Makanda Finance is unprofessional, unresponsive, and misleading – avoid at all costs

I have had an absolutely terrible experience with Makanda Finance Solution.

I requested a loan cancellation / settlement letter more than 10 days ago and despite multiple follow-ups, emails, and escalations, I have received zero response. No acknowledgement, no explanation, nothing.

To make matters worse, I was told to “speak to Thobile” to resolve the issue. I did exactly that, repeatedly and was completely ignored. This is nothing but deflection and a total lack of accountability.

On 16 January, I physically went to the address listed on Makanda’s website (1059 Francis Baard Street, Hatfield, Pretoria) and discovered that there are NO offices at this location. This is extremely concerning and feels deliberately misleading.

Because of Makanda’s failure to issue a simple cancellation letter:

My credit profile is being negatively affected

I cannot resolve my Experian dispute

I have wasted time, money, and effort

I have been put under unnecessary stress

This is by far one of the most unprofessional and frustrating financial service experiences I have ever dealt with. A registered credit provider should not operate like this.

I have now escalated this matter to the National Credit Regulator (NCR) due to Makanda Finance’s non-cooperation and lack of transparency.

⚠️ DO NOT deal with Makanda Finance unless you want to be ignored and misled. ⚠️