STAY AWAY FROM MAHINDRA SA - BOKSBURG - EAST RAND MALL

You DO NOT want to buy a car from Mahindra because they sell you vehicles with these amazing 5 year service plans but there are so many issues that come along!

During the first service of my new vehicle, the original radio was replaced without my consent. I was only informed after the fact that it “needed to be replaced.” The replacement unit was an older model, which I was not satisfied with, and the original Bluetooth issues were not resolved. To date, I have received no explanation! Even after reporting to HQ

During my second service, my service book was lost by the dealership. After repeated follow-ups over several months, a replacement was eventually issued the following year at the next service. However, all prior service history was lost The replacement service book contains incorrect and inconsistent information, including service intervals that were consciously changed just like the staff who were new every time I returned. This has negatively impacted the integrity of my vehicle’s service record. I was informed that service intervals had changed to 6 months / 10,000 km, and this was recorded this way in my service book. At a later stage, when I inquired again, I was told the interval had changed again to 12 months, and I was then expected to pay for diagnostic costs as a result of this inconsistency.

I repeatedly reported intermittent issues, including: Stop-start malfunction Airbag warning light Electric mirrors Seatbelt alerts Bluetooth connectivity Instead of properly diagnosing the issues, I was advised to replace the battery at my own cost. When I queried the test, I was shown a battery report dated 2015, which raises serious concerns about the integrity and reliability of the diagnostic process and Mahindra staff. These issues have still not been resolved in spite of being reported to HQ!!

At the next service, when reported the airbag light would not go off I was informed that wiring under my seat had allegedly been “chewed by a dog,” and I was quoted approximately R30,000 for repairs. This explanation is highly questionable, as: No animals have ever been inside my vehicle, besides it being impossible for a dog to fit under the seat, and at the last service I'm told the same story, except this time they claim, it's a rat.

And this time my vehicle was returned with a torn leather gear-lever boot. Later repaired after much fighting.

Despite multiple emails and escalations to Head Office, I have not received proper responses to any of these concerns. I have been passed between different individuals without resolution and experienced a consistent lack of accountability and communication even from top management.

In spite of my vehicle being kept at the dealership for approximately two weeks, during which the critical issue of the steering fault, which I reported multiple previous times at the services during the active warranty period was never seen to! I returned my vehicle on at least three occasions and I was repeatedly told that there was no time to investigate and I was advised to continue driving the vehicle till my next service and that my car 'wont break" Now at the last service I have now been informed that the warranty has expired, and I am being asked to pay for the repairs to the steering. When I informed the booking agent that I would be taking this up with HQ again as it was never addressed since my previous complaint to HQ, the Service centre manager suddenly claimed to not know what I was referring to via email from the Customer Care at HQ about any steering problems. The above mentioned management were clearly unaware of the fact that the service agent had already sent me the quotation for the repairs to the steering and since I questioned this quotation as they claim to not know what I'm talking about, I have not heard a word from anyone again.

Besides the dishonesty of the Service center manager and the very clear Buddy system at play, this is unacceptable, as I had clearly reported the issue many times including the previous year at the previous service, within the warranty period and I made multiple attempts to have it resolved thereafter, including the report to HQ! The failure to diagnose or act lies with the dealership but it has been ignored and delayed in spite of me reporting all this to HQ!!

I escalated this matter again to Head Office on 13 April, and to date I have received no meaningful response. I continue to be passed between individuals without resolution and it seems that this buddy system within Mahindra where all staff who want to keep their jobs go along with the internal *******ion and a long game is played until this 5 year warrantee has passed of the client gives up due to not getting anywhere.

This has been an ongoing issue now for the past 3+ years and just to warn other people, please see ALL the other complaints besides mine.

STAY AWAY THEY JUST WANT YOUR MONEY AND GIVE ONLY TROUBLE IN RETURN!!

There is just no meaningful progress on the outstanding issues and I have had NO RESPONSE from HQ regardless of numerous mails and following up.