KM
Kefilwe M
Active since Nov 2021
12
Reviews
0
Industries
Reviews
12 reviews4 months ago
Deplorable service!!!
After lengthy discussions with the Home loans department manager Dedani Sodaba, I was promised that the newly revised amount of R10 204 will be debited going forward for my home loan monthly payments before end of Dec 2025 , only to find out no agreement was honoured either in writing or in actions. Instead FNB Home loans continues to stab me in the back and twist the knife by debiting the same amount and NOT the requested amount in order to reduce the term/duration on my Home loan. This attitude of disregarding customers goes beyond 3 months of lodging complaints after complaints with the very same department, escalation after escalation and absolutely no disregard no respect for customers. Before this escalation I spoke to Puseletso who promised me the funds of over 10k will be debited on my account going forward only to find out on the due date promised no such will take place instead I was offered over a telephone call a thousand EB (ebucks) by Dedani of which I didn't see how they will help me. Afterwards, he has the audacity to respond to the complaint via email sent by a junior colleague not himself even. The email says nothing wrt how to remedy the whole situation instead just apologize for inconvenience. How pathetic!!! disregarding the customers, not making sure correct amounts and dates are loaded on the system. Disappointing, not even thinking of taking anything further loans from FNB.
56 replies
12 months ago
Great service
They are so kind enough to understand the circumstances even if you are a new client
58 replies
16 months ago
It was Friday 6th Dec and the child just wanted to celebrate her results with a smoothie and sit for a while, we had to wait for 25 minutes for a simple smoothie while other customers are coming in and out
It was Friday 6th Dec and the child just wanted to celebrate her results with a smoothie and sit for a while, we had to wait for 25 minutes for a simple smoothie while other customers are coming in and out. It was such a bad service we received there. When you requesting tap water it's like you have to fetch at the Well somewhere in the village. It came after 20 minutes. Disastrous service ever
0 replies
16 months ago
Petty and poor service.
It was a Friday morning at Kauai on the 6th after getting a school report with my daughter from a nearby primary school. Early morning service has never been bad soon after placing an order for two smoothies from a "***" guy who was operating in the till @ 9:00. Since it was hottest day ever been recorded, I requested drinking water from the tap and the guy promised to bring it right away. Dear my, what a wait. Not only for the water but also the smoothie which my daughter wanted to celebrate her results with. She made a video call to Austria celebrating it with her dad, soon after her aunties here in SA. While waiting and signaling for water on a heatwave morning no one is seemingly caring about "these" customers who came in so early witnessing other customers doing in and out successfully. But us no ways, we still there. Then finally water arrives after 20 minutes later followed by smoothie that we no longer interested in. Yoh I've never experienced such a petty customer service in Menlyn Maine. Disappointing and disgusting untrained young individuals.
0 replies
21 months ago
Hello, I fully paid for TV license for 2023 in May now I keep on receiving harassment messages from the company by the name HC
Hello, I fully paid for TV license for 2023 in May now I keep on receiving harassment messages from the company by the name HC. They continually ignored my emails with the proof of payment attached. The emails were sent to Moleboheng and Zanele who works for HC. But still I continue to receive SMS from HC saying that I must pay the TV licence.
0 replies
22 months ago
TV license harassment
I have been bothered from the beginning of the year to pay my TV license. Now I have paid it couple of weeks ago and there are still messages coming in to my phone asking me to pay for the TV licence. I have emailed the proof of payment to Sabccustomercare@mbd.co.za as well as MBD attorneys who later sent me the proof of payment via SMS. However I still continue to be subjected to harassment regarding the outstanding amount which I paid on the 14 June there about.
0 replies
26 months ago
TERRIBLE AND BAD SERVICE!!!!
I requested Telkom to cancel the contract with them and since January up to now March 2024 I have been disappointed too many times. First their staff members give you conflicting services when you want to cancel contract with Telkom. I did not know that after struggling through the trauma of losing income I will experience disgusting service to this low level. First I've been with the company for over four years and have been paying them Religiously. Now after losing a job I hoped it will be understandable not to have debit orders bouncing but NO TELKOM does not want to cancel my contract. I do not have any income but each month they promise me that the contract is cancelled with no formal letter being sent. And when you expect that the month of March you will no longer with them NO they still send you a letter with balances to be debited end of the month with the former debit order date . CANCELLING CONTRACT with Telkom is even traumatising more!!!!!!!!!
0 replies
26 months ago
Denying owners their rightful AGM
They do not even deserve the star. This company ever since our complex was hijacked into it in December 2022 NEVER allowed owners a rightful opportunity to host an AGM together with some of its Trustees whom elected themselves. Each time you enquire about the AGM they tell you that the Auditors are still busy with the financials. It is now 2024 and no AGM has been held in the LA Piroque complex in Elarduspark 535 Lawrie street . Right from the WhatsApp messages with the so called trustee to the so called portfolio manager. No email has ever been responded to with regards to enquiry regarding the AGM. Instead Jurinda will tell you that she did not see any email whatsoever even if you copied other people in it. She is the only one who did not see it. You speak to her over the telephone she tells you to send it again, still she doesn't even acknowledge it or get back to the very same email forwarded to her. I wouldn't advise anyone to buy into this complex especially under the current trustees as well as the managing company ANGOR. Disgusting!!!
58 replies
34 months ago
EDGARS, HOLLARD & RCS HARASSMENT
My fiancée paid off the total balance on his Edgars account and never used it since 2021. Now Edgards says he is owing over R700.00 of which he does not know what is it for. When he followed up on it, he found out that there are insurances that were added to this Edgars account but he was not informed and never signed or agreed to anything. Right now, they are harassing him with calls every single day asking him to settle his account. The rate at which they are going is so ANNOYING and affects his high blood to the core. He was even phoned last night after hours where he told the caller that he has been talking to many previous callers. The caller from last night then rep**** "SO YOU HAVE MADE PAYMENTS ARRANGEMENTS THEN". On that he had to tell the caller from Edgars that the man must listen to what is said. He reminded the caller that he told him that he is not paying for what he did not agree to and that the caller must not make assumptions just because he said he has spoken to someone before. He has asked the previous callers a few times to show him proof of where he has agreed to those policies. They have never come back to him on that. He has spent lots of minutes and airtime trying to get clarity or proof and trying to cancel his Edgars and Hollard accounts. All that happened is him being sent from pillar to post with no success. My fiance keeps asking the same few questions. 1 Show him proof of his agreeing to these policies. 2 Why do they only now approximately 2 years after he last used the account tell him that he is in arrears? Why did they not do it 2 or 3 months after he stopped using the account? 3 Why don't the people calling him not add the info on their computers so that they can see what was last spoken? 'IT IS UNCALLED FOR AND IT IS RIDICULOUS.
0 replies
38 months ago
Confusion cleared
Was assisted by Lerato and she assisted me very well with the confusion I had with monthly levies.
53 replies
Review Distribution
5 Star
2 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
10 (83.33333333333333%)