It's Not my Problem, It's Cape Gates problem. Mambos Paarl

On Sunday 11 January, my Mom made a purchase at Mambos in Brackenfell. The next day when they were busy getting her Daycare ready for opening, they notice the item she purchased was to small, the Teacher unfortunately with the whole cleaning up process accidentally threw the slip away.

On Saturday 17 January 2026 my mom asked me to return the item to Mambos in Paarl, which is our home town and closest store. Upon arriving i explained to the cashier whaf happened, also saying i don't want the money back, this a different item and will pay the balance if there is a balance, she then proceeded to call someone who i assumed was the store manager, He came, not acknowledging me as the customer standing there as the cashier explained to him. He asked where the purchase was made, i told him im not sure, i phoned my mom and she siad Kraaifontein. He than told me, This is not he's problem, it's A CAPE GATE problem. I explained to him we live and Paarl, and i just want to exchange it for a different item and am willing to pay the price difference, he just continued saying its not he's problem its cape gates problem.

I was totally shocked by this behavior. The store manager was standing 5feet away, not once he came to ask what the problem is. We are regular customers at the paarl store, is this how you treat your customers, as someone who has worked in Retail i know he definitely could have helped me. What happened to going the extra mile? What happened to assisting a customer, speaking with respect. Tyrone Supervisor at Mambos, you need to work on your people skills, 1st learn to greet a customer and speak with respect, saying its not your problem is Absolutely rude.

So now my mom is stuck with an item at home, that she is unable to use. Oh, did i mention this is for her daycare, sies Tyrone.