Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Mafori Finance delivers a strongly positive in-branch experience, with customers consistently praising named consultants across multiple branches for friendliness, patience, and clear explanations. However, a recurring pattern of negative experiences emerges around debt review processes, clearance certificates, unauthorized deductions, and poor responsiveness from head office, which significantly undermines trust for a subset of customers.
Top Strengths:
- •Customer Service & Professional Guidance: Customers consistently name individual consultants as friendly, patient, and knowledgeable. Multiple branches including Polokwane, Kroonstad, Kimberley, and Tzaneen receive repeated praise for warm welcomes and clear explanations.
Replied to 56% of negative reviews
Typically takes less than 1173 hours 20 min to reply
TrustIndex
7.7
Score
Ranking
#18
in Financial Services
Avg Reply
5.2
Hours
NPS Score
5
Recommended: Likely
Replied to 56% of negative reviews
Typically takes less than 1173 hours 20 min to reply
May '25 - Apr '26
Recent reviews (197)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
Mafori Finance ******
Hello Peter, Mafori Credit consultants in Pretoria sold me a **** housing subsidy application through a lady called Karabo.She never disclosed all the requirements needed for my application and now I am stuck with without requirements that I cannot find.They are busy deducting R416 rands on my account since from October 2025 buy now I have suspended the last transaction foe end of March 2026 administration fee.They are ****** and I want my admin fee back
1 reviews | Active since Jan 2020
Mafori Finance ******
Hello Peter, Mafori Credit consultants in Pretoria sold me a **** housing subsidy application through a lady called Karabo.She never disclosed all the requirements needed for my application and now I am stuck with without requirements that I cannot find.They are busy deducting R416 rands on my account since from October 2025 buy now I have suspended the last transaction foe end of March 2026 administration fee.They are ****** and I want my admin fee back
1 reviews | Active since Jan 2020
Very Disappointed – ********* and Misleading Service
I am extremely disappointed with Mafori Finance and the way they handled my case. I was promised assistance with debt restructuring and was told that their Mafori lawyer would help remove my bad debt. They deducted money directly from the loan amount for these services. However, they never provided any of the assistance they promised. I paid for services that were never rendered. Despite sending multiple emails to complain and request clarity, no one has responded to me. It is very concerning that they ignore customer complaints, yet they have no problem calling me when they want to offer a top-up loan. To make matters worse, they claimed they had written off my university debt. When I informed the consultant that I have never attended university, she abruptly dropped the call on me. This was extremely unprofessional and unacceptable. I feel misled and taken advantage of. I would strongly caution anyone considering using Mafori Finance to be very careful and to fully understand what you are signing up for.
1 reviews | Active since Jan 2020
Very Disappointed – ********* and Misleading Service
I am extremely disappointed with Mafori Finance and the way they handled my case. I was promised assistance with debt restructuring and was told that their Mafori lawyer would help remove my bad debt. They deducted money directly from the loan amount for these services. However, they never provided any of the assistance they promised. I paid for services that were never rendered. Despite sending multiple emails to complain and request clarity, no one has responded to me. It is very concerning that they ignore customer complaints, yet they have no problem calling me when they want to offer a top-up loan. To make matters worse, they claimed they had written off my university debt. When I informed the consultant that I have never attended university, she abruptly dropped the call on me. This was extremely unprofessional and unacceptable. I feel misled and taken advantage of. I would strongly caution anyone considering using Mafori Finance to be very careful and to fully understand what you are signing up for.
1 reviews | Active since Jan 2020
Loan penalties
Bad company ,don't ever think getting help by them ,they don't make you aware of the tcs and vs of the loan you taking,very unprofessional
1 reviews | Active since Jan 2020
Loan penalties
Bad company ,don't ever think getting help by them ,they don't make you aware of the tcs and vs of the loan you taking,very unprofessional
1 reviews | Active since Jan 2020
Thank you
Thank you mafori team I recieved my clearance certificate, thanks for attending my application as soon you saw my reviews. Legal team and other team thank you so much
1 reviews | Active since Jan 2020
Thank you
Thank you mafori team I recieved my clearance certificate, thanks for attending my application as soon you saw my reviews. Legal team and other team thank you so much
1 reviews | Active since Jan 2020
i would like to take...
i would like to take this moment to thank bernadine at Mafori finance, for her prompt response, when i am in need of financial assistance from her institution, she is always willing to go an extra mile and understand the clients frustration when it comes to financial aid, she makes a good asset to the institution and is made of a different fibre, she must be elevated to another level, in terms of salary and position in the institution in order to boost her confidence and to continue making an immense impact in the institution and it's clientele.
1 reviews | Active since Jan 2020
i would like to take...
i would like to take this moment to thank bernadine at Mafori finance, for her prompt response, when i am in need of financial assistance from her institution, she is always willing to go an extra mile and understand the clients frustration when it comes to financial aid, she makes a good asset to the institution and is made of a different fibre, she must be elevated to another level, in terms of salary and position in the institution in order to boost her confidence and to continue making an immense impact in the institution and it's clientele.
1 reviews | Active since Jan 2020
Appalling and Pathetic service that lacks empathy and the human element
Appalling service and based on my interactions, the agents dont seem to know their industry or job. I was reffered to Mafori by a colleague and really thought they could help, i was told that they would assist me with removing my debt review flag but was called by an agent who seemed to be an intern and clearly had no knowledge of what she was doing, after a few failed attempts i gave up all together. This was during the course of last year, numerous back and forths and no assistance. I got a call in December and said that the debt review flag was removed and that i qualified for a loan, after immense pressure from an agent i sent through docs, only to be told that i am still on debt review. Is there no internal communication? Are you guys not doing your homework before reaching out to clients? Are we just a number to Mafori or the means to put stats on the board??? Do you understand the type of turmoil you cause in peoples lives with false hope and promises? My suggestion, broaden your talent pool as the staff you have now do not possess the know how or people skills to be doing what they are. I really hope that this is seen by someone in a senior position as i have requested to speak to someone and this never happened.
1 reviews | Active since Jan 2020
Appalling and Pathetic service that lacks empathy and the human element
Appalling service and based on my interactions, the agents dont seem to know their industry or job. I was reffered to Mafori by a colleague and really thought they could help, i was told that they would assist me with removing my debt review flag but was called by an agent who seemed to be an intern and clearly had no knowledge of what she was doing, after a few failed attempts i gave up all together. This was during the course of last year, numerous back and forths and no assistance. I got a call in December and said that the debt review flag was removed and that i qualified for a loan, after immense pressure from an agent i sent through docs, only to be told that i am still on debt review. Is there no internal communication? Are you guys not doing your homework before reaching out to clients? Are we just a number to Mafori or the means to put stats on the board??? Do you understand the type of turmoil you cause in peoples lives with false hope and promises? My suggestion, broaden your talent pool as the staff you have now do not possess the know how or people skills to be doing what they are. I really hope that this is seen by someone in a senior position as i have requested to speak to someone and this never happened.
1 reviews | Active since Jan 2020
Settlement letter
Expecting a call for someone to call me ,to settle my loan and get a letter ,still waiting .poor service. Send banking details asap people.
1 reviews | Active since Jan 2020
Settlement letter
Expecting a call for someone to call me ,to settle my loan and get a letter ,still waiting .poor service. Send banking details asap people.
1 reviews | Active since Jan 2020
Clearence letter
I m done paying my debt, and I m done paying mafori long time ago I call them today requesting email to send paid up letter to get clearance letter a person you hold the phone mention someone will call until now no one call me back please I need My clearence letter
1 reviews | Active since Jan 2020
Clearence letter
I m done paying my debt, and I m done paying mafori long time ago I call them today requesting email to send paid up letter to get clearance letter a person you hold the phone mention someone will call until now no one call me back please I need My clearence letter