MP
Magnolia Place Guest House
Unclaimed Business
MP
Magnolia Place Guest House
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Travel & Vacation
#9NPS Score
0Unlikely
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Wynand B
1 reviews | Active since Jan 2020
2 Oct 2022, 06:16
STAY AWAY FROM MAGNOLIA PLACE GUESTHOUSE!!!
These people are major scammers and crooks. Stay away! We could not get our "100% refundable, free cancellation deposit" back from them. 27 days after cancellation and they give you all kinds of runaround and excuses Try and get the owner (Belinda Mosterd's) contact details. You will not. She is hiding behind the "corporate veil!
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Wynand B
1 reviews | Active since Jan 2020
2 Oct 2022, 06:16
STAY AWAY FROM MAGNOLIA PLACE GUESTHOUSE!!!
These people are major scammers and crooks. Stay away! We could not get our "100% refundable, free cancellation deposit" back from them. 27 days after cancellation and they give you all kinds of runaround and excuses Try and get the owner (Belinda Mosterd's) contact details. You will not. She is hiding behind the "corporate veil!
0
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Belinda T
1 reviews | Active since Jan 2020
21 Nov 2021, 16:29
Poor service.
We booked the one-bedroom apartment for 2 nights at Magnolia Place Guest House in September. There were 3 of us travelling together, therefore we wanted that room. We paid the necessary deposit before arriving and understood that everything was arranged as discussed. We arrived there, from Gauteng, at about 7 in the evening. We were ready to unwind and relax in our room. Stanley requested we pay the remaining fee and then proceeded to tell us that he had to move us into two separate rooms on their other premises not far from there. As it turns out, the other premises is not as well maintained, and it was very unpleasant since we shared one suitcase and lived in two separate rooms. The hairdryer didn’t work, and you needed to prop up your phone charger with a bottle to get the plug to work. Sleeping in two separate rooms when we were travelling together did not help the situation. Next morning Stanley told us that someone was staying at Magnolia for a longer period of time, therefore they got preference to the room that we had originally booked. We did not want to spend another night running from room to room, so we requested our money back, so that we could look for alternate accommodation. Stanley promised to refund our money later that same day. Two months down the line, numerous phone calls and emails later and we have still not received a refund. Stanley refuses to allow us to speak to the owners. He keeps promising to pass on the message to their accounts department. He won’t allow us to communicate directly with accounts either. He became quite rude when we insisted that we have been very patient, and it was time that our money be refunded. We are still waiting for a refund.
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Belinda T
1 reviews | Active since Jan 2020
21 Nov 2021, 16:29
Poor service.
We booked the one-bedroom apartment for 2 nights at Magnolia Place Guest House in September. There were 3 of us travelling together, therefore we wanted that room. We paid the necessary deposit before arriving and understood that everything was arranged as discussed. We arrived there, from Gauteng, at about 7 in the evening. We were ready to unwind and relax in our room. Stanley requested we pay the remaining fee and then proceeded to tell us that he had to move us into two separate rooms on their other premises not far from there. As it turns out, the other premises is not as well maintained, and it was very unpleasant since we shared one suitcase and lived in two separate rooms. The hairdryer didn’t work, and you needed to prop up your phone charger with a bottle to get the plug to work. Sleeping in two separate rooms when we were travelling together did not help the situation. Next morning Stanley told us that someone was staying at Magnolia for a longer period of time, therefore they got preference to the room that we had originally booked. We did not want to spend another night running from room to room, so we requested our money back, so that we could look for alternate accommodation. Stanley promised to refund our money later that same day. Two months down the line, numerous phone calls and emails later and we have still not received a refund. Stanley refuses to allow us to speak to the owners. He keeps promising to pass on the message to their accounts department. He won’t allow us to communicate directly with accounts either. He became quite rude when we insisted that we have been very patient, and it was time that our money be refunded. We are still waiting for a refund.
0
Replies (0)DD
Dean D
1 reviews | Active since Jan 2020
18 Dec 2020, 09:48
Careful, they charged double and then fight for money back.
Hi we booked into the guesthouse on nov 28th via a 3rd party link called hotel.com. Well 2 rooms. We Pd R600 per room a week before arrival and arrived on 28 to be told to pay again, another R521 because of a 3rd party issue. So we paid again! When we departed we were told don’t worry happened before and all sorted out by the Monday. Subsequently I have contacted the guest place on a few occasions to resolve over 3 weeks now, the owner Belinda refuses to courtesy call back so I can explain the situation. So yesterday after chasing for over 3 weeks we receive a notification from hotel.com saying they will reimburse but we need to pay the commission as the guest for their mistake. After informing the guest lodge they said yes it’s right we must pay the comm based on their mistake? How does the work as a business: so we paid R70/80 rand more as listed price of R600 because of their issues with their 3rd party they have signed agreement with. No guest or customer eccentric approach here at all, it feels like it’s the guests fault! All the admin after you booked and stayed in their place and owner refuses to make contact. Never again... and happened to the other friend staying as well. Not good PR!
Helpful (0)
|Replies (0)DD
Dean D
1 reviews | Active since Jan 2020
18 Dec 2020, 09:48
Careful, they charged double and then fight for money back.
Hi we booked into the guesthouse on nov 28th via a 3rd party link called hotel.com. Well 2 rooms. We Pd R600 per room a week before arrival and arrived on 28 to be told to pay again, another R521 because of a 3rd party issue. So we paid again! When we departed we were told don’t worry happened before and all sorted out by the Monday. Subsequently I have contacted the guest place on a few occasions to resolve over 3 weeks now, the owner Belinda refuses to courtesy call back so I can explain the situation. So yesterday after chasing for over 3 weeks we receive a notification from hotel.com saying they will reimburse but we need to pay the commission as the guest for their mistake. After informing the guest lodge they said yes it’s right we must pay the comm based on their mistake? How does the work as a business: so we paid R70/80 rand more as listed price of R600 because of their issues with their 3rd party they have signed agreement with. No guest or customer eccentric approach here at all, it feels like it’s the guests fault! All the admin after you booked and stayed in their place and owner refuses to make contact. Never again... and happened to the other friend staying as well. Not good PR!
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