Based on recent customer reviews, malawifurniture.co.za receives praise for beautifully crafted, authentic Malawi-style furniture and decor that adds warmth and character to homes. Satisfied customers highlight great product quality, prompt delivery and helpful, communicative staff. However, a recurring concern involves items listed as available online that are actually out of stock, leading to lengthy delays, difficult refund processes and poor after-sales communication. Some customers also report receiving products with quality defects including mould, paint marks and loose weave, raising questions about consistency.
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Jun '25 - May '26
Based on recent customer reviews, malawifurniture.co.za receives praise for beautifully crafted, authentic Malawi-style furniture and decor that adds warmth and character to homes. Satisfied customers highlight great product quality, prompt delivery and helpful, communicative staff. However, a recurring concern involves items listed as available online that are actually out of stock, leading to lengthy delays, difficult refund processes and poor after-sales communication. Some customers also report receiving products with quality defects including mould, paint marks and loose weave, raising questions about consistency.
Malawi Furniture has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Malawi Furniture across 1 total reviews. How is the TrustIndex calculated? →
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
The most appalling service from this company. I ordered pendant lamp shades in October. Despite still advertising these items for sale, they actually have no stock — which is misleading. I have had to do all the follow-up myself. By Christmas, nothing had arrived. I was then informed there was no stock and asked whether I would like an alternative. I declined and requested a refund. On 6 January I was advised that a refund would be processed — and I am still waiting. Based on other reviews, it appears I am not the only customer in this situation. This company does not deserve customers’ business.
1 reviews | Active since Jan 2020
The most appalling service from this company. I ordered pendant lamp shades in October. Despite still advertising these items for sale, they actually have no stock — which is misleading. I have had to do all the follow-up myself. By Christmas, nothing had arrived. I was then informed there was no stock and asked whether I would like an alternative. I declined and requested a refund. On 6 January I was advised that a refund would be processed — and I am still waiting. Based on other reviews, it appears I am not the only customer in this situation. This company does not deserve customers’ business.
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