Bad Service is bad Service Magnum Sand and Stone

I telephoned this morning (21st December 2021), spoke to Petrus to find out when I will receive delivery. He was going to phone back on my cell phone as I am outside supervising the roof erection. When I got into the office half an hour later I found a missed call on my landline. No reel interest to get hold of me. I phoned and asked Petrus to put me through to Anton was told he is on leave and Jenny came to the phone to informed me that they will refund my money they not prepared to carry the price increase next year. I told her that is their problem as they already committed to the deal.

I then phoned Anton he too did not bother told me to take my money and go else were. I telephone back asking for Petrus again was told he is outside and I said I don’t care I need to discuss matter with him when Petrus came to the phone I remembered Hendrik and asked to talk to him. Hendrik came to the phone said the same sorry cant help you. Admin will refund I must go elsewhere. Seems like someone did not find me a good enough customer to process my order. So the order was not placed with the supplier in time, all tough they had my money from the 16th and I am put into a situation that can cause me a p lot of damage if it rains but hey, its Christmas so who cares. I have a team of carpenters that I have to pay outside working on this roof.

They have to finish on the 24th and there is no way that that will be achieved. They are expecting to go home with money in their pocket for their families. How am I going to pay them for work not finished because of Magnum not honoring their commit themselves by taking my money. I was told by Hendrik they only saw the invoice and money this morning, Oh yah, so who was not doing their job.

I have proof of all the transaction on Whatsapp, there was no warning or talk about not being able to deliver. I was told that they will refund me my money that is when she said they'll give me my money back as they not prepared to carry the price increase next year. I am now stuck with an open roof that I cannot close I told Jenny it is not my problem that they *****ed up my order and the attitude from the staff is basically so what. Let see how long they take to refund as we are both at the same bank FNB.