ME
Mahindra East Rand Mall
Claimed Business
ME
Mahindra East Rand Mall
Claimed Business
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|4 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Mahindra East Rand Mall
Mahindra East Rand Mall has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked Mahindra East Rand Mall across 14 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCD
Carla D
1 reviews | Active since Jan 2020
15 Dec 2025, 14:09
After Eastrand Mall Mahindra did a 1/2 engine replacement on a S6 model brand new not even R50 000 km the engine light repeatedly come on which place the vehicle im limp mode. The vehicle has been back to workshop on 3 different occasion a service with te
After 3 attempt for same fault and still failing service consultants pass you to foreman as they tire of your complaints and manager too busy to attend to problems no wonder comeback in the order of the day
Helpful (0)
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Carla D
1 reviews | Active since Jan 2020
15 Dec 2025, 14:09
After Eastrand Mall Mahindra did a 1/2 engine replacement on a S6 model brand new not even R50 000 km the engine light repeatedly come on which place the vehicle im limp mode. The vehicle has been back to workshop on 3 different occasion a service with te
After 3 attempt for same fault and still failing service consultants pass you to foreman as they tire of your complaints and manager too busy to attend to problems no wonder comeback in the order of the day
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Replies (0)AA
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Riaan O
1 reviews | Active since Jan 2020
4 Nov 2025, 05:11
Car seat replacement.
Hello Petter, I hope you're well. My vehicle was booked in for a service on 19 July 2025, and at that time, I informed the service advisor that the driver’s seat was broken. Upon collecting the car, I was advised that the seat would be replaced under warranty and that a new seat would be ordered. Approximately three weeks later, I was notified that the seat had arrived. However, when I visited the dealership, it turned out to be a cloth seat, not the leather seat matching my vehicle’s interior. I was then informed that the seat would be sent to an upholsterer to have it covered in the correct material. On 3 November 2025, I followed up and was told I needed to collect the seat myself and take it to the upholsterer in Edenvale. Due to my frequent travel, I asked if the dealership could handle this on my behalf. The response was that the seat cover must match the exact black leather of my vehicle. I then suggested using one of the showroom vehicles with the same black leather seats as a reference, but was told it must be specifically from my vehicle. This process has been frustrating and inconvenient, especially considering the issue was reported months ago and is being handled under warranty. I would appreciate your assistance in resolving this matter more efficiently.
Helpful (0)
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Riaan O
1 reviews | Active since Jan 2020
4 Nov 2025, 05:11
Car seat replacement.
Hello Petter, I hope you're well. My vehicle was booked in for a service on 19 July 2025, and at that time, I informed the service advisor that the driver’s seat was broken. Upon collecting the car, I was advised that the seat would be replaced under warranty and that a new seat would be ordered. Approximately three weeks later, I was notified that the seat had arrived. However, when I visited the dealership, it turned out to be a cloth seat, not the leather seat matching my vehicle’s interior. I was then informed that the seat would be sent to an upholsterer to have it covered in the correct material. On 3 November 2025, I followed up and was told I needed to collect the seat myself and take it to the upholsterer in Edenvale. Due to my frequent travel, I asked if the dealership could handle this on my behalf. The response was that the seat cover must match the exact black leather of my vehicle. I then suggested using one of the showroom vehicles with the same black leather seats as a reference, but was told it must be specifically from my vehicle. This process has been frustrating and inconvenient, especially considering the issue was reported months ago and is being handled under warranty. I would appreciate your assistance in resolving this matter more efficiently.
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Replies (0)MH
Marilyn H
1 reviews | Active since Jan 2020
2 Sept 2025, 14:25
HANDBRAKE questionable???
My cars handbrake was up when I parked it, yet it rolled down a driveway and crashed into a customers gate causing serious damages. Had it checked at Mahindra the following week. They said there was nothing wrong with hand brakes and refuse any liability.. yet no one there can explain how my car rolled down his driveway with the handbrake fully up??? Not impressed at all..
Helpful (0)
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Marilyn H
1 reviews | Active since Jan 2020
2 Sept 2025, 14:25
HANDBRAKE questionable???
My cars handbrake was up when I parked it, yet it rolled down a driveway and crashed into a customers gate causing serious damages. Had it checked at Mahindra the following week. They said there was nothing wrong with hand brakes and refuse any liability.. yet no one there can explain how my car rolled down his driveway with the handbrake fully up??? Not impressed at all..
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Replies (0)PM
Prudence M
1 reviews | Active since Jan 2020
5 Jun 2024, 07:55
Mahindra Service Broke my gear cover
I received terrible service at Mahindra East Rand, I always take my car there for service ever since I bought it. But the service I received recently has been horrible, when I went to fetch my bakkie after a service I discovered that the gear cover is loose (broken) and I told their customer service agent. The manager, Hennie told me to book it in which I did, and now he is giving me all sorts of excuses. He says they didn’t break it. The question is who broke it then? I am extremely angry about this.
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Prudence M
1 reviews | Active since Jan 2020
5 Jun 2024, 07:55
Mahindra Service Broke my gear cover
I received terrible service at Mahindra East Rand, I always take my car there for service ever since I bought it. But the service I received recently has been horrible, when I went to fetch my bakkie after a service I discovered that the gear cover is loose (broken) and I told their customer service agent. The manager, Hennie told me to book it in which I did, and now he is giving me all sorts of excuses. He says they didn’t break it. The question is who broke it then? I am extremely angry about this.
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Replies (0)EW
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Lesetsa M
1 reviews | Active since Jan 2020
25 Feb 2024, 17:24
Worst service department Mahindra east rand mall
Service department is the worst. This is by far the worst experience I've ever had with car dealership, I'm still shocked. I took my car in S6 pickup because it's loosing traction control. Forman and service advicers have a don't care attitude all they are concerned about is how many vehicles(quantity) they service. My vehicle was not investigated thoroughly and the problem is still not resolved and all what the Forman and service advicers are concerned about is me paying R930 for diagnostics for a Farley new vehicle with maintenance plan and warranty, problem is not resolved and they don't care if I use an unsafe vehicle on the road. I have no idea how I can get help in fixing my traction issue on the vehicle
Helpful (0)
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Lesetsa M
1 reviews | Active since Jan 2020
25 Feb 2024, 17:24
Worst service department Mahindra east rand mall
Service department is the worst. This is by far the worst experience I've ever had with car dealership, I'm still shocked. I took my car in S6 pickup because it's loosing traction control. Forman and service advicers have a don't care attitude all they are concerned about is how many vehicles(quantity) they service. My vehicle was not investigated thoroughly and the problem is still not resolved and all what the Forman and service advicers are concerned about is me paying R930 for diagnostics for a Farley new vehicle with maintenance plan and warranty, problem is not resolved and they don't care if I use an unsafe vehicle on the road. I have no idea how I can get help in fixing my traction issue on the vehicle
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Replies (0)cM
cecilia M
1 reviews | Active since Jan 2020
12 Nov 2023, 13:32
UTTERLY DISGUSTED WITH MAHINDRA EAST RAND!!!!!!
I HAVE BEEN WITH MAHINDRA FAMILY FOR 5 YEARS NOW TO BE EXACT, THIS IS THE SECOND MAHINDRA I BOUGHT FROM THEM, 2021 DECEMBER I PURCHASED KUV100 #DARE NEVER IN MY LIFE I WILL BUY A MAHINDRA AGAIN, I CAN CONVINCE OTHER PEOPLE NOT TO. CURRENTLY ENGINE IS STANDING ON 38 000 KM HOWEVER THE ENGINE LIGHT WARNING LIGHT STARTED BEING ON AND THE CAR DIDN’T START HAT TO BE TOWED TO THE WORKSHOP. I REQUESTED FOR A COURTESY CAR I WAS TOLD THEY DON’T HAVE…… NOW IT HAS BEEN 2 WEEKS WITHOUT A CAR USING PUBLIC TRANSPORT. NOW THAT IS NOT THE END, I WAS TOLD THE CAR HAS FALLEN OUT OF WARRANTY I RECEIVED 2 ENORMOUS QOUTATIONS WITH DIFFERENT PRICING ON 30 OCTOBER 2023 REITUMETSE SENT A QUOTATION TOTALLING TO R24 682,76 STATING THEY HAVE MANAGED TO COMPILE A COMPLETE QUOTATION FOR THE REPAIRS GAVE THEM A GO AHEAD TO FIX THE CAR ON 11TH OF NOVEMBER 2023 YESTERDAY I GOT ANOTHER INVOICE FROM REITUMETSE TOTALLING TO R31 643,02 THIS A REAL FINANCIAL INCONVINIENCE. MAHINDRA FAILED TO MEET MY EXPECTATIONS IN TERMS OF SERVICE QUALITY, I HAD TO CONSTANTLY REQUEST FOR UPDATES ON REPAIRS OF THE VEHICLE. I REGRET BUYING THIS BRAND!!!!!!!
Helpful (0)
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cecilia M
1 reviews | Active since Jan 2020
12 Nov 2023, 13:32
UTTERLY DISGUSTED WITH MAHINDRA EAST RAND!!!!!!
I HAVE BEEN WITH MAHINDRA FAMILY FOR 5 YEARS NOW TO BE EXACT, THIS IS THE SECOND MAHINDRA I BOUGHT FROM THEM, 2021 DECEMBER I PURCHASED KUV100 #DARE NEVER IN MY LIFE I WILL BUY A MAHINDRA AGAIN, I CAN CONVINCE OTHER PEOPLE NOT TO. CURRENTLY ENGINE IS STANDING ON 38 000 KM HOWEVER THE ENGINE LIGHT WARNING LIGHT STARTED BEING ON AND THE CAR DIDN’T START HAT TO BE TOWED TO THE WORKSHOP. I REQUESTED FOR A COURTESY CAR I WAS TOLD THEY DON’T HAVE…… NOW IT HAS BEEN 2 WEEKS WITHOUT A CAR USING PUBLIC TRANSPORT. NOW THAT IS NOT THE END, I WAS TOLD THE CAR HAS FALLEN OUT OF WARRANTY I RECEIVED 2 ENORMOUS QOUTATIONS WITH DIFFERENT PRICING ON 30 OCTOBER 2023 REITUMETSE SENT A QUOTATION TOTALLING TO R24 682,76 STATING THEY HAVE MANAGED TO COMPILE A COMPLETE QUOTATION FOR THE REPAIRS GAVE THEM A GO AHEAD TO FIX THE CAR ON 11TH OF NOVEMBER 2023 YESTERDAY I GOT ANOTHER INVOICE FROM REITUMETSE TOTALLING TO R31 643,02 THIS A REAL FINANCIAL INCONVINIENCE. MAHINDRA FAILED TO MEET MY EXPECTATIONS IN TERMS OF SERVICE QUALITY, I HAD TO CONSTANTLY REQUEST FOR UPDATES ON REPAIRS OF THE VEHICLE. I REGRET BUYING THIS BRAND!!!!!!!
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