Do Not Trust This Company With Important Moves

I am posting this review to warn others about our extremely distressing experience with Maison Carbon Logistics.

Maison Carbon Logistics collected furniture from us for a move to Lamberts Bay, Western Cape. The move was meant to be completed within a few days.

This relocation was for my elderly mother, who was moving into an old-age home. Although it was a relatively small move, it contained all her personal belongings, including clothing and highly sentimental items. This made the reliability of the service absolutely critical.

Once the items were collected, everything went wrong.

From the expected delivery date onward, we were met with continuous delays and conflicting excuses, including: • Delays blamed on other clients • Repeated claims of truck breakdowns • Reports of breakdowns in multiple locations • Claims that parts could not be sourced

We were repeatedly assured that delivery would happen “in the next day or two.” This continued for several weeks, despite the original commitment being a matter of days.

At one stage, we became so concerned that we involved the police, who contacted the owner. He assured them that the company was legitimate and continued to reassure us that delivery was imminent. We were also sent photos of a truck on the roadside and photos of items in storage.

Eventually, one of the company’s own employees confirmed that: • The items had never left Johannesburg • They had been sitting in the company’s warehouse the entire time • Because this was a shared load, they were waiting to collect enough goods before proceeding

This directly contradicted what we had been told for weeks.

Once this became clear, we insisted on collecting the items ourselves and arranged alternative transport at our own cost.

We consider the conduct of Maison Carbon Logistics to be misleading, dishonest, and *********. An elderly person was left without her belongings for an extended period due to repeated false assurances.

We have requested a full refund, but given our experience, we have little confidence this will be resolved without further escalation.

I strongly advise anyone considering this company to exercise extreme caution, especially if your move involves time-sensitive or emotionally important items.