Appalling and Pathetic service that lacks empathy and the human element

Appalling service and based on my interactions, the agents dont seem to know their industry or job. I was reffered to Mafori by a colleague and really thought they could help, i was told that they would assist me with removing my debt review flag but was called by an agent who seemed to be an intern and clearly had no knowledge of what she was doing, after a few failed attempts i gave up all together. This was during the course of last year, numerous back and forths and no assistance. I got a call in December and said that the debt review flag was removed and that i qualified for a loan, after immense pressure from an agent i sent through docs, only to be told that i am still on debt review. Is there no internal communication? Are you guys not doing your homework before reaching out to clients? Are we just a number to Mafori or the means to put stats on the board??? Do you understand the type of turmoil you cause in peoples lives with false hope and promises? My suggestion, broaden your talent pool as the staff you have now do not possess the know how or people skills to be doing what they are. I really hope that this is seen by someone in a senior position as i have requested to speak to someone and this never happened.