Poor service.

We booked the one-bedroom apartment for 2 nights at Magnolia Place Guest House in September. There were 3 of us travelling together, therefore we wanted that room. We paid the necessary deposit before arriving and understood that everything was arranged as discussed. We arrived there, from Gauteng, at about 7 in the evening. We were ready to unwind and relax in our room. Stanley requested we pay the remaining fee and then proceeded to tell us that he had to move us into two separate rooms on their other premises not far from there. As it turns out, the other premises is not as well maintained, and it was very unpleasant since we shared one suitcase and lived in two separate rooms. The hairdryer didn’t work, and you needed to prop up your phone charger with a bottle to get the plug to work. Sleeping in two separate rooms when we were travelling together did not help the situation. Next morning Stanley told us that someone was staying at Magnolia for a longer period of time, therefore they got preference to the room that we had originally booked. We did not want to spend another night running from room to room, so we requested our money back, so that we could look for alternate accommodation. Stanley promised to refund our money later that same day. Two months down the line, numerous phone calls and emails later and we have still not received a refund. Stanley refuses to allow us to speak to the owners. He keeps promising to pass on the message to their accounts department. He won’t allow us to communicate directly with accounts either. He became quite rude when we insisted that we have been very patient, and it was time that our money be refunded. We are still waiting for a refund.