Review of the Maharani Hotel – A Disappointing and Distressing Experience

I stayed at the Maharani Hotel during Easter this year while attending the Chariot Festival, expecting comfort and convenience due to its prime location. Unfortunately, my experience was nothing short of distressing, and I would never return to this hotel.

From the moment I checked in, the service was subpar. However, the situation escalated into a serious safety and accountability concern. Water from the bathroom leaked into the main foyer of the room, pooling in front of the entrance door. As I attempted to open the door, I slipped and fell violently, hitting my head against the wall and injuring my foot.

We immediately called reception and were informed that the manager would attend to the matter. I waited in bed with a headache and foot pain, but no assistance was provided. I missed breakfast due to the incident and only managed to get a coffee before the banquet closed — yet no consideration or concession was made despite my clear distress.

Hoping for basic compassion, I went downstairs to request a Transact patch or any form of medical aid. Shockingly, I was refused any assistance and told that if I needed help, I should go to Addington Hospital. This response was cold and unacceptable, especially considering the injury occurred due to hotel negligence. I declined to go to a public hospital due to concerns over waiting times and the quality of care. My husband had to go to a local pharmacy to purchase pain medication and patches for me.

Before checking out, I requested to view and sign the incident report. I was denied access and told by management that it was against company policy. To add insult to injury, I was told that the report stated I had slipped in the bathroom due to my own negligence in not using the anti-slip mat — which is entirely false. I corrected the manager, insisting the incident occurred in the foyer, not the bathroom. Another manager claimed the report did reflect the correct location, but when we followed up after leaving, the story had changed again. We were told the fall was my fault and occurred in the bathroom.

The entire situation left me feeling humiliated and gaslighted. Rather than being treated with care and concern, I was made to feel like a ****. I spent a significant amount of money expecting a safe and pleasant stay, but the dishonesty and poor handling from staff — all the way up to management — turned this into one of the worst hotel experiences of my life.

I would strongly caution anyone considering a stay at the Maharani Hotel. Their lack of transparency, medical support, and basic human decency is unacceptable.