Car seat replacement.

Hello Petter, I hope you're well. My vehicle was booked in for a service on 19 July 2025, and at that time, I informed the service advisor that the driver’s seat was broken. Upon collecting the car, I was advised that the seat would be replaced under warranty and that a new seat would be ordered. Approximately three weeks later, I was notified that the seat had arrived. However, when I visited the dealership, it turned out to be a cloth seat, not the leather seat matching my vehicle’s interior. I was then informed that the seat would be sent to an upholsterer to have it covered in the correct material. On 3 November 2025, I followed up and was told I needed to collect the seat myself and take it to the upholsterer in Edenvale. Due to my frequent travel, I asked if the dealership could handle this on my behalf. The response was that the seat cover must match the exact black leather of my vehicle. I then suggested using one of the showroom vehicles with the same black leather seats as a reference, but was told it must be specifically from my vehicle. This process has been frustrating and inconvenient, especially considering the issue was reported months ago and is being handled under warranty. I would appreciate your assistance in resolving this matter more efficiently.