MH
Mamelodi Hospital
Unclaimed Business
MH
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|4 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Mamelodi Hospital
Mamelodi Hospital has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked Mamelodi Hospital across 17 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCP
Celeste P
1 reviews | Active since Jan 2020
15 Mar 2026, 15:45
Poorest Quality Assurance
This level of service is completely unacceptable. Ignoring patients and families, refusing to communicate, and deliberately dropping calls shows a complete lack of professionalism, compassion, and respect. The Constitution of the Republic of South Africa, particularly Section 9 (Equality), prohibits ************** on the basis of race. Furthermore, the Patients’ Rights Charter guarantees all patients the right to respect, dignity, and proper information regarding their healthcare. The conduct displayed by staff members at this hospital appears to be a direct violation of these principles. I therefore request the following: A full investigation by the Quality Assurance Department into the conduct of the staff on duty that day. Appropriate disciplinary action against the individuals responsible for ignoring patients and disconnecting calls.I would like to formally raise my concern regarding the rude and dismissive behaviour displayed by certain nurses and administrative clerks at Mamelodi Hospital. Patients and their families arrive at the hospital during stressful and often frightening situations. In such circumstances, the least they should expect is basic respect, professionalism, and assistance. Unfortunately, the conduct we experienced was the opposite — being ignored, spoken to without courtesy, and not being given proper guidance. Healthcare staff and administrative personnel have a responsibility to treat members of the public with dignity and empathy. A simple greeting, willingness to assist, and clear communication can make a significant difference to families seeking help for their loved ones. I strongly urge hospital management to address this behaviour and remind staff of the importance of professionalism, compassion, and respect when dealing with the public.
Helpful (0)
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Celeste P
1 reviews | Active since Jan 2020
15 Mar 2026, 15:45
Poorest Quality Assurance
This level of service is completely unacceptable. Ignoring patients and families, refusing to communicate, and deliberately dropping calls shows a complete lack of professionalism, compassion, and respect. The Constitution of the Republic of South Africa, particularly Section 9 (Equality), prohibits ************** on the basis of race. Furthermore, the Patients’ Rights Charter guarantees all patients the right to respect, dignity, and proper information regarding their healthcare. The conduct displayed by staff members at this hospital appears to be a direct violation of these principles. I therefore request the following: A full investigation by the Quality Assurance Department into the conduct of the staff on duty that day. Appropriate disciplinary action against the individuals responsible for ignoring patients and disconnecting calls.I would like to formally raise my concern regarding the rude and dismissive behaviour displayed by certain nurses and administrative clerks at Mamelodi Hospital. Patients and their families arrive at the hospital during stressful and often frightening situations. In such circumstances, the least they should expect is basic respect, professionalism, and assistance. Unfortunately, the conduct we experienced was the opposite — being ignored, spoken to without courtesy, and not being given proper guidance. Healthcare staff and administrative personnel have a responsibility to treat members of the public with dignity and empathy. A simple greeting, willingness to assist, and clear communication can make a significant difference to families seeking help for their loved ones. I strongly urge hospital management to address this behaviour and remind staff of the importance of professionalism, compassion, and respect when dealing with the public.
0
Replies (0)CW
Carlyle W
1 reviews | Active since Jan 2020
20 Nov 2025, 06:57
Mamelodi Hospital
This hospital's staff has no remorse. They purposefully insert the drips incorrectly when working with my mother. They conducted a lumbar puncture with my and never even gave the anaesthetic time to set in which left her with unbearable pain. Her arms are covered in bruises. She still has two weeks left of being in hospital and I don't even want to imagine how much worse they could make her stay.
Helpful (0)
|Replies (0)CW
Carlyle W
1 reviews | Active since Jan 2020
20 Nov 2025, 06:57
Mamelodi Hospital
This hospital's staff has no remorse. They purposefully insert the drips incorrectly when working with my mother. They conducted a lumbar puncture with my and never even gave the anaesthetic time to set in which left her with unbearable pain. Her arms are covered in bruises. She still has two weeks left of being in hospital and I don't even want to imagine how much worse they could make her stay.
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Replies (0)NM
DD
Dimpho D
1 reviews | Active since Jan 2020
2 Jul 2025, 17:33
Worst service ever my husband went for in mamelodi hospital for operation he slept in a wheelchair for the whole night.he was bleeding he didn't receive any help from the stuff.worst hospital
Worst service never go there if you are really sick
Helpful (0)
|Replies (0)DD
Dimpho D
1 reviews | Active since Jan 2020
2 Jul 2025, 17:33
Worst service ever my husband went for in mamelodi hospital for operation he slept in a wheelchair for the whole night.he was bleeding he didn't receive any help from the stuff.worst hospital
Worst service never go there if you are really sick
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Replies (0)SD
Sipho D
1 reviews | Active since Jan 2020
18 Mar 2025, 08:58
A Shameful Lack of Care and Professionalism
Let me first by saying, this Hospital doesn't even deserve a one star rating. Mamelodi Regional Hospital is failing its patients in the worst ways possible. The level of neglect, rudeness, and unprofessionalism displayed especially by the nurses is beyond unacceptable. The very people who are supposed to provide care are the ones mistreating vulnerable patients. Firstly, the nurses swear at patients as if they are doing them a favor by being there. Instead of showing compassion, they speak in their own or foreign languages, completely ignoring whether or not the patient understands. If a patient dares to ask for clarity, they are met with attitude or completely ignored. It’s as if communication is intentionally withheld to make the patient feel helpless. To make matters worse, favoritism is a major issue. Patients who have connections or know someone within the hospital receive priority treatment, while the rest are left to suffer. This is not just unprofessional but *********. Every patient deserves equal care, regardless of their background. Ward 9 in particular, has been a nightmare for my family. The mother of my daughter has been crying almost daily because of the way these nurses speak to her/them throwing insults and attitude instead of offering help. She has been there for a full week now with our baby, yet she remains completely in the dark about the baby’s progress. No one takes the time to explain anything, and when we try to get answers, we are met with silence or attitude. She sometimes takes it upon herself to check if the baby is okay only to find something that needs urgent attention. My family had to call several times just to find out why the baby was admitted in the first place - something that should have been communicated immediately. The worst part is that this is not just our experience - many patients and their families feel the same way, but they remain silent out of fear. No one wants to speak up because they know their complaints will either be ignored or they will be treated even WORSE. If I had names, I would list every single one of them because no one who treats patients this way deserves to be in the medical profession. Mamelodi Hospital needs urgent intervention. Patients deserve respect, dignity, and proper care - not to be belittled and ignored.
Helpful (0)
|Replies (0)SD
Sipho D
1 reviews | Active since Jan 2020
18 Mar 2025, 08:58
A Shameful Lack of Care and Professionalism
Let me first by saying, this Hospital doesn't even deserve a one star rating. Mamelodi Regional Hospital is failing its patients in the worst ways possible. The level of neglect, rudeness, and unprofessionalism displayed especially by the nurses is beyond unacceptable. The very people who are supposed to provide care are the ones mistreating vulnerable patients. Firstly, the nurses swear at patients as if they are doing them a favor by being there. Instead of showing compassion, they speak in their own or foreign languages, completely ignoring whether or not the patient understands. If a patient dares to ask for clarity, they are met with attitude or completely ignored. It’s as if communication is intentionally withheld to make the patient feel helpless. To make matters worse, favoritism is a major issue. Patients who have connections or know someone within the hospital receive priority treatment, while the rest are left to suffer. This is not just unprofessional but *********. Every patient deserves equal care, regardless of their background. Ward 9 in particular, has been a nightmare for my family. The mother of my daughter has been crying almost daily because of the way these nurses speak to her/them throwing insults and attitude instead of offering help. She has been there for a full week now with our baby, yet she remains completely in the dark about the baby’s progress. No one takes the time to explain anything, and when we try to get answers, we are met with silence or attitude. She sometimes takes it upon herself to check if the baby is okay only to find something that needs urgent attention. My family had to call several times just to find out why the baby was admitted in the first place - something that should have been communicated immediately. The worst part is that this is not just our experience - many patients and their families feel the same way, but they remain silent out of fear. No one wants to speak up because they know their complaints will either be ignored or they will be treated even WORSE. If I had names, I would list every single one of them because no one who treats patients this way deserves to be in the medical profession. Mamelodi Hospital needs urgent intervention. Patients deserve respect, dignity, and proper care - not to be belittled and ignored.
0
Replies (0)LH
Lorelei H
1 reviews | Active since Jan 2020
16 Jan 2023, 12:30
Dont send Mom to Mamelodi Hospital
My 93-year-old mother, in a critical condition, was left in the same nappy for 36 hours, her IV line had blood in it all the way up the tubing, as the drip had not been replaced. She had deep cuts on her arms and bruises on her legs with blood smears all over her from how she was injuring herself with thrashing in pain. The oxygen mask was not even on her face. They would not sedate her that could treat her, as said don’t sedate dying patients. Mouth and nose where cakes with one doesn't want to imagine. She was left undressed from the waist down, with no-one bothering about her care or dignity. The photographs are shocking in the way she looked and was treated. The hospital facility is not bad, but the staff have ZERO concern. When speaking to head nurse she got into an argument saying she’s sure they’re looking after my mom. Well, the photographs tell another story. #drnaingsoe your dream of Mamelodi Hospital being a five star hotel, is way short of the mark. Don't recommend this hospital. Totally uncaring staff.
Helpful (0)
|Replies (0)LH
Lorelei H
1 reviews | Active since Jan 2020
16 Jan 2023, 12:30
Dont send Mom to Mamelodi Hospital
My 93-year-old mother, in a critical condition, was left in the same nappy for 36 hours, her IV line had blood in it all the way up the tubing, as the drip had not been replaced. She had deep cuts on her arms and bruises on her legs with blood smears all over her from how she was injuring herself with thrashing in pain. The oxygen mask was not even on her face. They would not sedate her that could treat her, as said don’t sedate dying patients. Mouth and nose where cakes with one doesn't want to imagine. She was left undressed from the waist down, with no-one bothering about her care or dignity. The photographs are shocking in the way she looked and was treated. The hospital facility is not bad, but the staff have ZERO concern. When speaking to head nurse she got into an argument saying she’s sure they’re looking after my mom. Well, the photographs tell another story. #drnaingsoe your dream of Mamelodi Hospital being a five star hotel, is way short of the mark. Don't recommend this hospital. Totally uncaring staff.
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Replies (0)KM
Kefilwe M
1 reviews | Active since Jan 2020
27 Sept 2022, 06:44
Disgusting service
They don't even deserve one star rating on a service they are rendering to public patients. I have an elderly mother who has an ingrown nail but unfortunately we have been here since 7:30 and no one is attending to us. The que marshall came and asked for patients with diabetes only and left. Not even a single word as to what is happening while queuing for over an hour. Not all of us have time to sit for that long especially when you know that you are on duty.
Helpful (0)
|Replies (0)KM
Kefilwe M
1 reviews | Active since Jan 2020
27 Sept 2022, 06:44
Disgusting service
They don't even deserve one star rating on a service they are rendering to public patients. I have an elderly mother who has an ingrown nail but unfortunately we have been here since 7:30 and no one is attending to us. The que marshall came and asked for patients with diabetes only and left. Not even a single word as to what is happening while queuing for over an hour. Not all of us have time to sit for that long especially when you know that you are on duty.
0
Replies (0)AM
Abram M
1 reviews | Active since Jan 2020
3 Jul 2022, 11:21
Deadly nurses
I brought my daughter Friday 1st July 2022 for a minor illness, the nurses in ward 6 day shift are soo incompetent too an extend that now my daughter has a deep cut in her forehead and no one is taking responsibility to explain how did she fall off a high bed without anyone noticing.......it's very sad what is going in our kids ward
Helpful (0)
|Replies (0)AM
Abram M
1 reviews | Active since Jan 2020
3 Jul 2022, 11:21
Deadly nurses
I brought my daughter Friday 1st July 2022 for a minor illness, the nurses in ward 6 day shift are soo incompetent too an extend that now my daughter has a deep cut in her forehead and no one is taking responsibility to explain how did she fall off a high bed without anyone noticing.......it's very sad what is going in our kids ward
0
Replies (0)