MC
Magic Company
Unclaimed Business
MC
Magic Company
Unclaimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#13
in Entertainment & Gaming
NPS Score
-100
Recommended: Unlikely
Review Distribution
2.5|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Magic Company
Magic Company has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Magic Company across 26 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceYN
Yolanda N
1 reviews | Active since Jan 2020
5 Dec 2025, 21:07
So much disrespect for no reason at all
What a horrible treatment I’ve received at the Westgate branch. I’ve never been so disrespected in my entire life. What a horrible service did I receive from a bitter lady working in a counter at Magic Company Westgate. I had finished counting my ticket then gave her the receipts. I then asked her how many tickets do we have in total as we had 3 receipts. With an attitude she told me the total. So there was a toy that my son would love and I saw it it was behind her. I asked for it politely she went off me hey. Telling I shouldn’t even look at the back I should just look on the glass display. She told that she’s teaching me all this so that next time I know where to look. Mind you the toy that I had pointed out it’s the same one on the display. When I raised that she said to me she won’t repeat herself she told me where to choose from. I had some tickets left I just asked her to choose for me as I was not ok anymore she just folded her arms and said how will she know what I want she has the whole day she will wait for me. I chose a spinning toy asked for a yellow one as I have a boy she gave me a pink one, when I corrected her she got angry and started talking to her colleague clicking her tongue. Another lady that witnessed everything came to assist us and showed my son how to use that toy. I went out in disbelief that one can treat someone like that and to top it off she’s on duty. What happened to customer service? This all happened yesterday the 4th December 2025 around 13:50.
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Yolanda N
1 reviews | Active since Jan 2020
5 Dec 2025, 21:07
So much disrespect for no reason at all
What a horrible treatment I’ve received at the Westgate branch. I’ve never been so disrespected in my entire life. What a horrible service did I receive from a bitter lady working in a counter at Magic Company Westgate. I had finished counting my ticket then gave her the receipts. I then asked her how many tickets do we have in total as we had 3 receipts. With an attitude she told me the total. So there was a toy that my son would love and I saw it it was behind her. I asked for it politely she went off me hey. Telling I shouldn’t even look at the back I should just look on the glass display. She told that she’s teaching me all this so that next time I know where to look. Mind you the toy that I had pointed out it’s the same one on the display. When I raised that she said to me she won’t repeat herself she told me where to choose from. I had some tickets left I just asked her to choose for me as I was not ok anymore she just folded her arms and said how will she know what I want she has the whole day she will wait for me. I chose a spinning toy asked for a yellow one as I have a boy she gave me a pink one, when I corrected her she got angry and started talking to her colleague clicking her tongue. Another lady that witnessed everything came to assist us and showed my son how to use that toy. I went out in disbelief that one can treat someone like that and to top it off she’s on duty. What happened to customer service? This all happened yesterday the 4th December 2025 around 13:50.
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martha M
1 reviews | Active since Jan 2020
7 May 2025, 15:12
+27785020358 MYSTIC MAGIC RINGS FOR LOST LOVE AND MONEY
+27785020358 MYSTIC MAGIC RINGS FOR LOST LOVE AND MONEYSpiritual Magic Rings . Magical rings focus energy And spiritual power to improve luck or prosperity, for protection & to cure diseases. A magic ring has a specific ability to aid a person in focusing and amplifying power by aiding a person in achieving the future you desire. Magic rings are a natural amplifier of spiritual power By bringing in your ability to join with the power and energy of the Universal Life Force and the Life Force of this planet a magic rings will enhance your effort. Magic rings have focused energy to defend & protect the wearer of the magic ring from interference from dark forces to achieve a specific goal Focus your magical intentions with magic rings & attract positive energies that will help you achieve magical intentions for love, luck, prosperity, fertility, protection and more. Destroy unwelcome forces and providing protection from accidents with a powerful magic ring for protection
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martha M
1 reviews | Active since Jan 2020
7 May 2025, 15:12
+27785020358 MYSTIC MAGIC RINGS FOR LOST LOVE AND MONEY
+27785020358 MYSTIC MAGIC RINGS FOR LOST LOVE AND MONEYSpiritual Magic Rings . Magical rings focus energy And spiritual power to improve luck or prosperity, for protection & to cure diseases. A magic ring has a specific ability to aid a person in focusing and amplifying power by aiding a person in achieving the future you desire. Magic rings are a natural amplifier of spiritual power By bringing in your ability to join with the power and energy of the Universal Life Force and the Life Force of this planet a magic rings will enhance your effort. Magic rings have focused energy to defend & protect the wearer of the magic ring from interference from dark forces to achieve a specific goal Focus your magical intentions with magic rings & attract positive energies that will help you achieve magical intentions for love, luck, prosperity, fertility, protection and more. Destroy unwelcome forces and providing protection from accidents with a powerful magic ring for protection
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Nthabi S
1 reviews | Active since Jan 2020
20 Jan 2025, 19:38
Complaint regarding Missing Pizza at Magic Company Westgate
I am deeply disappointed by my recent experience at Magic Company Westgate Shopping Centre. On Sunday, January 19th, I visited the outlet with my children. Upon entering, I noticed a rule prohibiting food inside. I approached the counter and requested to leave my Panarotti's pizza there, intending to collect it when we left. Unfortunately, I forgot to take the pizza as we exited the premises. I realized this at another entrance in the mall and immediately returned, only to find the outlet closed. On Monday, January 21st, I contacted the store to report the issue. I was informed that the pizza could not be located. The staff member who had initially assisted me was off-duty but was contacted. She claimed she thought I had collected the pizza, as it was no longer on the counter where she had placed it before leaving. To my dismay, I was told that the pizza might have been taken by “naughty kids” who were playing around the counter. This explanation is unacceptable. How can such a situation occur under the watch of your staff? I entrusted my food to your employee, assuming it would be safe. The lack of proper security measures at your outlet is concerning and reflects poorly on your management and accountability. I expected better from an establishment like Magic Company. I hope you address this matter seriously to ensure that other customers do not have similar experiences in the future. It's not about the pizza, it's all about the principle behind it. I await your response and proposed resolution.
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Nthabi S
1 reviews | Active since Jan 2020
20 Jan 2025, 19:38
Complaint regarding Missing Pizza at Magic Company Westgate
I am deeply disappointed by my recent experience at Magic Company Westgate Shopping Centre. On Sunday, January 19th, I visited the outlet with my children. Upon entering, I noticed a rule prohibiting food inside. I approached the counter and requested to leave my Panarotti's pizza there, intending to collect it when we left. Unfortunately, I forgot to take the pizza as we exited the premises. I realized this at another entrance in the mall and immediately returned, only to find the outlet closed. On Monday, January 21st, I contacted the store to report the issue. I was informed that the pizza could not be located. The staff member who had initially assisted me was off-duty but was contacted. She claimed she thought I had collected the pizza, as it was no longer on the counter where she had placed it before leaving. To my dismay, I was told that the pizza might have been taken by “naughty kids” who were playing around the counter. This explanation is unacceptable. How can such a situation occur under the watch of your staff? I entrusted my food to your employee, assuming it would be safe. The lack of proper security measures at your outlet is concerning and reflects poorly on your management and accountability. I expected better from an establishment like Magic Company. I hope you address this matter seriously to ensure that other customers do not have similar experiences in the future. It's not about the pizza, it's all about the principle behind it. I await your response and proposed resolution.
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Replies (0)NM
Nivash M
1 reviews | Active since Jan 2020
8 Dec 2024, 18:59
****py service and expensive arcade games
Used to like the fact that you could play with tokens at the suncoast branch and now that they upgraded to the carded system it's absolute **** the prices have sky rocketed from 6 tokens for the claw machine its now 12 tokens, all cheap china mall prizes and getting parents to spend so much more money as all the games had a 100% increase on them the token functionality was working so don't see the need for the upgrade apart from ****ming parents to spend more money over the festive period
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Nivash M
1 reviews | Active since Jan 2020
8 Dec 2024, 18:59
****py service and expensive arcade games
Used to like the fact that you could play with tokens at the suncoast branch and now that they upgraded to the carded system it's absolute **** the prices have sky rocketed from 6 tokens for the claw machine its now 12 tokens, all cheap china mall prizes and getting parents to spend so much more money as all the games had a 100% increase on them the token functionality was working so don't see the need for the upgrade apart from ****ming parents to spend more money over the festive period
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Replies (0)SO
Sunet O
1 reviews | Active since Jan 2020
26 Oct 2024, 09:41
Awful treatment by manager and worst service!!!
I wish I could give zero stars. After waiting in line for 30 minutes with no help, the manager firstly **** saying she asked us to wait because of a party, when in fact her only words were for us to move aside for a party (no clear demarcation of where to go!?). After 30 minutes of waiting, no one acknowledged us or gave an indication of wait time. I had 3 young kids with me and decided to leave. I told the manager that their service is awful. She then started yelling at me!!!!!!!!! Not a raise voice, yelling!!! When I asked her to stop yelling and told her it might be wise to get more people if they know they are busy. Never ever returning there again!!!!!!!!!
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Sunet O
1 reviews | Active since Jan 2020
26 Oct 2024, 09:41
Awful treatment by manager and worst service!!!
I wish I could give zero stars. After waiting in line for 30 minutes with no help, the manager firstly **** saying she asked us to wait because of a party, when in fact her only words were for us to move aside for a party (no clear demarcation of where to go!?). After 30 minutes of waiting, no one acknowledged us or gave an indication of wait time. I had 3 young kids with me and decided to leave. I told the manager that their service is awful. She then started yelling at me!!!!!!!!! Not a raise voice, yelling!!! When I asked her to stop yelling and told her it might be wise to get more people if they know they are busy. Never ever returning there again!!!!!!!!!
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Anamika
1 reviews | Active since Jan 2020
10 Sept 2024, 17:39
Incompetence at helping customers
Went to magic company at Gold Reef City on Friday 6th September , I swiped my card at the machine the standard swipe is R100, I did not get any tokens in return even though the money went off my account, when I went to query at the counter they said unfortunately they cannot help me because I paid with card and I told them I did not want a refund I just wanted my tokens, they persisted to say that they cannot help me but will take down my details to give to "head office" to confirm the transaction, up until today I still have not received a call from anyone to refund me for money that was taken with nothing given in return, honestly this is terrible service and you should be very careful when using the token machines, they aren't afraid of taking your money and doing nothing to return it
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Anamika
1 reviews | Active since Jan 2020
10 Sept 2024, 17:39
Incompetence at helping customers
Went to magic company at Gold Reef City on Friday 6th September , I swiped my card at the machine the standard swipe is R100, I did not get any tokens in return even though the money went off my account, when I went to query at the counter they said unfortunately they cannot help me because I paid with card and I told them I did not want a refund I just wanted my tokens, they persisted to say that they cannot help me but will take down my details to give to "head office" to confirm the transaction, up until today I still have not received a call from anyone to refund me for money that was taken with nothing given in return, honestly this is terrible service and you should be very careful when using the token machines, they aren't afraid of taking your money and doing nothing to return it
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Anonymous
1 reviews | Active since Jan 2020
29 May 2024, 11:10
****mer
FX LIFESTYLE COMPANY IS DUPPOSE TO PAY OUT MY PROFIT, BUT THIS GUY WITH THE FOLLOWING NUMBER CLAIMS TO BE THE CEO,, I've PAID THOUSANDS OF RANDS TO HIM, TODAY HE ASK AGAIN FOR R500. Cellphone no +27 83 242 8908
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Ian Donald James Mackenzie
1 reviews | Active since Jan 2020
4 Jul 2023, 15:50
NOT HAPPY AT ALL WITH THE SERVER AT ALL
I GOT TOLD BY THE LADY SURVIOR THAT WORK AT THE MAGIC COMPANY IF I WIN 10000 TICKETS I WOULD ABLE TO GET MY SELF A BIG TEDDY AND I WON THE 10000 LAST AND THAY DIDN'T GIVE ME THE TEDDY LIKE I WAS PROMISED AND THERE WAS A MAN SURVIOR THAT WAS VERY VERY VERY RUDE TOWARD ME ON THE FRIDAY AND SATURDAY AND IF NOTHING TO THEM I WILL TAKE STEPS AGAIN COMPANY THAT IS AT THE SUN COAST CASION
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Ian Donald James Mackenzie
1 reviews | Active since Jan 2020
4 Jul 2023, 15:50
NOT HAPPY AT ALL WITH THE SERVER AT ALL
I GOT TOLD BY THE LADY SURVIOR THAT WORK AT THE MAGIC COMPANY IF I WIN 10000 TICKETS I WOULD ABLE TO GET MY SELF A BIG TEDDY AND I WON THE 10000 LAST AND THAY DIDN'T GIVE ME THE TEDDY LIKE I WAS PROMISED AND THERE WAS A MAN SURVIOR THAT WAS VERY VERY VERY RUDE TOWARD ME ON THE FRIDAY AND SATURDAY AND IF NOTHING TO THEM I WILL TAKE STEPS AGAIN COMPANY THAT IS AT THE SUN COAST CASION
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Replies (0)