A Shameful Lack of Care and Professionalism

Let me first by saying, this Hospital doesn't even deserve a one star rating. Mamelodi Regional Hospital is failing its patients in the worst ways possible. The level of neglect, rudeness, and unprofessionalism displayed especially by the nurses is beyond unacceptable. The very people who are supposed to provide care are the ones mistreating vulnerable patients.

Firstly, the nurses swear at patients as if they are doing them a favor by being there. Instead of showing compassion, they speak in their own or foreign languages, completely ignoring whether or not the patient understands. If a patient dares to ask for clarity, they are met with attitude or completely ignored. It’s as if communication is intentionally withheld to make the patient feel helpless.

To make matters worse, favoritism is a major issue. Patients who have connections or know someone within the hospital receive priority treatment, while the rest are left to suffer. This is not just unprofessional but *********. Every patient deserves equal care, regardless of their background.

Ward 9 in particular, has been a nightmare for my family. The mother of my daughter has been crying almost daily because of the way these nurses speak to her/them throwing insults and attitude instead of offering help. She has been there for a full week now with our baby, yet she remains completely in the dark about the baby’s progress. No one takes the time to explain anything, and when we try to get answers, we are met with silence or attitude. She sometimes takes it upon herself to check if the baby is okay only to find something that needs urgent attention. My family had to call several times just to find out why the baby was admitted in the first place - something that should have been communicated immediately.

The worst part is that this is not just our experience - many patients and their families feel the same way, but they remain silent out of fear. No one wants to speak up because they know their complaints will either be ignored or they will be treated even WORSE.

If I had names, I would list every single one of them because no one who treats patients this way deserves to be in the medical profession. Mamelodi Hospital needs urgent intervention. Patients deserve respect, dignity, and proper care - not to be belittled and ignored.