Mafori Finance
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Mafori Finance receives overwhelmingly positive feedback for in-branch consultant service, with named agents repeatedly praised for patience and clear explanations. However, a meaningful minority of customers report serious issues with post-settlement deductions, refund delays, unfulfilled debt review or credit clearance promises, and poor head-office responsiveness to complaints and escalations.
TrustIndex
7.9
NPS Score
12
Recommended: Likely
Aug '25 - Jul '26
Based on recent customer reviews, Mafori Finance receives strong praise for in-branch consultants and personalised service across multiple regional offices, with customers naming specific agents who guided them through credit repair, loans, and FHF applications. However, a meaningful minority describe serious breakdowns in communication, unresolved refunds, debt review removal failures, and disputed deductions, which weigh down trust and accuracy perceptions.
Mafori Finance's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Customer Service & Professional Guidance (4.3) is the standout strength, with reviewers repeatedly naming consultants like Tsakane Phalane, Mildred, Sylvia Ntuli, Phuti, Constance, Lerato, and Sello as patient, knowledgeable, and going the extra mile across Polokwane, Tzaneen, Kroonstad, Witbank, Kimberley, and Maluti A Phofung branches.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2025
Hi i recently called your agent requesting to switch from payroll to debit order as it negatively impact certain job applications as prospective employers request payslip because I'm currently looking for something permanent as I'm a contractor now and your agent said you refused.. First of all I am in my rights to revoke that as it's not a court order but an agreement made my current employer and you guys.. I won't take the reason of you saying you can't allow me i am still in the company it's not reason enough sorry... I will send my HR statement that i revoke that and no longer authorize any deductions on my payslip.. Kindly respond to my emails with reasonable answer not what you gave me
1 reviews | Active since Sept 2025
Hi i recently called your agent requesting to switch from payroll to debit order as it negatively impact certain job applications as prospective employers request payslip because I'm currently looking for something permanent as I'm a contractor now and your agent said you refused.. First of all I am in my rights to revoke that as it's not a court order but an agreement made my current employer and you guys.. I won't take the reason of you saying you can't allow me i am still in the company it's not reason enough sorry... I will send my HR statement that i revoke that and no longer authorize any deductions on my payslip.. Kindly respond to my emails with reasonable answer not what you gave me
1 reviews | Active since May 2022
My long term loan was paid up with mafori finance on the 11 of March, I sent my paid up letters and proof of payments yet the installment went off from my March salary, I enquired with on of their agents and I was told that loan would be paid up upon receiving the payment schedule from my employer, meanwhile I took a new loan with them on 30 March. On the 7th of April i made a follow up with them again and I was told that the refund would be paid in 48 hours, a week went by and i made another follow this is where I was informed that the refund would be used as my first installment. I refuses because that was not the arrangement and I told them this would then mean that they won't deduct for April which they said they will. My problem is that Mafori finance exploits the workers of Mangaung under the pretence of assisting them..
1 reviews | Active since May 2022
My long term loan was paid up with mafori finance on the 11 of March, I sent my paid up letters and proof of payments yet the installment went off from my March salary, I enquired with on of their agents and I was told that loan would be paid up upon receiving the payment schedule from my employer, meanwhile I took a new loan with them on 30 March. On the 7th of April i made a follow up with them again and I was told that the refund would be paid in 48 hours, a week went by and i made another follow this is where I was informed that the refund would be used as my first installment. I refuses because that was not the arrangement and I told them this would then mean that they won't deduct for April which they said they will. My problem is that Mafori finance exploits the workers of Mangaung under the pretence of assisting them..
1 reviews | Active since Jul 2024
When the agent who is assisting with my application did not respond or acknowledged my atttempts of getting into contact with him, the person who able to assist in speeding up the process was Nicho. Thank you so much Nicho for your assistance.
1 reviews | Active since Jul 2024
When the agent who is assisting with my application did not respond or acknowledged my atttempts of getting into contact with him, the person who able to assist in speeding up the process was Nicho. Thank you so much Nicho for your assistance.
1 reviews | Active since Jun 2020
Hello Peter, Mafori Credit consultants in Pretoria sold me a **** housing subsidy application through a lady called Karabo.She never disclosed all the requirements needed for my application and now I am stuck with without requirements that I cannot find.They are busy deducting R416 rands on my account since from October 2025 buy now I have suspended the last transaction foe end of March 2026 administration fee.They are ****** and I want my admin fee back
1 reviews | Active since Jun 2020
Hello Peter, Mafori Credit consultants in Pretoria sold me a **** housing subsidy application through a lady called Karabo.She never disclosed all the requirements needed for my application and now I am stuck with without requirements that I cannot find.They are busy deducting R416 rands on my account since from October 2025 buy now I have suspended the last transaction foe end of March 2026 administration fee.They are ****** and I want my admin fee back
1 reviews | Active since Aug 2024
I am extremely disappointed with Mafori Finance and the way they handled my case. I was promised assistance with debt restructuring and was told that their Mafori lawyer would help remove my bad debt. They deducted money directly from the loan amount for these services. However, they never provided any of the assistance they promised. I paid for services that were never rendered. Despite sending multiple emails to complain and request clarity, no one has responded to me. It is very concerning that they ignore customer complaints, yet they have no problem calling me when they want to offer a top-up loan. To make matters worse, they claimed they had written off my university debt. When I informed the consultant that I have never attended university, she abruptly dropped the call on me. This was extremely unprofessional and unacceptable. I feel misled and taken advantage of. I would strongly caution anyone considering using Mafori Finance to be very careful and to fully understand what you are signing up for.
1 reviews | Active since Aug 2024
I am extremely disappointed with Mafori Finance and the way they handled my case. I was promised assistance with debt restructuring and was told that their Mafori lawyer would help remove my bad debt. They deducted money directly from the loan amount for these services. However, they never provided any of the assistance they promised. I paid for services that were never rendered. Despite sending multiple emails to complain and request clarity, no one has responded to me. It is very concerning that they ignore customer complaints, yet they have no problem calling me when they want to offer a top-up loan. To make matters worse, they claimed they had written off my university debt. When I informed the consultant that I have never attended university, she abruptly dropped the call on me. This was extremely unprofessional and unacceptable. I feel misled and taken advantage of. I would strongly caution anyone considering using Mafori Finance to be very careful and to fully understand what you are signing up for.
1 reviews | Active since Jul 2023
Thank you mafori team I recieved my clearance certificate, thanks for attending my application as soon you saw my reviews. Legal team and other team thank you so much
1 reviews | Active since Jul 2023
Thank you mafori team I recieved my clearance certificate, thanks for attending my application as soon you saw my reviews. Legal team and other team thank you so much
1 reviews | Active since Dec 2023
i would like to take this moment to thank bernadine at Mafori finance, for her prompt response, when i am in need of financial assistance from her institution, she is always willing to go an extra mile and understand the clients frustration when it comes to financial aid, she makes a good asset to the institution and is made of a different fibre, she must be elevated to another level, in terms of salary and position in the institution in order to boost her confidence and to continue making an immense impact in the institution and it's clientele.
1 reviews | Active since Dec 2023
i would like to take this moment to thank bernadine at Mafori finance, for her prompt response, when i am in need of financial assistance from her institution, she is always willing to go an extra mile and understand the clients frustration when it comes to financial aid, she makes a good asset to the institution and is made of a different fibre, she must be elevated to another level, in terms of salary and position in the institution in order to boost her confidence and to continue making an immense impact in the institution and it's clientele.
The most common complaint about Mafori Finance, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. Communication & Responsiveness (3.5) is mixed, with positive feedback on consultant follow-up offset by serious complaints about ignored emails, missed callbacks for paid-up letters, unresolved escalations stretching months, and customers waiting indefinitely for clearance certificates and refund commitments.
Mafori Finance has a TrustIndex of 7.9 out of 10 on Hellopeter, based on 191 reviews in the last 12 months. They reply to 50% of negative reviews, typically within 1227 hours 53 min. Hellopeter has tracked Mafori Finance across 266 total reviews. How is the TrustIndex calculated? →
