LegalWise
Claimed Business
AI Review Summary
Based on recent customer reviews, LegalWise presents a sharply polarised customer experience. The business receives consistent praise for warm, named frontline staff at branches and dedicated legal counsellors who resolve matters effectively. However, a recurring pattern of communication breakdowns, prolonged case delays, cancellation difficulties, and unauthorised debits significantly undermines trust. The overall experience scores Average across key service themes.
Top Strengths:
- •Agent Quality & Customer Care: Customers frequently name specific staff such as Pinky, Thandekile, Nqobile, Sebolelo, and Nosiphiwo for their warmth, patience, and professionalism. Branch receptionists are consistently praised for welcoming attitudes.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
4.5Trustindex Rating
#3Ranked In Legal Cover
73 hours 55 minutesAverage Time To Reply
-31 NPSRecommended: Unlikely
Replied to 75% of negative reviews
Typically takes less than 76 hours 14 min to reply
TrustIndex
4.5
Score
Ranking
#3
in Legal Cover
Avg Reply
73 hours 55 minutes
NPS Score
-31
Recommended: Unlikely
Replied to 75% of negative reviews
Typically takes less than 76 hours 14 min to reply
Review Distribution
3.2|479 Reviews
May '25 - Apr '26
5(53.6%)
4(1.8%)
3(0.9%)
2(1.8%)
1(41.8%)
5(53.6%)
4(1.8%)
3(0.9%)
2(1.8%)
1(41.8%)
Recent reviews (479)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceBN
BM
XL
L
E
AR
BS
NS
Nomqondiso S
1 reviews | Active since Jan 2020
13 Mar 2026, 13:44
Compliment
I would like to thank Nosiphiwo for an awesome service.
Helpful (0)
|Replies (0)NS
Nomqondiso S
1 reviews | Active since Jan 2020
13 Mar 2026, 13:44
Compliment
I would like to thank Nosiphiwo for an awesome service.
0
Replies (0)