Magna-Thomson International Movers
Claimed Business
Magna-Thomson International Movers
Claimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#23
in Transportation & Logistics
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRL
MvdW
Mariza van der Walt
1 reviews | Active since Jan 2020
24 May 2024, 15:25
Magna Thomson: Cape Town to Calgary, Canada.
We immigrated to Canada in October 2023 and this is our experience with Magna Thomson and their agents: We did extensive research on moving companies and our initial experience with them was good. They sent out an agent (Adele) to do a site visit and estimate of what we wanted to send. We discussed insurance options and then proceeded with a booking form and packing date. We opted to take the full insurance option and specified so in the contract we signed. The packing date was set for 27 September 2023, we had to be out of our house by 30 September and according to Adele, the container would be leaving on 28 September. This was our last good interaction with them. The morning of 27 September, they phoned us to plan a route for them, as our town got flooded the week prior and they did no research to find out how to get to us on their own. We had to direct them. They arrived, most of the packers in a very dismissive and bad mood. They started packing, which went fine until one of the packers decided to throw open the lid of a 200 year old family heirloom wooden chest. The hinges broke off in an instant. I had warned them prior to packing the chest to be careful and to work slowly. The head packer just shrugged. I made contact with Adele to report this and ask how we should proceed, she told us she can't do anything as we did not take out any insurance. This was utter nonsense, and I had the contract to prove it. She quickly backtracked, admitting she "forgot to add insurance and she stuffed up, but will fix it." They offered us a mere R500 to fix an incredibly rare piece of furniture which was already packed to be shipped the following day (according to them). We got on our flight in October, with no communication from Magna Thomson or any agents, thinking our stuff was on the way. By end of November, I made contact to say that we have not yet finalised our address and that our cell numbers on record was just temporary, but we will keep them updated. I also asked about an update on the container, only to find out that it did not ship on 28 September as Adele promised, nor has it shipped yet and she had no date further for shipping. This is where things got more interesting. We were obviously very unhappy and Adele started blaming other people for not keeping us informed. She outright told us she is only there to sign new clients up (so sorry, my job is to bring in the money and to hell with the existing clients and keeping them in the loop/happy). Keeping in mind that they were now in posession of our personal belongings and we had paid upwards of R100 000 at this point. We told her we were not interested in their internal politics and lack of communication, but we expect an update weekly as that is what we paid for. The updates that was promised, never came through unless I enquired. Eventually by March 2024, we heard that our shipment had arrived in Canada and would be delivered by the end of March. The contract stated the packing company on Canada's sode should unpack everything and remove the packaging. They only unpacked our furniture (made a comment about an old, family heirloom chair being packaged incorrectly, and lo and behold: the leg was broken off completely once it was unwrapped!) This company also just dumped the packaging they were supposed to remove from site, into our complex's dumpster, resulting in full dumpsters for a week. One chair's leg was broken off, the same chest they broke in SA, had chips out of the wood and the latch was bent completely out of shape, our one persian rug got such bad water damage that it smelled like mildew. We had some more minor damage to other items (chips and scratches), but surprisingly nothing else was too badly damaged. Then comes the insurance drama. They don't want to pay the full amount for the chair, even though no one in Calgary can fix it (the wood is extinct and the break was so bad that it couldn't be fixed to its prior state), they argued about paying for the carpet until they learnt the cleaning fee would be more than the insurance amount and then suddenly it was fine. Typical insurance drama, nothing we didn't expect. The offer came through with an excess deduction. We. Did. NOT. Choose. Excess. Again, back and forth with contracts to fight for money that was rightfully ours. Then they couldn't pay it into our Canadian bank ccounts without a ridiculously long list of requirements that our Canadian bank rolled their eyes for since none of it is required to complete the payment. Anyway, we opted for payment into SA account and will be organising a transfer ourselves instead of having to deal with *********** South Africans. Magna Thomson and our experience with them may not be the worst anyone has ever had, but it definitely was a terrible experience. We never even received an apology from them. Do not recommend.
Helpful (0)
|Replies (0)MvdW
Mariza van der Walt
1 reviews | Active since Jan 2020
24 May 2024, 15:25
Magna Thomson: Cape Town to Calgary, Canada.
We immigrated to Canada in October 2023 and this is our experience with Magna Thomson and their agents: We did extensive research on moving companies and our initial experience with them was good. They sent out an agent (Adele) to do a site visit and estimate of what we wanted to send. We discussed insurance options and then proceeded with a booking form and packing date. We opted to take the full insurance option and specified so in the contract we signed. The packing date was set for 27 September 2023, we had to be out of our house by 30 September and according to Adele, the container would be leaving on 28 September. This was our last good interaction with them. The morning of 27 September, they phoned us to plan a route for them, as our town got flooded the week prior and they did no research to find out how to get to us on their own. We had to direct them. They arrived, most of the packers in a very dismissive and bad mood. They started packing, which went fine until one of the packers decided to throw open the lid of a 200 year old family heirloom wooden chest. The hinges broke off in an instant. I had warned them prior to packing the chest to be careful and to work slowly. The head packer just shrugged. I made contact with Adele to report this and ask how we should proceed, she told us she can't do anything as we did not take out any insurance. This was utter nonsense, and I had the contract to prove it. She quickly backtracked, admitting she "forgot to add insurance and she stuffed up, but will fix it." They offered us a mere R500 to fix an incredibly rare piece of furniture which was already packed to be shipped the following day (according to them). We got on our flight in October, with no communication from Magna Thomson or any agents, thinking our stuff was on the way. By end of November, I made contact to say that we have not yet finalised our address and that our cell numbers on record was just temporary, but we will keep them updated. I also asked about an update on the container, only to find out that it did not ship on 28 September as Adele promised, nor has it shipped yet and she had no date further for shipping. This is where things got more interesting. We were obviously very unhappy and Adele started blaming other people for not keeping us informed. She outright told us she is only there to sign new clients up (so sorry, my job is to bring in the money and to hell with the existing clients and keeping them in the loop/happy). Keeping in mind that they were now in posession of our personal belongings and we had paid upwards of R100 000 at this point. We told her we were not interested in their internal politics and lack of communication, but we expect an update weekly as that is what we paid for. The updates that was promised, never came through unless I enquired. Eventually by March 2024, we heard that our shipment had arrived in Canada and would be delivered by the end of March. The contract stated the packing company on Canada's sode should unpack everything and remove the packaging. They only unpacked our furniture (made a comment about an old, family heirloom chair being packaged incorrectly, and lo and behold: the leg was broken off completely once it was unwrapped!) This company also just dumped the packaging they were supposed to remove from site, into our complex's dumpster, resulting in full dumpsters for a week. One chair's leg was broken off, the same chest they broke in SA, had chips out of the wood and the latch was bent completely out of shape, our one persian rug got such bad water damage that it smelled like mildew. We had some more minor damage to other items (chips and scratches), but surprisingly nothing else was too badly damaged. Then comes the insurance drama. They don't want to pay the full amount for the chair, even though no one in Calgary can fix it (the wood is extinct and the break was so bad that it couldn't be fixed to its prior state), they argued about paying for the carpet until they learnt the cleaning fee would be more than the insurance amount and then suddenly it was fine. Typical insurance drama, nothing we didn't expect. The offer came through with an excess deduction. We. Did. NOT. Choose. Excess. Again, back and forth with contracts to fight for money that was rightfully ours. Then they couldn't pay it into our Canadian bank ccounts without a ridiculously long list of requirements that our Canadian bank rolled their eyes for since none of it is required to complete the payment. Anyway, we opted for payment into SA account and will be organising a transfer ourselves instead of having to deal with *********** South Africans. Magna Thomson and our experience with them may not be the worst anyone has ever had, but it definitely was a terrible experience. We never even received an apology from them. Do not recommend.
0
Replies (0)LM
Lynton M
1 reviews | Active since Jan 2020
16 Jun 2023, 16:27
Read this before using Magna Thomson International Movers
Avoid this company, which is part of a group of international movers operating within the Laser Group. We had a really TERRIBLE EXPERIENCE. Many items of furniture, including valuable and irreplaceable antique items, were badly damaged. The packing was so appallingly done it even resulted in legs being completely broken off the antique diningroom table and antique writing desk,. An antique diningroom chair was broken into two pieces. Damage to the over 200-year-old Grandfather clock has cost us 900 UK pounds (equivalent to almost R21 000 at today's exchange rate) to repair. The brass finial from the top of the clock has disappeared. Apart from these, there were many other items of furniture and china damaged as the result of careless packing. Items have gone missing from crockery and cutlery sets which were delivered. Several boxes have never been delivered and Magna-Thomson neither acknowledges nor accepts any responsibility for these. It simply says we weren't insured. The reason we weren't is because the insurance company they recommended required everything to be valued at full replacement value in British pounds. Many items, but particularly the antique furniture ones, are irreplaceable and thus impossible to value. So, believing that we were dealing with a reputable international company, which had duty to properly pack and care for our belongings, we decided forego insurance. The end result of trying to get some degree of acknowledgement of negligence from Magna Thomson, we were offered a settlement of R3000, which was later increased to a paltry R4500! Beware of using this company.
Helpful (0)
|Replies (0)LM
Lynton M
1 reviews | Active since Jan 2020
16 Jun 2023, 16:27
Read this before using Magna Thomson International Movers
Avoid this company, which is part of a group of international movers operating within the Laser Group. We had a really TERRIBLE EXPERIENCE. Many items of furniture, including valuable and irreplaceable antique items, were badly damaged. The packing was so appallingly done it even resulted in legs being completely broken off the antique diningroom table and antique writing desk,. An antique diningroom chair was broken into two pieces. Damage to the over 200-year-old Grandfather clock has cost us 900 UK pounds (equivalent to almost R21 000 at today's exchange rate) to repair. The brass finial from the top of the clock has disappeared. Apart from these, there were many other items of furniture and china damaged as the result of careless packing. Items have gone missing from crockery and cutlery sets which were delivered. Several boxes have never been delivered and Magna-Thomson neither acknowledges nor accepts any responsibility for these. It simply says we weren't insured. The reason we weren't is because the insurance company they recommended required everything to be valued at full replacement value in British pounds. Many items, but particularly the antique furniture ones, are irreplaceable and thus impossible to value. So, believing that we were dealing with a reputable international company, which had duty to properly pack and care for our belongings, we decided forego insurance. The end result of trying to get some degree of acknowledgement of negligence from Magna Thomson, we were offered a settlement of R3000, which was later increased to a paltry R4500! Beware of using this company.
0
Replies (0)JA
Joyce A
1 reviews | Active since Jan 2020
6 Jun 2023, 11:14
********* Organisation
Horrible experience with this company. Avoid them when making international moving decision . They moved my stuff from South Africa to the UK and damaged my dining chair and broke glasswares and agreed to pay 125rand for a chair of 2000rand. They also broke my 65inches TV that was unpacked by their UK partner Solaris crew and refused to pay any amount for it because the report came on the 8th day even though it was unpacked by their crew and it was only discovered to be broken when it was connected. According to them it must reported within 7 days. Use a credible company and avoid this organisation.
Helpful (0)
|Replies (0)JA
Joyce A
1 reviews | Active since Jan 2020
6 Jun 2023, 11:14
********* Organisation
Horrible experience with this company. Avoid them when making international moving decision . They moved my stuff from South Africa to the UK and damaged my dining chair and broke glasswares and agreed to pay 125rand for a chair of 2000rand. They also broke my 65inches TV that was unpacked by their UK partner Solaris crew and refused to pay any amount for it because the report came on the 8th day even though it was unpacked by their crew and it was only discovered to be broken when it was connected. According to them it must reported within 7 days. Use a credible company and avoid this organisation.
0
Replies (0)VS
Vicki S
1 reviews | Active since Jan 2020
13 Feb 2023, 13:54
Review - Magna-Thomson International Movers
We have moved from Bloemfontein to Amanzimtoti. We have contacted so many moving companies and one of them Magna Thomson. They were not well known to us but nevertheless we decided to go with them. What an absolute pleasure to work with them. The staff is so friendly and they kept us up to date with each step. This was a very stressful time of our lives but they have made it so easy that we had no stress at all. I can with honesty reccomend them over and over again. Thank you to the staff of Magna-Thomson.
Helpful (0)
|Replies (0)VS
Vicki S
1 reviews | Active since Jan 2020
13 Feb 2023, 13:54
Review - Magna-Thomson International Movers
We have moved from Bloemfontein to Amanzimtoti. We have contacted so many moving companies and one of them Magna Thomson. They were not well known to us but nevertheless we decided to go with them. What an absolute pleasure to work with them. The staff is so friendly and they kept us up to date with each step. This was a very stressful time of our lives but they have made it so easy that we had no stress at all. I can with honesty reccomend them over and over again. Thank you to the staff of Magna-Thomson.
0
Replies (0)MG
Marietjie G
1 reviews | Active since Jan 2020
11 Jan 2023, 05:34
Moving
Excellent service with my move from Durban to Gauteng. The consultant Caroline at the Durban branch was professional and most helpful with answering all our questions, the truck and moving staff were on time on the day of moving and everything were handled with care. My furniture and boxes reached me without any loss or breakages. I will definitely recommend them for your next move
Helpful (0)
|Replies (0)MG
Marietjie G
1 reviews | Active since Jan 2020
11 Jan 2023, 05:34
Moving
Excellent service with my move from Durban to Gauteng. The consultant Caroline at the Durban branch was professional and most helpful with answering all our questions, the truck and moving staff were on time on the day of moving and everything were handled with care. My furniture and boxes reached me without any loss or breakages. I will definitely recommend them for your next move
0
Replies (0)LN
Luke N
1 reviews | Active since Jan 2020
21 Nov 2022, 15:32
THEY STOLE ALL OUR MONEY!
We got scammed! They stole R205,000 from us. It was an inside job. We received 2 different bank account numbers from two different email addresses. They will be scamming more people in the future. If you want to lose your money completely then use these people. They are scammers. I want the CEO to handle my situation and take accountability. If not, they will regret it.
Helpful (0)
|Replies (0)LN
Luke N
1 reviews | Active since Jan 2020
21 Nov 2022, 15:32
THEY STOLE ALL OUR MONEY!
We got scammed! They stole R205,000 from us. It was an inside job. We received 2 different bank account numbers from two different email addresses. They will be scamming more people in the future. If you want to lose your money completely then use these people. They are scammers. I want the CEO to handle my situation and take accountability. If not, they will regret it.
0
Replies (0)AA
Anonymous A
1 reviews | Active since Jan 2020
27 Oct 2020, 04:52
Worst service from Magnathomson international movers
I moved my furnisher with magnathomson international movers beginning of December 2019 from western cape to gauteng. My furnisher was damaged during the move by their staff. I submitted my claim and the pictures of the damaged items second week in December 2019. Since then its been a hide and seek game from this furnisher removals company. I have sent numerous follow up emails then they make an excuse with the pictures, then i resent and then its quiet. I must have sent the pictures 4 or 5 times to this company. It will be 12 months end of November 2020 since i submitted my claim and still waiting. I sent my claim to Anthea King, when i asked for a senior person to get involved in this fustrating issue i was given by Anthea Sylvia Africa's name but till now there's no progress to my claim. I submitted everything on time and i feel that they are delaying this process on purpose. Are they waiting for me ti move out from current address so that they can make that an excuse not to replace my damaged furnisher? I had the worst service from such a big company who advertised themselves as international movers. I want this company to pay for my furnisher that was damaged by their employees before i move out end November as my lease agreement is coming to an end. They must stop looking for excuses. The funny thing ive copied my e-mail address every time i send them the pictures and the photos have come clear from the first email i sent them. If there was anything wrong why wait for me to follow up before i get some excuse?
Helpful (0)
|Replies (0)AA
Anonymous A
1 reviews | Active since Jan 2020
27 Oct 2020, 04:52
Worst service from Magnathomson international movers
I moved my furnisher with magnathomson international movers beginning of December 2019 from western cape to gauteng. My furnisher was damaged during the move by their staff. I submitted my claim and the pictures of the damaged items second week in December 2019. Since then its been a hide and seek game from this furnisher removals company. I have sent numerous follow up emails then they make an excuse with the pictures, then i resent and then its quiet. I must have sent the pictures 4 or 5 times to this company. It will be 12 months end of November 2020 since i submitted my claim and still waiting. I sent my claim to Anthea King, when i asked for a senior person to get involved in this fustrating issue i was given by Anthea Sylvia Africa's name but till now there's no progress to my claim. I submitted everything on time and i feel that they are delaying this process on purpose. Are they waiting for me ti move out from current address so that they can make that an excuse not to replace my damaged furnisher? I had the worst service from such a big company who advertised themselves as international movers. I want this company to pay for my furnisher that was damaged by their employees before i move out end November as my lease agreement is coming to an end. They must stop looking for excuses. The funny thing ive copied my e-mail address every time i send them the pictures and the photos have come clear from the first email i sent them. If there was anything wrong why wait for me to follow up before i get some excuse?
0
Replies (0)