"Complaining to vw head office won't help you but instead you'll be stuck with the same fault car" said Rickey

As a very dissatisfied and tired client of Volkswagen, Ever since I bought this car from Tulisa park vw I have been logging complaints after complaints but nothing happens with the car conditions as this guy called Rickey is continuing doing nothing but telling me where to drive and not drive where there's water. Like he was supposed to close where water is coming in the car, scratches which he never did till to date and now the colour fading which instead he opt to polished the car not painted it, then now he starts with accusations that I might have bumped and taken the car to repairs and hence is the reason why the colour is fading on the bornet. I once asked this guy an AA certificate for the car to show me that the car is in good condition which he couldn't give me and asked if the car was once involved in an accident He couldn't neither say that. And here he's trying to play smart with me claiming that the it's look like it was involved in accident, I have an insurance which you guys are more than welcome to call and find out if I was ever involved in an accident with this disastrous car or even claimed anything related to disastrouscar.

I'm sure Volkswagen as a big institute has recording of our conference call conversation together with him and Pumi where he was denying everything I say he said to me about fixing the mess which he is not yet done anything except polishing the fading bornet, he's now even said to my brother me complaining to vw head offices won't helping because I'm being blocked to log complaints about the car he sold me.