Mahindra East Rand Mall
Claimed Business
|1|6 Reviews (last 12 months)|This business does not respond to reviews
Mahindra East Rand Mall
Claimed Business
|1
6 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
1|6 Reviews
Jul '25 - Jun '26
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
27 Apr 2026, 18:07
STAY AWAY FROM MAHINDRA SA - BOKSBURG - EAST RAND MALL
You DO NOT want to buy a car from Mahindra because they sell you vehicles with these amazing 5 year service plans but there are so many issues that come along! During the first service of my new vehicle, the original radio was replaced without my consent. I was only informed after the fact that it “needed to be replaced.” The replacement unit was an older model, which I was not satisfied with, and the original Bluetooth issues were not resolved. To date, I have received no explanation! Even after reporting to HQ During my second service, my service book was lost by the dealership. After repeated follow-ups over several months, a replacement was eventually issued the following year at the next service. However, all prior service history was lost The replacement service book contains incorrect and inconsistent information, including service intervals that were consciously changed just like the staff who were new every time I returned. This has negatively impacted the integrity of my vehicle’s service record. I was informed that service intervals had changed to 6 months / 10,000 km, and this was recorded this way in my service book. At a later stage, when I inquired again, I was told the interval had changed again to 12 months, and I was then expected to pay for diagnostic costs as a result of this inconsistency. I repeatedly reported intermittent issues, including: Stop-start malfunction Airbag warning light Electric mirrors Seatbelt alerts Bluetooth connectivity Instead of properly diagnosing the issues, I was advised to replace the battery at my own cost. When I queried the test, I was shown a battery report dated 2015, which raises serious concerns about the integrity and reliability of the diagnostic process and Mahindra staff. These issues have still not been resolved in spite of being reported to HQ!! At the next service, when reported the airbag light would not go off I was informed that wiring under my seat had allegedly been “chewed by a dog,” and I was quoted approximately R30,000 for repairs. This explanation is highly questionable, as: No animals have ever been inside my vehicle, besides it being impossible for a dog to fit under the seat, and at the last service I'm told the same story, except this time they claim, it's a rat. And this time my vehicle was returned with a torn leather gear-lever boot. Later repaired after much fighting. Despite multiple emails and escalations to Head Office, I have not received proper responses to any of these concerns. I have been passed between different individuals without resolution and experienced a consistent lack of accountability and communication even from top management. In spite of my vehicle being kept at the dealership for approximately two weeks, during which the critical issue of the steering fault, which I reported multiple previous times at the services during the active warranty period was never seen to! I returned my vehicle on at least three occasions and I was repeatedly told that there was no time to investigate and I was advised to continue driving the vehicle till my next service and that my car 'wont break" Now at the last service I have now been informed that the warranty has expired, and I am being asked to pay for the repairs to the steering. When I informed the booking agent that I would be taking this up with HQ again as it was never addressed since my previous complaint to HQ, the Service centre manager suddenly claimed to not know what I was referring to via email from the Customer Care at HQ about any steering problems. The above mentioned management were clearly unaware of the fact that the service agent had already sent me the quotation for the repairs to the steering and since I questioned this quotation as they claim to not know what I'm talking about, I have not heard a word from anyone again. Besides the dishonesty of the Service center manager and the very clear Buddy system at play, this is unacceptable, as I had clearly reported the issue many times including the previous year at the previous service, within the warranty period and I made multiple attempts to have it resolved thereafter, including the report to HQ! The failure to diagnose or act lies with the dealership but it has been ignored and delayed in spite of me reporting all this to HQ!! I escalated this matter again to Head Office on 13 April, and to date I have received no meaningful response. I continue to be passed between individuals without resolution and it seems that this buddy system within Mahindra where all staff who want to keep their jobs go along with the internal *******ion and a long game is played until this 5 year warrantee has passed of the client gives up due to not getting anywhere. This has been an ongoing issue now for the past 3+ years and just to warn other people, please see ALL the other complaints besides mine. STAY AWAY THEY JUST WANT YOUR MONEY AND GIVE ONLY TROUBLE IN RETURN!! There is just no meaningful progress on the outstanding issues and I have had NO RESPONSE from HQ regardless of numerous mails and following up.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
27 Apr 2026, 18:07
STAY AWAY FROM MAHINDRA SA - BOKSBURG - EAST RAND MALL
You DO NOT want to buy a car from Mahindra because they sell you vehicles with these amazing 5 year service plans but there are so many issues that come along! During the first service of my new vehicle, the original radio was replaced without my consent. I was only informed after the fact that it “needed to be replaced.” The replacement unit was an older model, which I was not satisfied with, and the original Bluetooth issues were not resolved. To date, I have received no explanation! Even after reporting to HQ During my second service, my service book was lost by the dealership. After repeated follow-ups over several months, a replacement was eventually issued the following year at the next service. However, all prior service history was lost The replacement service book contains incorrect and inconsistent information, including service intervals that were consciously changed just like the staff who were new every time I returned. This has negatively impacted the integrity of my vehicle’s service record. I was informed that service intervals had changed to 6 months / 10,000 km, and this was recorded this way in my service book. At a later stage, when I inquired again, I was told the interval had changed again to 12 months, and I was then expected to pay for diagnostic costs as a result of this inconsistency. I repeatedly reported intermittent issues, including: Stop-start malfunction Airbag warning light Electric mirrors Seatbelt alerts Bluetooth connectivity Instead of properly diagnosing the issues, I was advised to replace the battery at my own cost. When I queried the test, I was shown a battery report dated 2015, which raises serious concerns about the integrity and reliability of the diagnostic process and Mahindra staff. These issues have still not been resolved in spite of being reported to HQ!! At the next service, when reported the airbag light would not go off I was informed that wiring under my seat had allegedly been “chewed by a dog,” and I was quoted approximately R30,000 for repairs. This explanation is highly questionable, as: No animals have ever been inside my vehicle, besides it being impossible for a dog to fit under the seat, and at the last service I'm told the same story, except this time they claim, it's a rat. And this time my vehicle was returned with a torn leather gear-lever boot. Later repaired after much fighting. Despite multiple emails and escalations to Head Office, I have not received proper responses to any of these concerns. I have been passed between different individuals without resolution and experienced a consistent lack of accountability and communication even from top management. In spite of my vehicle being kept at the dealership for approximately two weeks, during which the critical issue of the steering fault, which I reported multiple previous times at the services during the active warranty period was never seen to! I returned my vehicle on at least three occasions and I was repeatedly told that there was no time to investigate and I was advised to continue driving the vehicle till my next service and that my car 'wont break" Now at the last service I have now been informed that the warranty has expired, and I am being asked to pay for the repairs to the steering. When I informed the booking agent that I would be taking this up with HQ again as it was never addressed since my previous complaint to HQ, the Service centre manager suddenly claimed to not know what I was referring to via email from the Customer Care at HQ about any steering problems. The above mentioned management were clearly unaware of the fact that the service agent had already sent me the quotation for the repairs to the steering and since I questioned this quotation as they claim to not know what I'm talking about, I have not heard a word from anyone again. Besides the dishonesty of the Service center manager and the very clear Buddy system at play, this is unacceptable, as I had clearly reported the issue many times including the previous year at the previous service, within the warranty period and I made multiple attempts to have it resolved thereafter, including the report to HQ! The failure to diagnose or act lies with the dealership but it has been ignored and delayed in spite of me reporting all this to HQ!! I escalated this matter again to Head Office on 13 April, and to date I have received no meaningful response. I continue to be passed between individuals without resolution and it seems that this buddy system within Mahindra where all staff who want to keep their jobs go along with the internal *******ion and a long game is played until this 5 year warrantee has passed of the client gives up due to not getting anywhere. This has been an ongoing issue now for the past 3+ years and just to warn other people, please see ALL the other complaints besides mine. STAY AWAY THEY JUST WANT YOUR MONEY AND GIVE ONLY TROUBLE IN RETURN!! There is just no meaningful progress on the outstanding issues and I have had NO RESPONSE from HQ regardless of numerous mails and following up.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
29 Mar 2026, 18:42
Formal Complaint Regarding Poor Service and Unresolved Vehicle Issue
I am writing to formally raise my dissatisfaction with the service I have received from Mahindra East Rand Mall. I purchased my brand new XUV approximately 18 months ago and recently brought it in for its first major service. Shortly after collecting the vehicle, and without having driven it for a few days, I found that the battery had completely failed, leaving the car unable to start. What is particularly concerning is the manner in which this issue has been handled. Despite escalating the matter, I have not received any meaningful assistance or clear answers. Instead, my concerns appear to be consistently avoided, and no resolution has been provided to date. This lack of accountability and communication is unacceptable. Given the relatively new condition of the vehicle, I expected a significantly higher standard of service, professionalism, and aftercare. The current situation has caused considerable inconvenience and frustration. I now require a clear explanation for this failure, as well as an immediate and appropriate resolution. Should this matter remain unresolved, I will have no choice but to consider further escalation. I trust that this issue will now be treated with the urgency and seriousness it deserves.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
29 Mar 2026, 18:42
Formal Complaint Regarding Poor Service and Unresolved Vehicle Issue
I am writing to formally raise my dissatisfaction with the service I have received from Mahindra East Rand Mall. I purchased my brand new XUV approximately 18 months ago and recently brought it in for its first major service. Shortly after collecting the vehicle, and without having driven it for a few days, I found that the battery had completely failed, leaving the car unable to start. What is particularly concerning is the manner in which this issue has been handled. Despite escalating the matter, I have not received any meaningful assistance or clear answers. Instead, my concerns appear to be consistently avoided, and no resolution has been provided to date. This lack of accountability and communication is unacceptable. Given the relatively new condition of the vehicle, I expected a significantly higher standard of service, professionalism, and aftercare. The current situation has caused considerable inconvenience and frustration. I now require a clear explanation for this failure, as well as an immediate and appropriate resolution. Should this matter remain unresolved, I will have no choice but to consider further escalation. I trust that this issue will now be treated with the urgency and seriousness it deserves.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
15 Dec 2025, 14:09
After Eastrand Mall Mahindra did a 1/2 engine replacement on a S6 model brand new not even R50 000 km the engine light repeatedly come on which place the vehicle im limp mode. The vehicle has been back to workshop on 3 different occasion a service with te
After 3 attempt for same fault and still failing service consultants pass you to foreman as they tire of your complaints and manager too busy to attend to problems no wonder comeback in the order of the day
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
15 Dec 2025, 14:09
After Eastrand Mall Mahindra did a 1/2 engine replacement on a S6 model brand new not even R50 000 km the engine light repeatedly come on which place the vehicle im limp mode. The vehicle has been back to workshop on 3 different occasion a service with te
After 3 attempt for same fault and still failing service consultants pass you to foreman as they tire of your complaints and manager too busy to attend to problems no wonder comeback in the order of the day
0
Replies (0)A
A
Anonymous
1 reviews | Active since Jan 2020
4 Nov 2025, 05:11
Car seat replacement.
Hello Petter, I hope you're well. My vehicle was booked in for a service on 19 July 2025, and at that time, I informed the service advisor that the driver’s seat was broken. Upon collecting the car, I was advised that the seat would be replaced under warranty and that a new seat would be ordered. Approximately three weeks later, I was notified that the seat had arrived. However, when I visited the dealership, it turned out to be a cloth seat, not the leather seat matching my vehicle’s interior. I was then informed that the seat would be sent to an upholsterer to have it covered in the correct material. On 3 November 2025, I followed up and was told I needed to collect the seat myself and take it to the upholsterer in Edenvale. Due to my frequent travel, I asked if the dealership could handle this on my behalf. The response was that the seat cover must match the exact black leather of my vehicle. I then suggested using one of the showroom vehicles with the same black leather seats as a reference, but was told it must be specifically from my vehicle. This process has been frustrating and inconvenient, especially considering the issue was reported months ago and is being handled under warranty. I would appreciate your assistance in resolving this matter more efficiently.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
4 Nov 2025, 05:11
Car seat replacement.
Hello Petter, I hope you're well. My vehicle was booked in for a service on 19 July 2025, and at that time, I informed the service advisor that the driver’s seat was broken. Upon collecting the car, I was advised that the seat would be replaced under warranty and that a new seat would be ordered. Approximately three weeks later, I was notified that the seat had arrived. However, when I visited the dealership, it turned out to be a cloth seat, not the leather seat matching my vehicle’s interior. I was then informed that the seat would be sent to an upholsterer to have it covered in the correct material. On 3 November 2025, I followed up and was told I needed to collect the seat myself and take it to the upholsterer in Edenvale. Due to my frequent travel, I asked if the dealership could handle this on my behalf. The response was that the seat cover must match the exact black leather of my vehicle. I then suggested using one of the showroom vehicles with the same black leather seats as a reference, but was told it must be specifically from my vehicle. This process has been frustrating and inconvenient, especially considering the issue was reported months ago and is being handled under warranty. I would appreciate your assistance in resolving this matter more efficiently.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
2 Sept 2025, 14:25
HANDBRAKE questionable???
My cars handbrake was up when I parked it, yet it rolled down a driveway and crashed into a customers gate causing serious damages. Had it checked at Mahindra the following week. They said there was nothing wrong with hand brakes and refuse any liability.. yet no one there can explain how my car rolled down his driveway with the handbrake fully up??? Not impressed at all..
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Anonymous
1 reviews | Active since Jan 2020
2 Sept 2025, 14:25
HANDBRAKE questionable???
My cars handbrake was up when I parked it, yet it rolled down a driveway and crashed into a customers gate causing serious damages. Had it checked at Mahindra the following week. They said there was nothing wrong with hand brakes and refuse any liability.. yet no one there can explain how my car rolled down his driveway with the handbrake fully up??? Not impressed at all..
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
5 Jun 2024, 07:55
Mahindra Service Broke my gear cover
I received terrible service at Mahindra East Rand, I always take my car there for service ever since I bought it. But the service I received recently has been horrible, when I went to fetch my bakkie after a service I discovered that the gear cover is loose (broken) and I told their customer service agent. The manager, Hennie told me to book it in which I did, and now he is giving me all sorts of excuses. He says they didn’t break it. The question is who broke it then? I am extremely angry about this.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
5 Jun 2024, 07:55
Mahindra Service Broke my gear cover
I received terrible service at Mahindra East Rand, I always take my car there for service ever since I bought it. But the service I received recently has been horrible, when I went to fetch my bakkie after a service I discovered that the gear cover is loose (broken) and I told their customer service agent. The manager, Hennie told me to book it in which I did, and now he is giving me all sorts of excuses. He says they didn’t break it. The question is who broke it then? I am extremely angry about this.
0
Replies (0)A