ML
Maggie L
Active since Jun 2016
3
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3 reviews53 months ago
Bad Service is bad Service Magnum Sand and Stone
I telephoned this morning (21st December 2021), spoke to Petrus to find out when I will receive delivery. He was going to phone back on my cell phone as I am outside supervising the roof erection. When I got into the office half an hour later I found a missed call on my landline. No reel interest to get hold of me. I phoned and asked Petrus to put me through to Anton was told he is on leave and Jenny came to the phone to informed me that they will refund my money they not prepared to carry the price increase next year. I told her that is their problem as they already committed to the deal. I then phoned Anton he too did not bother told me to take my money and go else were. I telephone back asking for Petrus again was told he is outside and I said I don’t care I need to discuss matter with him when Petrus came to the phone I remembered Hendrik and asked to talk to him. Hendrik came to the phone said the same sorry cant help you. Admin will refund I must go elsewhere. Seems like someone did not find me a good enough customer to process my order. So the order was not placed with the supplier in time, all tough they had my money from the 16th and I am put into a situation that can cause me a p lot of damage if it rains but hey, its Christmas so who cares. I have a team of carpenters that I have to pay outside working on this roof. They have to finish on the 24th and there is no way that that will be achieved. They are expecting to go home with money in their pocket for their families. How am I going to pay them for work not finished because of Magnum not honoring their commit themselves by taking my money. I was told by Hendrik they only saw the invoice and money this morning, Oh yah, so who was not doing their job. I have proof of all the transaction on Whatsapp, there was no warning or talk about not being able to deliver. I was told that they will refund me my money that is when she said they'll give me my money back as they not prepared to carry the price increase next year. I am now stuck with an open roof that I cannot close I told Jenny it is not my problem that they *****ed up my order and the attitude from the staff is basically so what. Let see how long they take to refund as we are both at the same bank FNB.
0 replies
114 months ago
Cant Trust This Bank
<p>I applied for vehicle finance and explained that I want to buy on auction and that I will have to pay a deposit to partake in the auction and if i dont have the finance in place I can loose the deposit. I started with the finance 25th jul 2016 send all relevant documents asked for. I had a lengthly conversation with the consultant and she said that she will get back to me as soon as finance was approved. On the 29th I send her an email asking 'Any new on finance approval' she replied 'your application is approved I will contact you shortly' When she did contact me we discussed the finance and she assured me that the finance is in place. I kept in contact with her up and till the day before I went to auction. I asked her again. Is my finance in place and approved and she assured me that all I have to do is email in the invoice from the auctioneers. Which I did just to be declined. Now I lost the R5000 deposit and I want it back the auctioneers wont give it back because I acknowledged their terms and condition. The Bank dont want to give it back according to them ' The application was approved subject to verification. In order for the bank to proceed we will require a balance sheet on the company that reflects a zero balance and proof of the re-registration.' Nowhere did it say that. Not on any of the email send to me, not during any conversation. I am not a idiot to just partake in an auction knowingly giving my money away. I need the public to know that this bank does not have your interest at heart.............. I went to the Ombidsman and had a reply from the bank. This is what they relied</p> <p> </p> <p>Good day Mrs Lawrence</p> <p> Thank you for bringing this matter to our attention.</p> <p>We sincerely apologise for any inconvenience you may have experienced.</p> <p> The application was approved subject to verification. In order for the bank to proceed we will require a balance sheet on the company that reflects a zero balance and proof of the re-registration.</p> <p> Please feel free to contact me.</p> <p> Kind regards</p> <p> Levi van den Berg</p> <p>Complaint Resolution Centre</p> <p> </p> <p>I applied in my own capacity. What has my business status got to do with this they are groping at straws because they know they are wrong. </p> <p> </p> <p> </p>
112 replies
120 months ago
Bad Service
<p>Iburst just dont care about service I am on the phone to them now and have been for the las 24 minutes and still going</p> <p>I have an issue with them in the account division as I had a problem that another company put unauthorised debit orders through my banking account and struggled to sorth this matter so I asked Iburst on numerous times to pleae stop their debit order I will pay them manually but they continued doing so even though I paided them through EFT. Last week I paid my account up to date with the extra that they charges me for the debit orders that returned which should not have been there. This morning another R30 went throught this account. They just dont care or listen . They are right and you the client are wrong once they have you on a contract they do what ever they want. On top of it all their service that I surscribed to is always slow after eight at night it is none excisting they know that and dont care I had Telkom to try and sort out their job which i am paying them for. The telephone meter is running over 30 min and no one has answered yet</p>
0 replies
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