Makana - incompetent or corrupt?

Makana municipality grossly overcharges for services hardly rendered. Their water meters are broken - I have reported several times - yet they charge enormous amounts for water - which we could not consume unless we refilled a swimming pool weekly which we do NOT have. They grossly over charge for electricity even though I have send them photographs of the electricity meters - proving their massive incompetence. Is that fraud or extortion? Or just the ANC's way of funding their election campaign?