David M

Formal Complaint Regarding Poor Service and Unresolved Vehicle Issue

I am writing to formally raise my dissatisfaction with the service I have received from Mahindra East Rand Mall. I purchased my brand new XUV approximately 18 months ago and recently brought it in for its first major service. Shortly after collecting the vehicle, and without having driven it for a few days, I found that the battery had completely failed, leaving the car unable to start. What is particularly concerning is the manner in which this issue has been handled. Despite escalating the matter, I have not received any meaningful assistance or clear answers. Instead, my concerns appear to be consistently avoided, and no resolution has been provided to date. This lack of accountability and communication is unacceptable. Given the relatively new condition of the vehicle, I expected a significantly higher standard of service, professionalism, and aftercare. The current situation has caused considerable inconvenience and frustration. I now require a clear explanation for this failure, as well as an immediate and appropriate resolution. Should this matter remain unresolved, I will have no choice but to consider further escalation. I trust that this issue will now be treated with the urgency and seriousness it deserves.