HM
happy M
Active since Sep 2013
19
Reviews
0
Industries
Reviews
19 reviews1 month ago
Insurance
They reinstated my policy after the intervention of FSCA but with incorrect Policy Schedule members list. With repeated attempts to contact them to rectify it. They are still sending me an incorrect updated one.
106 replies
5 months ago
Non updated credit bureau ratings
I have an annual once off payment with them. On the Transunion and many credit ratings that I owed them R4200 and it is a monthly instalment. That mistake that Fidelity Security committed,they really don’t want to send an updated payment record after many interventions. Making my credit profile to be in red and nobody doesn’t want to borrow a thousand rand because of that
53 replies
6 months ago
RMA
I am paying my premium to the broker and he therefore pay RMA the money. RMA is anyway don’t want to resolve the matter and abdicate responsibility to the broker , who’ using RMA umbrella to symphonic premium from the clients and not paying it to RMA
53 replies
6 months ago
Broker collects premiums from clients and not passing it through to Rand Mutual Assurance
I have a funeral policy with Rand Mutual Assurance for more than three years. I am paying my premiums to the broker and he in return pays ii to Rand Mutual Assurance. On the 17th October 2025, I received an SMS from Rand Mutual Assurance stating that I had to pay three months premiums to revive.Immediately I sent them my bank history payments and they promised to phone me back. To date they have not done that. I spoke to the broker who said that the premiums were up to date. The customer services team said that the policy lasped
53 replies
29 months ago
Poor customer service
I placed an order with them last week . When I enquired about the delivery. I was told that they didn’t have stock and reimbursed me after 10days. Very shocking indeed.
0 replies
29 months ago
Customer Service
I had issues with Momentum Multiply. I spoke to Ms Pillay . She managed to resolve my problems with so much professionalism. Ms Pillay keep it going.
73 replies
32 months ago
Recurring Data
My airtime was used by Vodacom to purchase a month data recurring subscription for R25.00. I tried many times to cancel it with Vodacom and couldn’t succeed. I was told to wait for 3 days prior the expiry date to cancel it . Otherwise it will continue unabated even though I wasn’t party to this ************ ****. I am wondering how many people have they ****med using this *****ulent ****.
262 replies
35 months ago
Irrresponsible. Behaviour
This is my third complaint about the worst customer experience I had with Pick n Pay. They promised to get back to me about my complaint. Todate they have not done that. A defective platstic carrier bag broke and one of bottle of Johny. walker was damaged.
53 replies
35 months ago
Poor customer service
I am once again complaining about the treatment that I am receiving from Pick Pay Hypermarket Wonderpark re the plastic bag that broke and one of Johny Walker broke. Their response is that they aren’t going to assist me with a replacement because it didn’t happen in the store. I recently spoke to Lehlogonolo from customer Wonderpark. She said that Sibusiso had phoned me and told me that he wasn’t going to replace the bottle . Mr Sibusiso is talking lies that he phoned. This behaviour leaves much to be desired. My plea is that I wish to cascade this behaviour to senior manager
53 replies
35 months ago
Poor Customer Service
I bought 2 Johnny Walker Black and two water freebies on Saturday. The carrier plastic bag tore outside the store and one bottle broke. I went to the store to lodge a complaint and get a refund or swap with an opened head of the bottle.This was the worst ordeal that I have encountered throughout my life after being a customer with them for over 40years.I spoke to the store manager , who told me that I was supposed to bring to the store all the damaged bottles to the store.I complained about the quality of the carrier bag. The store manager told me to write a complaint to the plastic carrier bag.His attitude was so condescending and told me that if the plastic broke I the store , they were going to replace the item. And he said it happens regularly.. My take is that the plastic carrier bag is not durable. He promised me to comeback to me on Monday 22 and didn’t do that. I am a pensioner and cannot afford to be treated in this manner
53 replies
Review Distribution
5 Star
1 (5.2631578947368425%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (5.2631578947368425%)
1 Star
17 (89.47368421052632%)