Horrid service by Vintage Photography

I had such a horrible experience with Vintage Photography. I had an appointment at 10h00 on 12 October 2025 at Woodlands mall in Pretoria. I arrived at the mall for the photoshoot only to find no one there except the sales lady. This is after confirming twice the Friday before that I will be coming on Sunday 12 October 2025. I had to wait for them because I had already paid for the booking. They arrived around 10h45. After the shoot, I was told the photos would be ready the following weekend. After they sending reminders to me to collect, I arrived to collect and my photos were not there. They say they have somehow been misplaced. I was instead sent digital photos which they claimed were edited...(i had to push them to do what they promised). The manager (a lady called Kim) whom I found out is also the owner promised to deliver the prints directly to me...and I had to chase her for more than a week and she kept moving the goal post and also lying about the location of the photos. I also had to call her several times to follow up. I felt like I was being ****med. The service from the beginning to now was just horrible. I still do not have my prints up to today (31 October 2025). I have requested my money back. I will see if it happens.