Booking done wrong

I did a online booking. I booked 4 people for canopy touring, then after that we wanted to do 2 people tubing and 2 people kloofing. They replied they can help us at 14:00. I confirmed. We drove from Levubu (150-170km) to Haenertsburg specially for this. When we got there at 13:30. 30 minutes earlier than booked time. The girl at reception told me they only booked 2 people for canopy touring and none of the other kloofing or tubing. <br> She just replied sorry. The booking was wrong and we are late anyway because the group just left! I showed her my email with the booking and the time and confirmation. I told her how far we drove. And she was just saying... oh sorry....<br> but they can sqeeze us in at 4:00 just for canopy touring wih a 20% discount. The canopy tours take around 2hours. Then we had to drive back again to Levubu. Had to sit around and wait again for another 2hours to go on the touring. So we just left and gone home. All for nothing!