Celeste P

Poorest Quality Assurance

This level of service is completely unacceptable. Ignoring patients and families, refusing to communicate, and deliberately dropping calls shows a complete lack of professionalism, compassion, and respect. The Constitution of the Republic of South Africa, particularly Section 9 (Equality), prohibits ************** on the basis of race. Furthermore, the Patients’ Rights Charter guarantees all patients the right to respect, dignity, and proper information regarding their healthcare. The conduct displayed by staff members at this hospital appears to be a direct violation of these principles. I therefore request the following: A full investigation by the Quality Assurance Department into the conduct of the staff on duty that day. Appropriate disciplinary action against the individuals responsible for ignoring patients and disconnecting calls.I would like to formally raise my concern regarding the rude and dismissive behaviour displayed by certain nurses and administrative clerks at Mamelodi Hospital. Patients and their families arrive at the hospital during stressful and often frightening situations. In such circumstances, the least they should expect is basic respect, professionalism, and assistance. Unfortunately, the conduct we experienced was the opposite — being ignored, spoken to without courtesy, and not being given proper guidance. Healthcare staff and administrative personnel have a responsibility to treat members of the public with dignity and empathy. A simple greeting, willingness to assist, and clear communication can make a significant difference to families seeking help for their loved ones. I strongly urge hospital management to address this behaviour and remind staff of the importance of professionalism, compassion, and respect when dealing with the public.