Careful, they charged double and then fight for money back.

Hi we booked into the guesthouse on nov 28th via a 3rd party link called hotel.com. Well 2 rooms. We Pd R600 per room a week before arrival and arrived on 28 to be told to pay again, another R521 because of a 3rd party issue. So we paid again! When we departed we were told don’t worry happened before and all sorted out by the Monday. Subsequently I have contacted the guest place on a few occasions to resolve over 3 weeks now, the owner Belinda refuses to courtesy call back so I can explain the situation. So yesterday after chasing for over 3 weeks we receive a notification from hotel.com saying they will reimburse but we need to pay the commission as the guest for their mistake. After informing the guest lodge they said yes it’s right we must pay the comm based on their mistake? How does the work as a business: so we paid R70/80 rand more as listed price of R600 because of their issues with their 3rd party they have signed agreement with. No guest or customer eccentric approach here at all, it feels like it’s the guests fault! All the admin after you booked and stayed in their place and owner refuses to make contact. Never again... and happened to the other friend staying as well. Not good PR!