MF
Makanda Finance
Claimed Business
MF
Makanda Finance
Claimed Business
18 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Makanda Finance faces severe criticism across multiple areas. Customers consistently report being unable to obtain paid-up letters or settlement confirmations, resulting in lasting negative impacts on their credit bureau records. Refund requests for unauthorized or incorrect debits are routinely ignored, with emails and phone calls going unanswered. Several reviewers have escalated complaints to the National Credit Regulator. Concerns about a fraudulent copycat website and a non-existent physical office address further erode trust. A former employee also described late or unpaid salaries and disrespectful management.
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#69
in Financial Services
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.6|18 Reviews
May '25 - Apr '26
5(11.8%)
4(0%)
3(5.9%)
2(0%)
1(82.4%)
5(11.8%)
4(0%)
3(5.9%)
2(0%)
1(82.4%)
Frequently Asked Questions About Makanda Finance
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (18)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDN
Dintshane N
1 reviews | Active since Jan 2020
17 Feb 2026, 15:25
Horrible customer service!!!
Since I requested a refund of R545 due to being debited for an amount over the balance. They are literally ignoring all sorts of communication from me.
Helpful (0)
|Replies (0)DN
Dintshane N
1 reviews | Active since Jan 2020
17 Feb 2026, 15:25
Horrible customer service!!!
Since I requested a refund of R545 due to being debited for an amount over the balance. They are literally ignoring all sorts of communication from me.
0
Replies (0)JJ
NR
AA
Ashleigh A
1 reviews | Active since Jan 2020
5 Feb 2026, 15:56
Makanda Finance – Unprofessional treatment of employees
My experience working with Makanda Finance under Mohammed was extremely disappointing and unprofessional. Employees are expected to work hard, do debt collection, and use their own resources such as airtime and data, yet salaries are either paid late or not paid at all. When it is time to be paid, emails and messages are ignored, and there is a very arrogant and dismissive attitude from management. Payment promises are not honoured. You are told you will be paid on the 6th of the new month, but this does not happen consistently. The basic salary is under R2000 per month, which is already very low, yet even that amount is treated as optional when it comes to paying staff. Overall, this company shows no respect for employees, no professionalism, and no accountability. I would strongly advise anyone against working for Makanda Finance or for Mohammed. It is not worth the stress, financial loss, or disrespect.
Helpful (0)
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Ashleigh A
1 reviews | Active since Jan 2020
5 Feb 2026, 15:56
Makanda Finance – Unprofessional treatment of employees
My experience working with Makanda Finance under Mohammed was extremely disappointing and unprofessional. Employees are expected to work hard, do debt collection, and use their own resources such as airtime and data, yet salaries are either paid late or not paid at all. When it is time to be paid, emails and messages are ignored, and there is a very arrogant and dismissive attitude from management. Payment promises are not honoured. You are told you will be paid on the 6th of the new month, but this does not happen consistently. The basic salary is under R2000 per month, which is already very low, yet even that amount is treated as optional when it comes to paying staff. Overall, this company shows no respect for employees, no professionalism, and no accountability. I would strongly advise anyone against working for Makanda Finance or for Mohammed. It is not worth the stress, financial loss, or disrespect.
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Replies (0)PM
Phineas M
1 reviews | Active since Jan 2020
16 Jan 2026, 16:17
Makanda Finance is unprofessional, unresponsive, and misleading – avoid at all costs
I have had an absolutely terrible experience with Makanda Finance Solution. I requested a loan cancellation / settlement letter more than 10 days ago and despite multiple follow-ups, emails, and escalations, I have received zero response. No acknowledgement, no explanation, nothing. To make matters worse, I was told to “speak to Thobile” to resolve the issue. I did exactly that, repeatedly and was completely ignored. This is nothing but deflection and a total lack of accountability. On 16 January, I physically went to the address listed on Makanda’s website (1059 Francis Baard Street, Hatfield, Pretoria) and discovered that there are NO offices at this location. This is extremely concerning and feels deliberately misleading. Because of Makanda’s failure to issue a simple cancellation letter: My credit profile is being negatively affected I cannot resolve my Experian dispute I have wasted time, money, and effort I have been put under unnecessary stress This is by far one of the most unprofessional and frustrating financial service experiences I have ever dealt with. A registered credit provider should not operate like this. I have now escalated this matter to the National Credit Regulator (NCR) due to Makanda Finance’s non-cooperation and lack of transparency. ⚠️ DO NOT deal with Makanda Finance unless you want to be ignored and misled. ⚠️
Helpful (0)
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Phineas M
1 reviews | Active since Jan 2020
16 Jan 2026, 16:17
Makanda Finance is unprofessional, unresponsive, and misleading – avoid at all costs
I have had an absolutely terrible experience with Makanda Finance Solution. I requested a loan cancellation / settlement letter more than 10 days ago and despite multiple follow-ups, emails, and escalations, I have received zero response. No acknowledgement, no explanation, nothing. To make matters worse, I was told to “speak to Thobile” to resolve the issue. I did exactly that, repeatedly and was completely ignored. This is nothing but deflection and a total lack of accountability. On 16 January, I physically went to the address listed on Makanda’s website (1059 Francis Baard Street, Hatfield, Pretoria) and discovered that there are NO offices at this location. This is extremely concerning and feels deliberately misleading. Because of Makanda’s failure to issue a simple cancellation letter: My credit profile is being negatively affected I cannot resolve my Experian dispute I have wasted time, money, and effort I have been put under unnecessary stress This is by far one of the most unprofessional and frustrating financial service experiences I have ever dealt with. A registered credit provider should not operate like this. I have now escalated this matter to the National Credit Regulator (NCR) due to Makanda Finance’s non-cooperation and lack of transparency. ⚠️ DO NOT deal with Makanda Finance unless you want to be ignored and misled. ⚠️
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Replies (0)MG
Mpume G
1 reviews | Active since Jan 2020
23 Dec 2025, 09:06
I hope they go out of business!
If I could give a zero, I'd do just that. What a hassle trying to get a refund after I they debited me after I settled via EFT. The different department don't seem to know each other. The refunds department doesn't respond to emails. What a frustrating experience this has been for me. I hope they go out of business soon! Karma is a *****!
Helpful (0)
|Replies (0)MG
Mpume G
1 reviews | Active since Jan 2020
23 Dec 2025, 09:06
I hope they go out of business!
If I could give a zero, I'd do just that. What a hassle trying to get a refund after I they debited me after I settled via EFT. The different department don't seem to know each other. The refunds department doesn't respond to emails. What a frustrating experience this has been for me. I hope they go out of business soon! Karma is a *****!
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Nokuthula R
1 reviews | Active since Jan 2020
15 Dec 2025, 19:16
Blacklisted for two (2) years by Makanda Finance YET my balance is zero!
The last time I borrowed and paid Makanda Finance in full was in January 2024. The amount paid for this last loan was even a little more than what I was supposed to pay, and they were owing me a refund which I gave up on after numerous phone calls with no luck. This company has listed me on credit bureau for old amounts from 2023 or previous years (which had all been paid). This has gravely affected my credit record, and I cannot buy anything on credit for the past two years and all my efforts in writing to them via email requesting assistance have fallen in deaf ears. I would really appreciate urgent assistance regarding same as emails sent to Experian and Transunion have not assisted thus far.
Helpful (0)
|Replies (0)NR
Nokuthula R
1 reviews | Active since Jan 2020
15 Dec 2025, 19:16
Blacklisted for two (2) years by Makanda Finance YET my balance is zero!
The last time I borrowed and paid Makanda Finance in full was in January 2024. The amount paid for this last loan was even a little more than what I was supposed to pay, and they were owing me a refund which I gave up on after numerous phone calls with no luck. This company has listed me on credit bureau for old amounts from 2023 or previous years (which had all been paid). This has gravely affected my credit record, and I cannot buy anything on credit for the past two years and all my efforts in writing to them via email requesting assistance have fallen in deaf ears. I would really appreciate urgent assistance regarding same as emails sent to Experian and Transunion have not assisted thus far.
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Replies (0)P