LACK OF SKILLS AND WORK ETHIC FROM ZIYANDA RECEPTIONIST AT MAJOR 2

So I have booked my vehicle in for repairs around the 28.02.2025, I got to the office and was assisted by someone by the name of Ziyanda. Firstly extremely RUDE thinking you know maybe she is having a morning we all not the same, still no excuse for behaving this way and not greeting. Anyway i then received a message on the 28.03.2025 stating my vehicle is ready and I can collect "Mon-Fri" between 07:30-17:00 i then respond I will collect 01.04.2025 at 16:30 her response is then no i need to collect today as they have no space, so i called my insurer as I was not available and asked the why advise me I could fetch between Mon-Fri 07:30-17:00 and then you tell me to collect this clearly show me as a customer YOU DO NOT KNOW WHAT YOU ARE DOING AND YOU LACK THES BASICS OF A RECEPTIONEST GREET AND WELCOME GUESTS/CUSTOMERS, DIRECT CLIENTS TO APPROPRIOTE DIVISION PROFFESIONAL MANNER AND WITH A SMILE AND RESPECT ....so lucky for me my insurer dealt with this. Me thinking it is over I arrive there today 31.03.2025 walk in with no one at reception, she eventually arrives and says you car is here you can come check and then sign, I AS THE CONSTUMER THEN HAD TO SAY GOOD MORNING TO YOU TO, eventually I checked my car went with a really sweet gentleman who greeted, asked if everything was okay handed me my key in my HAND and smiled I then asked her what her name was she asked me why with an attitude i then told her as a customer it is my right to know, with an attitude she answered harshly ZIYANDA !!

ZIYANDA lacks alot and honestly does not deserve to be in the position she is in, for the sake of your customers feeling welcoming and you keeping business please get a more friendlier Receptionist this girl lacks every skill of a receptionist I am not sure how she has gotten this position but personally my experience with her has been the worst and I would not recommended anyone to go to Major 2 just because of this it is by far the worst service from her i have ever experienced as if my car was been fixed for FREE !!! I still cannot get over the fact that she works as Major 2 reception there are plenty young ladies and gents out there who are crying for jobs who deserve this job while we have others not doing their best to keep the COMAPNIES NAME TO STANDARD