Don't touch Maitland Group, at least in South Africa

Maitland Group handled my late mom's estate with reasonable efficiency. In May 2017 I advised them of communications regarding dividends and shares belonging to my late mom that seemed to have fallen through the cracks. They confirmed that they would deal with it and since then I have received email after email confirming that " this will be finalised within a week"...... and I am still waiting. Adrienne O'Shea is the individual concerned, and all I ( and my sister) have had so far is promises to sort out etc etc. I will never deal with them again: I assume all they are interested in is the large estates which generate nice fees for them, and a little issue like this is just an irritation: so fob the client off for as long as possible and hope they will go away....it's insulting!!