Ordered a transfer for a pair of shoes from Menlyn main to Mall@reds on the 3rd of Feb

Ordered a transfer for a pair of shoes from Menlyn main to Mall@reds on the 3rd of Feb. Its 28 Feb today, still no shoes.😕 No assistance or propper information, just another rude person behind the counter dropping the phone in your ear.😕 3 Shine orders arrived from China in 2 weeks, but Miladys cannot manage to do it in 4 weeks 20km away from each otter.