JM
Joretah M
Active since Sep 2017
8
Reviews
0
Industries
Reviews
8 reviews1 month ago
STAY AWAY FROM MAHINDRA SA - BOKSBURG - EAST RAND MALL
You DO NOT want to buy a car from Mahindra because they sell you vehicles with these amazing 5 year service plans but there are so many issues that come along! During the first service of my new vehicle, the original radio was replaced without my consent. I was only informed after the fact that it “needed to be replaced.” The replacement unit was an older model, which I was not satisfied with, and the original Bluetooth issues were not resolved. To date, I have received no explanation! Even after reporting to HQ During my second service, my service book was lost by the dealership. After repeated follow-ups over several months, a replacement was eventually issued the following year at the next service. However, all prior service history was lost The replacement service book contains incorrect and inconsistent information, including service intervals that were consciously changed just like the staff who were new every time I returned. This has negatively impacted the integrity of my vehicle’s service record. I was informed that service intervals had changed to 6 months / 10,000 km, and this was recorded this way in my service book. At a later stage, when I inquired again, I was told the interval had changed again to 12 months, and I was then expected to pay for diagnostic costs as a result of this inconsistency. I repeatedly reported intermittent issues, including: Stop-start malfunction Airbag warning light Electric mirrors Seatbelt alerts Bluetooth connectivity Instead of properly diagnosing the issues, I was advised to replace the battery at my own cost. When I queried the test, I was shown a battery report dated 2015, which raises serious concerns about the integrity and reliability of the diagnostic process and Mahindra staff. These issues have still not been resolved in spite of being reported to HQ!! At the next service, when reported the airbag light would not go off I was informed that wiring under my seat had allegedly been “chewed by a dog,” and I was quoted approximately R30,000 for repairs. This explanation is highly questionable, as: No animals have ever been inside my vehicle, besides it being impossible for a dog to fit under the seat, and at the last service I'm told the same story, except this time they claim, it's a rat. And this time my vehicle was returned with a torn leather gear-lever boot. Later repaired after much fighting. Despite multiple emails and escalations to Head Office, I have not received proper responses to any of these concerns. I have been passed between different individuals without resolution and experienced a consistent lack of accountability and communication even from top management. In spite of my vehicle being kept at the dealership for approximately two weeks, during which the critical issue of the steering fault, which I reported multiple previous times at the services during the active warranty period was never seen to! I returned my vehicle on at least three occasions and I was repeatedly told that there was no time to investigate and I was advised to continue driving the vehicle till my next service and that my car 'wont break" Now at the last service I have now been informed that the warranty has expired, and I am being asked to pay for the repairs to the steering. When I informed the booking agent that I would be taking this up with HQ again as it was never addressed since my previous complaint to HQ, the Service centre manager suddenly claimed to not know what I was referring to via email from the Customer Care at HQ about any steering problems. The above mentioned management were clearly unaware of the fact that the service agent had already sent me the quotation for the repairs to the steering and since I questioned this quotation as they claim to not know what I'm talking about, I have not heard a word from anyone again. Besides the dishonesty of the Service center manager and the very clear Buddy system at play, this is unacceptable, as I had clearly reported the issue many times including the previous year at the previous service, within the warranty period and I made multiple attempts to have it resolved thereafter, including the report to HQ! The failure to diagnose or act lies with the dealership but it has been ignored and delayed in spite of me reporting all this to HQ!! I escalated this matter again to Head Office on 13 April, and to date I have received no meaningful response. I continue to be passed between individuals without resolution and it seems that this buddy system within Mahindra where all staff who want to keep their jobs go along with the internal *******ion and a long game is played until this 5 year warrantee has passed of the client gives up due to not getting anywhere. This has been an ongoing issue now for the past 3+ years and just to warn other people, please see ALL the other complaints besides mine. STAY AWAY THEY JUST WANT YOUR MONEY AND GIVE ONLY TROUBLE IN RETURN!! There is just no meaningful progress on the outstanding issues and I have had NO RESPONSE from HQ regardless of numerous mails and following up.
0 replies
20 months ago
STAY AWAY FROM THIS EVIL THIEVING COMPANY!!!!!!
STAY AWAY FROM VODACOM!!!! They will give you NO service whatsoever and take you money!!! The biggest mistake I made was to apply for fiber service with vodacom because they make promises of service that they CANNOT give and keep blaming it on the fiber companies but THEY WILL TAKE YOUR MONEY!!! I waited for weeks on end for my installation while battling to manage my business until i finally cancelled the application and then they wanted to CHARGE ME PENALTIES FOR CANCELLING DUE TO THEIR INABILITY TO PROVIDE THE SERVICE. Now this month I have been debited DOUBLE my monthly fee of my LTE service!!!! The September payment: Capitec: Debit Order -R534.97 from SAVINGS ACCOUNT; Ref VODACOM 0442608737 I9407485 TR TRR 19551; The October Payment: Capitec: Capitec: Debit Order -R1081.19 from SAVINGS ACCOUNT; Ref VODACOM 0444721687 I9407485 TR TRR 20066; WHY VODACOM????? Do you ***** from all your loyal paying customers like this??? Now i have to spend my precious free time and airtime on sitting on calls trying to find out why you decided you can just ***** my money and to try and get it back!! But let me not pay one month or pay late then its all hell break lose and my name gets labeled by you!!! You do not care about your clients and the STRESS you cause them, you only care about taking their money!! STAY AWAY FROM THIS EVIL THIEVING COMPANY!!!!!!
2 replies
22 months ago
STAY AWAY FROM THESE ******** CORPORATIONS CALLED VODACOM!!!!
So after writing a POOR SERVICE review on the 7th August and Vodacom promising to sort out my problem of NO SERVICE WHJATSOEVER here I am AGAIN on 16 August!!!! writing about the same issue!!! I STILL HAVE NOT RECEIVED the wifi that I app**** for on 13 JUNE!!! Not even the management appointed to resolve this issue could be bothered to call back and ensure that it is resolved and that i know what is going on! So when I call this morning to cancel this FRUSTRATION out of my life and go to a service provider that can assist me IM told that I am going to be PENALISED WITH A PAYMENT OF R3 565-60 TO CANCEL THIS SERVICE THAT I HAVE NOT EVEN RECEIVED!!!!!! How ABSOLUTELY INSANE IS THIS COMPANY??!!!!! Is this a JOKE???? I ABSOLUTELY REGRET the day I signed myself up with THIS EVIL WHERE THE CLIENTS LOOSE ALL THE WAY!!!!! STAY AWAY FROM THESE BIG CORPORATIONS, THEY ARE PURE ******** WHERE SERVICE IS NOTHING AND YOU ARE ONLY A PRISONER OF THEIR SYSTEMS!!!!
2 replies
22 months ago
STAY AWAY FROM VODACOM FIBER AND VUMATEL
I upgraded my LTE wifi for a fiber service for business purposes at my new house on the 16th of July as I am working from home now. First, I received an email to say it had been declined when I called to inquire as to why since I have been a LOYAL WELL PAYING client, I have NEVER missed a payment in the years I have been with them or even paid late, for that matter. Then I was informed that it was sent by mistake and that I had been approved for the upgrade, I even had to send them the mail to see. I mean, what?? I especially app**** early enough to ensure that by the time the previous tenants wifi expired i would have mine installed to enable me to work. It is now 3 weeks later, numerous calls to Vodacom, every time they pass the blame to Vumatel and tell me some nonsense of an agreement between Vumatel and the previous tenant. Now seriously, which company cares so little about new business that they will penalize a new client for old business??? Every time the call centre agents tell me they will call me back and guess what??? Anyone can guess that i just NEVER hear from them again!! Every day I have to buy airtime because I have spent my monthly limit already on the 4th!! On calls to Vodacom to call back to enquire because I am NOT ABLE TO WORK & EARN MY INCOME!!! NOt only am i spending money on airtime and data, but every day that im not able to utilize the service I HAVE ALREADY PAID FOR, is costing me money in various ways!! MAKE NO MISTAKE: THE MONEY WAS ALREADY DEDUCTED FROM MY ACCOUNT!!!!! Capitec: Debit Order -R534.97 from SAVINGS ACCOUNT; Ref VODACOM 0440500426 I9407485 TR TRR 18977; WhatsApp 067 418 9565 So they can take my money no problem!!!! BUt dont i dare get annoyed because i am not able to earn this money due to them!!! Dont think i will be credited for the time its taking to get my fibre going, or refunded the income that I have lost due to connectivity issues!!! Even the manager I managed to talk to, Cheslin, who PROMISED to call me back on MONDAY 5/8 still has NOT CALLED me back!! Even Shannan Christian who I IMMEDIATELY sent my documents to and I mailed twice to inquire as to what the problem is, still NO RESPONSE whatsoever!!! BUT THEY TAKE MY MONEY NO PROBLEM!!!!
2 replies
23 months ago
DirectAxis is the WORST of the WORST!!! Stay AWAY!!
I have been a LOYAL CLIENT of this terrible company for more than 10 YEARS!!! I have NEVER missed a payment or even paid LATE for that matter Seems the call centre agents make the rules as they go along, waste people's time and decide without even looking at your statements if they want to decline you because you complained about them not receiving your emails and not getting back to you When i called back after getting a declined message within seconds of hanging up after being told that they had not yet looked at my statements, which clearly they didnt out of spite So I call back to speak to management to lodge my complaint about this POOR PATHETIC service, then I get passed from the one agent to the next and get left in the caller line without actually being put through to management! So i go online to look for a contact number where i can reach management, guess what??? EVERY DAMN NUMBER goes through to the call centre!!!!!!!! There is NO WAY to contact management and lodge a complaint which is why these call centre agents have free reign to give the worst service and get away with it!!! This is how Direct Axis treat their LOYAL clients!! I will not waste another cent at a company like this!!
1 reply
38 months ago
Astoundingly pathetic Service!
The worst service ever!!! They pass you from one person to another telling you they can't assist you!! They tell you to contact a specific department on a specific number and when you call this number there is a recording telling you to call the number you just called before it cuts off. When they tell you that they are putting you through to a manager you get to the top rude person speaking so softly that you cannot hear them and when you tell them that you cannot hear them, they hang up on you after you held on to speak to them for nearly 10 minutes!!! Clearly, the people employed at this facility think they are above customer service. This facility is happy to take your money but don't think you get what you pay for!!!! This institution's attitude is like a typical South African government institution's culture: Pathetic to say the least!!!
1 reply
61 months ago
This carwash is not affiliated to the News Caffe as far as I know, but just so people know exactly which carwash I am pointing out in that area
If you live in the Boksburg Benoni area and want to wash your car, DO NOT go to the Muse care wash opposite the News Cafe in Boksburg. They broke my rearview mirror and then denied it and said i brought my car in like this after the so called 'manager' confirmed that it was in perfect condition when he drove my car to the drying bay. They lie and refused to give the owners number telling me that there are disclaimers all over and its not their concern further! Be careful where you take your car for a wash!!
0 replies
65 months ago
STAY AWAY
NEVER EVER BUY ANYTHING from this store. I purchased quite a lot of stuff from them for my house, this included a coffee machine with all kinds of features. When i got home and opened the box, it was a used and broken, probably returned coffee maker and the glass jug was not even with it!! It took endless arguments to exchange it, first they tried to tell me that we had damaged the coffee machine. But when they realized that I was not going to settle for this and contacted head office, they were willing to accommodate me. then I was told that they didnt have any more in stock, which was probably the whole reason I was put through this agony in the 1st place! So I settled for a gift card equivalent to the value of this machine and had to go without the coffee machine that I really wanted for my house as I couln't now purchase it else where since my financed were now invested in this place. I had to call them several times to tell them to stop debiting my account days before my salary pay date, because they make sure they get money before you even get to buy food! I told them to cancel my debit order, which had I know I cant cancel myself because they would debit my last money from my account, that I couldn't buy my child food for lunch, I would have never agreed on a debit order. But me being the great and honest customer that I am, I did. For the months that my account was paid early and never ONE PAYMENT MISSED, all was well. Then lockdown struck and I decided to settle my account to make my life easier during the tough months, I paid the full outstanding amount as given to me by them. After this things really got crazy, I started receiving calls that my account must be paid and I still owe money to them, regardless of the fact that my statement showed zero! They don't bother replying to any of my mails, not even the head office! But they were and are still hounding me, calling me 5 times a day and phoning me at my work, making me look like a total **** who doesn't pay my accounts!! I get 10 smses every day hounding me for money, even though I have now since settling my account made 2 additional payments for god knows what!! These people don't care if you are n good paying client, they don't care if you eat, they don't care about good customer service. They are the worst company I have ever dealt with!! I just want these people out of my life!! I NEVER want to deal with this company again, please do yourself a giant favor and stay away from Hifi Corporation!! I will rather go without something than buy it from them!!
0 replies
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8 (100%)