What are the most common complaints about Mafadi Property Management?

The most common complaint about Mafadi Property Management, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. Tenants repeatedly describe ignored emails, unanswered phones, calls cutting after long hold queues, and zero follow-up from head office. Escalations to managers and the MD frequently disappear, leaving clients chasing for months on basic queries.

How does Mafadi Property Management compare to other Real Estate companies?

Mafadi Property Management scores 2.2 out of 5 on Hellopeter's AI analysis of service quality in Real Estate, compared to the Real Estate industry average of 3.1. Their strongest theme is Agent Quality (3.4); their weakest is Trust & Transparency (1.7). The top AI-rated Real Estate business on Hellopeter is Pro-Namic Real Estate (4.8). How is the AI Score calculated? →

Is Mafadi Property Management trustworthy?

Mafadi Property Management has a TrustIndex of 6.8 out of 10 on Hellopeter, based on 322 reviews in the last 12 months. They reply to 71% of negative reviews, typically within 189 hours 56 min. Hellopeter has tracked Mafadi Property Management across 2,010 total reviews. How is the TrustIndex calculated? →

Mafadi Property Management Reviews | 6.8 TrustIndex

Mafadi Property Management Reviews | 6.8 TrustIndex | Hellopeter

Review Distribution

3.6|322 Reviews

Jun '25 - May '26

Frequently Asked Questions About Mafadi Property Management

What do customers say about Mafadi Property Management?

Based on recent customer reviews, Mafadi Property Management shows a deeply polarised customer experience. Many tenants and owners praise individual agents by name for warmth and efficiency during onboarding, while a substantial group describe severe failures around deposit refunds, billing disputes, maintenance neglect, and unresponsive head office staff. The result is a business where the human touch of certain agents stands in stark contrast to systemic operational and accountability gaps.

What is Mafadi Property Management's biggest strength?

Mafadi Property Management's biggest strength, according to Hellopeter's AI analysis, is Agent Professionalism & Service Quality. Named agents like Zviko, Albert, Aphelele, Tsholofelo, Maxina, Estiaan, Kagiso, and Tonde receive repeated, glowing praise for patience, responsiveness, and going above and beyond during onboarding and queries, especially for new tenants signing leases.

Recent reviews (322)

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Popular mentions

deposit refund no response water bill maintenance rude staff ignored emails broken lifts great service patient agent smooth move-in

Simphiwe N

1 reviews | Active since Jan 2020

4 May 2026, 14:03

Unprofessional Conduct and Unresolved Billing Dispute

As a new tenant, I am disappointed with the level of service and the manner in which tenant complaints are handled. I recently contacted the account manager, Kagiso Morulani, to seek clarity on a charge reflected on my invoice. During the discussion, she insisted that no error had been made by her colleague, despite the fact that I have evidence supporting my query. While attempting to explain my concerns, the call was abruptly terminated, which I found highly unprofessional. This experience has been particularly frustrating, as I am now being asked to settle a charge that has not been clearly explained and was not accounted for in my budget. I would appreciate a thorough review of this matter and clear communication regarding the charge in question.

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Simphiwe N

1 reviews | Active since Jan 2020

4 May 2026, 14:03

Unprofessional Conduct and Unresolved Billing Dispute

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Nokhanya N

1 reviews | Active since Jan 2020

25 Apr 2026, 06:30

Lifts

The glenclarin has be fixing the lifts since February now we are going to may This is frustrating it's only 1 lift working on you have to use the stairs to go down stairs always And the only lift also stucks and we have to use the stairs But when it comes to rent they never consider the f Problems we have The is no way they will be fixing the lifts 4 months this is nonsensical Honestly We have pregnant people how do they managed and those with kids Ah sies maan They is no information on when the lifts will be ready

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Nokhanya N

1 reviews | Active since Jan 2020

25 Apr 2026, 06:30

Lifts

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Jacqui C

1 reviews | Active since Jan 2020

23 Apr 2026, 20:39

Shocking

Shocking! A steep uphill endless battle. No responses, no action, total neglect. Is it actually a private company? We've had bad managing agents, but this the worst. I'm not sure if anybody is even there.

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Jacqui C

1 reviews | Active since Jan 2020

23 Apr 2026, 20:39

Shocking

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Xolile M

1 reviews | Active since Jan 2020

11 Apr 2026, 12:07

Yooh Mafaidi will leave you homeless

I haven't even entered the apartment i have paid for but the property agent Sbu is MIA. I am standing outside the apartment stranded with my belongings.

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Xolile M

1 reviews | Active since Jan 2020

11 Apr 2026, 12:07

Yooh Mafaidi will leave you homeless

I haven't even entered the apartment i have paid for but the property agent Sbu is MIA. I am standing outside the apartment stranded with my belongings.

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Clinton G

1 reviews | Active since Jan 2020

9 Apr 2026, 08:29

STAY AWAY - Mafadi Property Management

Mafadi manages a complex I own an apartment in. For the last 15 years that I owned this unit, not once have I paid my levies late, yet any other bill of mine. Due to errors on their side the started send me arrears demands and charging me for each letter and sms. I then starting receiving defamatory emails with false accusations from their staff, I sent numerous emails requesting a call to multiple staff members and including their MD, no response and I am still getting these notices. Apart from this, I am still waiting years for exposed wiring on the outside of my unit to be fixed, again no responses from them. Shocking service from these managing agents, would not recommend them.

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Clinton G

1 reviews | Active since Jan 2020

9 Apr 2026, 08:29

STAY AWAY - Mafadi Property Management

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Ngubane N

1 reviews | Active since Jan 2020

8 Apr 2026, 13:52

WiFi issue under Rise telecoms

Hi I reside at Bjala square Jeppestown which a property managed by mafadi agents company. I've been complain to the building caretaker/managers about not having WiFi at our 4th floor for 3 weeks which we promised free WiFi on my lease, wifi under Rise telecoms company nothing has been done to resolve this issues for the past 3 weeks. Sad part is it's school holidays and my kids can't come visit because they is no wifi to connect to TV and cellphones and can't afford everyday data for them I'm writing this complaint as a frustrated tenets in the building.

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Ngubane N

1 reviews | Active since Jan 2020

8 Apr 2026, 13:52

WiFi issue under Rise telecoms

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Anonymous

1 reviews | Active since Jan 2020

7 Apr 2026, 10:26

Exceptional Professionalism and Quick Resolution from Lillian Bondokoto

I would like to extend my sincere gratitude to Lillian Bondokoto at Mafadi Property Management for her outstanding service. After encountering a stressful billing error where I was incorrectly flagged for arrears after vacating my unit, I reached out with a formal dispute. Lillian responded in less than 24 hours, taking immediate ownership of the situation. She quickly verified my account status, confirmed I had a zero balance upon move-out, and instructed the credit team to process my deposit refund. In an industry where administrative errors can be overwhelming, Lillian’s promptness and attention to detail were a breath of fresh air. Thank you, Lillian, for being a true professional!

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Anonymous

1 reviews | Active since Jan 2020

7 Apr 2026, 10:26

Exceptional Professionalism and Quick Resolution from Lillian Bondokoto

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Anonymous

1 reviews | Active since Jan 2020

31 Mar 2026, 07:47

THE WORST

I have never dealt with a collection of people who are so unwilling to assist people. Mafadi make basic administrative errors and then refuse to respond to any emails you send asking for assistance or clarification following from their mistakes, and then somehow manage to make their errors your problem. They have recently managed to mess up the invoicing process for my entire block of flats, and have made absolutely no effort to fix their own mistakes. The staff are rude, dismissive and unhelpful.

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Anonymous

1 reviews | Active since Jan 2020

31 Mar 2026, 07:47

THE WORST

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Top Strengths:

Frequently Asked Questions About Mafadi Property Management

What do customers say about Mafadi Property Management?

What is Mafadi Property Management's biggest strength?

Recent reviews (322)

Unprofessional Conduct and Unresolved Billing Dispute

Unprofessional Conduct and Unresolved Billing Dispute

Lifts

Lifts

Shocking

Shocking

Yooh Mafaidi will leave you homeless

Yooh Mafaidi will leave you homeless

STAY AWAY - Mafadi Property Management

STAY AWAY - Mafadi Property Management

WiFi issue under Rise telecoms

WiFi issue under Rise telecoms

Exceptional Professionalism and Quick Resolution from Lillian Bondokoto

Exceptional Professionalism and Quick Resolution from Lillian Bondokoto

THE WORST

THE WORST

What are the most common complaints about Mafadi Property Management?

How does Mafadi Property Management compare to other Real Estate companies?

Is Mafadi Property Management trustworthy?