Poor workmanship - Mahindra Menlyn

As a loyal Mahindra customer, I expected nothing but the highest standards of workmanship, yet unfortunately, my experience fell far short of this expectation with my dealing with BB Mahindra Menlyn

On 24 October 2023, I brought my Mahindra Karoo to their service centre for maintenance, specifically addressing issues with the diesel tank. The tank was replaced. After receiving the vehicle back, there were issues with the tank, and I had to bring the vehicle back a few days later as another item had to be replaced inside the tank because the gage did not work correctly.

Despite assurances of quality service, I was dismayed to discover that the work performed on the diesel tank was subpar and ultimately led to additional costs on my end.

The poor workmanship resulted in the diesel tank falling off as I was driving, causing inconvenience, financial burden, and a significant loss of trust in Mahindra's service standards. As a result, I had to seek alternative solutions and incur additional expenses to rectify the situation. I phoned their workshop and was told to call for a tow in service, which we did, and the vehicle was towed to the nearest Mahindra as per their policy which is Mahindra in Montana.

The vehicle was inspected, and we were told that the cause of this is due to poor workmanship of the bolts not being fastened correctly. The report was sent to the DP as well as Mahinda HO. Since the tank was already claimed and replaced recently, we have to pay for the tank out of pocket. Since the fault resulted because of poor work performed, I do believe that Mahindra Menlyn should take responsibility.

This is not the first issue we have had with their workshop. We have a list of problems we had with the workshop where our vehicle had to be brought back several times after being taken into BB Menlyn Mahindra. The list of issues below:

Door sensors not working - This has been addresses several times, and every time we take the vehicle in, one sensor is repaired, and the rest is not working. We are then told that we have to come in again to have the others looked at. Then once again, one is looked at and we drive away with the same issue. I fitted a bonnet guard at the workshop. When I drove home, the bonnet guard fell off. I took it in again for fitment, and the same happened. Took it in for a third time, after leaving again on the highway it came off and was damaged. I phoned again and was told to come in with it again. I was told that these bonnet guards are not a good patent, and we should go somewhere else to have a new one fitted. This is not acceptable. If staff is of meaning that the bonnet guards are not of good quality and a bad patent, why was I not advised? I took it back three times! Only after it was broken on the last incident shoulders are pulled up and I have to spend more money elsewhere for something that was not fitted properly the first time!! This is unacceptable. When we complained about the diesel tank the first time, it took almost 3 weeks to be sorted out and I had to email the DP to get a response from the workshop.

I believe that as a reputable company, Mahindra should stand behind its products and services, ensuring that customers receive the quality they rightfully expect.

I would not recommend anyone to make use of BB Mahindra Menlyn, as i am of opinion that they preform below quality work on repairs, leading to customs incurring addition cost and frustration.

U till now, the DP is refusing to acknowledge the issue and has failed to even contact us via email or phone call during this ordeal. The indifference shown by the DP towards my issue is unacceptable. It reflects poorly on the Mahindra's commitment to customer satisfaction and safety