothing but empty promises and complete disregard. The person responsible for Fashion Loft, Tonde Mangani, has been extremely unprofessional throughout this process. I have repeatedly been told that the matter would be handled, yet no action has been taken. Instead, I have received excuses, delays, and what appears to be outright dishonesty. It is unacceptable for a property management company to hold onto a tenant’s deposit with no transparency, no accountability, and no urgency to resolve the issue. Deposits are not optional payments that agencies can simply keep when they feel like it ... they belong to tenants unless legitimate deductions are clearly explained. The way Mafadi Property Management handles tenants after they move out is deeply disappointing and completely unprofessional. This experience has been frustrating, exhausting, and financially unfair. If you value your money, peace of mind, and basic professionalism, I strongly recommend avoiding Mafadi Property Management entirely. Based on my experience, you may struggle endlessly just to get back money that rightfully belongs to you. Until today, my deposit has not been returned. Future tenants, please be cautious.
1 reviews | Active since Jan 2020
Payment
I have asked for Payment arrangement but no one is responding sent Dieketseng and Tosin an email I tried calling the call just cuts i also wanted to ask about the amount stated as it is way more than what I owe but no one is helping
1 reviews | Active since Jan 2020
Payment
I have asked for Payment arrangement but no one is responding sent Dieketseng and Tosin an email I tried calling the call just cuts i also wanted to ask about the amount stated as it is way more than what I owe but no one is helping