Worst service from Magnathomson international movers

I moved my furnisher with magnathomson international movers beginning of December 2019 from western cape to gauteng. My furnisher was damaged during the move by their staff. I submitted my claim and the pictures of the damaged items second week in December 2019. Since then its been a hide and seek game from this furnisher removals company. I have sent numerous follow up emails then they make an excuse with the pictures, then i resent and then its quiet. I must have sent the pictures 4 or 5 times to this company. It will be 12 months end of November 2020 since i submitted my claim and still waiting. I sent my claim to Anthea King, when i asked for a senior person to get involved in this fustrating issue i was given by Anthea Sylvia Africa's name but till now there's no progress to my claim. I submitted everything on time and i feel that they are delaying this process on purpose. Are they waiting for me ti move out from current address so that they can make that an excuse not to replace my damaged furnisher? I had the worst service from such a big company who advertised themselves as international movers. I want this company to pay for my furnisher that was damaged by their employees before i move out end November as my lease agreement is coming to an end. They must stop looking for excuses. The funny thing ive copied my e-mail address every time i send them the pictures and the photos have come clear from the first email i sent them. If there was anything wrong why wait for me to follow up before i get some excuse?