MM
Mthokozisi M
Active since Feb 2019
12
Reviews
0
Industries
Reviews
12 reviews9 months ago
FSCA Covers for FNB/Firstrand Misconduct & *******ly Discloses My Personal Information
I am lodging this complaint to highlight the serious misconduct, regulatory failure, and evasive behaviour displayed by the Financial Sector Conduct Authority (FSCA) in how it handled my formal complaint (Ref: 1-287728) against FNB/Firstrand Group. BACKGROUND: On 26 July 2024, FNB sent me a letter claiming I had been debarred following a “FAIS Panel Hearing” held on 22 July 2024 — a hearing I was never notified of, never invited to, and never given any reasons for. They attached an unsigned "Annexure 8" and used this *****ulent documentation to issue a BASA/RedAlert certificate implying a lawful FSCA debarment — despite the fact that I had never been listed on the official FSCA debarment register. The FSCA failed to act for months — only for them to suddenly fabricate a new debarment in 2025 based on an email they now claim they received from FNB, which contradicts previous FSCA responses and timelines. ******* DISCLOSURE OF MY INFORMATION: On 29 May 2025, after I warned FSCA that I would escalate to the media, I was shocked to receive an email from BeHonest/AdvanceCall saying a ***** complaint had been logged under my name — something I never submitted. When I demanded answers, FSCA refused to disclose who submitted my personal data or under what legal authority, until finally admitting that an FSCA employee sent my personal information to a third-party platform in my name — without my consent, without a complaint from me, and with no ***** incident on my part. INSTITUTIONAL COVER-UP: Over several months, I have caught FSCA officials — including Mr. Soyaphi Khoza — contradicting themselves in written correspondence, dodging questions under Section 23 of POPIA, and attempting to retroactively get me to sign "Form 2" to justify their unauthorized conduct. Even when presented with proof from FNB, BASA, and RedAlert that clearly shows false representation of FAIS authority, FSCA chose to protect the institution over the citizen. They recently closed the case without public accountability, without investigation, and now falsely claim FNB followed procedure — despite FNB’s own GROUP INDUSTRIAL RELATIONS confirming otherwise in earlier correspondence. WHY THIS MATTERS: This is not just poor service. It’s a violation of my privacy rights, abuse of regulatory power, and collusion with a major financial institution to cover up procedural misconduct. I have compiled all relevant evidence — including correspondence with FNB, FSCA, BASA, RedAlert, and various regulatory bodies — and will be lodging formal complaints with: ✅ The Information Regulator ✅ The Public Protector ✅ Parliament’s Standing Committee on Finance ✅ Media & Civil society watchdogs I’m posting this here to publicly expose the FSCA’s attempts to silence, delay, and obscure their failures. Desired outcome: Public acknowledgment and correction of their misconduct Full written disclosure of how my personal data was shared without consent Transparency in their dealings with FNB/Firstrand Institutional accountability
0 replies
9 months ago
FSCA Covers for FNB/Firstrand Misconduct & *******ly Discloses My Personal Information
I am lodging this complaint to highlight the serious misconduct, regulatory failure, and evasive behaviour displayed by the Financial Sector Conduct Authority (FSCA) in how it handled my formal complaint (Ref: 1-287728) against FNB/Firstrand Group. BACKGROUND: On 26 July 2024, FNB sent me a letter claiming I had been debarred following a “FAIS Panel Hearing” held on 22 July 2024 — a hearing I was never notified of, never invited to, and never given any reasons for. They attached an unsigned "Annexure 8" and used this *****ulent documentation to issue a BASA/RedAlert certificate implying a lawful FSCA debarment — despite the fact that I had never been listed on the official FSCA debarment register. The FSCA failed to act for months — only for them to suddenly fabricate a new debarment in 2025 based on an email they now claim they received from FNB, which contradicts previous FSCA responses and timelines. ******* DISCLOSURE OF MY INFORMATION: On 29 May 2025, after I warned FSCA that I would escalate to the media, I was shocked to receive an email from BeHonest/AdvanceCall saying a ***** complaint had been logged under my name — something I never submitted. When I demanded answers, FSCA refused to disclose who submitted my personal data or under what legal authority, until finally admitting that an FSCA employee sent my personal information to a third-party platform in my name — without my consent, without a complaint from me, and with no ***** incident on my part. INSTITUTIONAL COVER-UP: Over several months, I have caught FSCA officials — including Mr. Soyaphi Khoza — contradicting themselves in written correspondence, dodging questions under Section 23 of POPIA, and attempting to retroactively get me to sign "Form 2" to justify their unauthorized conduct. Even when presented with proof from FNB, BASA, and RedAlert that clearly shows false representation of FAIS authority, FSCA chose to protect the institution over the citizen. They recently closed the case without public accountability, without investigation, and now falsely claim FNB followed procedure — despite FNB’s own GROUP INDUSTRIAL RELATIONS confirming otherwise in earlier correspondence. WHY THIS MATTERS: This is not just poor service. It’s a violation of my privacy rights, abuse of regulatory power, and collusion with a major financial institution to cover up procedural misconduct. I have compiled all relevant evidence — including correspondence with FNB, FSCA, BASA, RedAlert, and various regulatory bodies — and will be lodging formal complaints with: ✅ The Information Regulator ✅ The Public Protector ✅ Parliament’s Standing Committee on Finance ✅ Media & Civil society watchdogs I’m posting this here to publicly expose the FSCA’s attempts to silence, delay, and obscure their failures. Desired outcome: Public acknowledgment and correction of their misconduct Full written disclosure of how my personal data was shared without consent Transparency in their dealings with FNB/Firstrand Institutional accountability
0 replies
22 months ago
Bad service
When are my funds going to be paid Reference : 7411228893 - MALINGA, MP, I'm tired of your poor service for processing claims. Alexandra Forbes only took 2 working days to pay me out whereas you guys taking forever
795 replies
25 months ago
Bad service and attitude PnP Calton Centre
Bad attitude and service received from a stuff member together with her supervisor at calton centre PnP, the supervisor name is Precious D and stuff her surname is Mngomezulu according to the her manager when I report the matter.the stuff member gave me an attitude the moment I got to her station I had to greet her and she never even shown up an interest in her duties for the day. I then asked to speak with her manager, she then called me her supervisor which she also came with a stinking attitude as well.
0 replies
60 months ago
"Complaining to the head office won't help you but instead you'll be stuck with the very same fault car" said Rickey continuing to undermining me because I'm black
As a very dissatisfied and tired client of Volkswagen, Ever since I bought this car from Tulisa park vw I have been logging complaints after complaints but nothing happens with the car conditions as this guy called Rickey is continuing doing nothing but telling me where to drive and not drive where there's water. Like he was supposed to close where water is coming in the car, scratches which he never did till to date and now the colour fading which instead he opt to polished the car not painted it, then now he starts with accusations that I might have bumped and taken the car to repairs and hence is the reason why the colour is fading on the bornet. I once asked this guy an AA certificate for the car to show me that the car is in good condition which he couldn't give me and asked if the car was once involved in an accident He couldn't neither say that. And here he's trying to play smart with me claiming that the it's look like it was involved in accident, I have an insurance which you guys are more than welcome to call and find out if I was ever involved in an accident with this disastrous car or even claimed anything related to disastrouscar. I'm sure Volkswagen as a big institute has recording of our conference call conversation together with him and Pumi where he was denying everything I say he said to me about fixing the mess which he is not yet done anything except polishing the fading bornet, he's now even said to my brother me complaining to vw head offices won't helping because I'm being blocked to log complaints about the car he sold me. Been complaining with this disastrous car ever since I bought it, I'm sure even on your system you can see the number of complaints logged but nothing is done about it
53 replies
60 months ago
"Complaining to vw head office won't help you but instead you'll be stuck with the same fault car" said Rickey
As a very dissatisfied and tired client of Volkswagen, Ever since I bought this car from Tulisa park vw I have been logging complaints after complaints but nothing happens with the car conditions as this guy called Rickey is continuing doing nothing but telling me where to drive and not drive where there's water. Like he was supposed to close where water is coming in the car, scratches which he never did till to date and now the colour fading which instead he opt to polished the car not painted it, then now he starts with accusations that I might have bumped and taken the car to repairs and hence is the reason why the colour is fading on the bornet. I once asked this guy an AA certificate for the car to show me that the car is in good condition which he couldn't give me and asked if the car was once involved in an accident He couldn't neither say that. And here he's trying to play smart with me claiming that the it's look like it was involved in accident, I have an insurance which you guys are more than welcome to call and find out if I was ever involved in an accident with this disastrous car or even claimed anything related to disastrouscar. I'm sure Volkswagen as a big institute has recording of our conference call conversation together with him and Pumi where he was denying everything I say he said to me about fixing the mess which he is not yet done anything except polishing the fading bornet, he's now even said to my brother me complaining to vw head offices won't helping because I'm being blocked to log complaints about the car he sold me.
0 replies
66 months ago
Bad insurance choice
Good Day Mr Malinga, Please be advised that f the insured item is lost , stolen or irreparably damaged , the benefit will not be paid in cash, but we will replace the item and select one the following options. 1st option:Replace the insured item 2nd option:Replace the insured item with an item of similar features , value and quality (if the make and model is no longer available on the market or from suppliers). 3rd options: Let you choose an alternative item with the option to pay the shortfall if the value is more than the maximum insured value. We will use the option only if we cannot replace the insured item with a similar make and model The Huawei P10 is the next available option for the Huawei P8 Lite that you claiming for. Jean Billings| Customer Experience Agent Finrite Administrators (Pty) Ltd Constantia View Office Estate | Block3 | Hogsback Ave | Quellerina | Randburg | 1709 P O Box 22524 | Helderkruin | 1733 t +27 10 597 3734 | f +27 86 569 4821 | complaints@finrite.co.za | www.finrite.co.za From: Malinga, Mthokozisi <Mthokozisi.Malinga@fnb.co.za> Sent: Tuesday, 24 November 2020 16:27 To: Finrite Complaints <complaints@finrite.co.za>; Mthokozisi Malinga <mthokozisimalinga@gmail.com> Subject: Re: Re:Your Hollard Complaint - HOL-89534-11 20 7000100100225356336 - [External Email] I have been paying this insurance for five years without even claiming once, then now you telling me with Huawei P10. How about you giving me the R 5000.00 cash or maybe my cover was R 2000.00 ?. Regards MTHOKOZISI. From: Finrite Complaints <complaints@finrite.co.za> Sent: Tuesday, November 24, 2020 2:29 PM To: Malinga, Mthokozisi <Mthokozisi.Malinga@fnb.co.za>; Mthokozisi Malinga <mthokozisimalinga@gmail.com> Subject: Re: Re:Your Hollard Complaint - HOL-89534-11 20 7000100100225356336 - [External Email] Good Day Mr Malinga, Please be advised that excess was received. Kindly find the below replacement options available , please select an option with the delivery address and two contact numbers please. HUAWEI P10 DS HUAWEI P10 SS HUAWEI P10 PLUS DS Jean Billings| Customer Experience Agent Finrite Administrators (Pty) Ltd Constantia View Office Estate | Block3 | Hogsback Ave | Quellerina | Randburg | 1709 P O Box 22524 | Helderkruin | 1733 t +27 10 597 3734 | f +27 86 569 4821 | complaints@finrite.co.za | www.finrite.co.za From: Malinga, Mthokozisi <Mthokozisi.Malinga@fnb.co.za> Sent: Tuesday, 24 November 2020 13:26 To: Finrite Complaints <complaints@finrite.co.za>; Mthokozisi Malinga <mthokozisimalinga@gmail.com> Subject: Re: Re:Your Hollard Complaint - HOL-89534-11 20 7000100100225356336 - [External Email] Good day Jean, I called earlier on around to 09h00 this morning, they had confirm that my payment has already reflected. So can you please double check on your side again. As I need to use the phone urgently. Regards MTHOKOZISI. From: Finrite Complaints <complaints@finrite.co.za> Sent: Tuesday, November 24, 2020 8:05 AM To: Mthokozisi Malinga <mthokozisimalinga@gmail.com> Cc: Malinga, Mthokozisi <Mthokozisi.Malinga@fnb.co.za> Subject: Re: Re:Your Hollard Complaint - HOL-89534-11 20 7000100100225356336 - [External Email] ----------------------------------------------------------------------------------------------------------------------------------- CAUTION - EXTERNAL SENDER - Please be careful when opening links and attachments! FNB Cyber Security Office. ----------------------------------------------------------------------------------------------------------------------------------- Good Day Mr Malinga, Thank you for your email. Please be advised that we waiting for accounts to verify and confirm payment in order to further assist. Jean Billings| Customer Experience Agent Finrite Administrators (Pty) Ltd Constantia View Office Estate | Block3 | Hogsback Ave | Quellerina | Randburg | 1709 P O Box 22524 | Helderkruin | 1733 t +27 10 597 3734 | f +27 86 569 4821 | complaints@finrite.co.za | www.finrite.co.za From: Mthokozisi Malinga <mthokozisimalinga@gmail.com> Sent: Monday, 23 November 2020 19:30 To: Finrite Complaints <complaints@finrite.co.za> Cc: mthokozisi.malinga@fnb.co.za <mthokozisi.malinga@fnb.co.za> Subject: Re:Your Hollard Complaint - HOL-89534-11 20 Hi, Please find attached proof of payment as per request. Regards Mthokozisi THIS IS PLAIN CRAZINESS I'VE BEEN PAYING THIS INSURANCE FOR 5 YEARS NOW SINCE 2016 TO DATE THEN NOW YOU TELLING ME TO CHOOSE A DEVICE THAT'S NOT EVEN MY COVER AMOUNT? I HAVE BEEN PAYING A COVER WORTHY R5000.00 AND NOW YOU WANT TO GIVE ME A DEVICE WORTHY R2000.00 AND I NEVER ASKED YOU TO CHOOSE WHICH DEVICE WANT, I KNOW WHICH PHONE I WANT AND IT WORTHY MY FULL COVER AMOUNT NOT THOSE USELESS DEVICES YOU TELLING WITH
336 replies
66 months ago
Bad service
Good Day Mr Malinga, Please be advised that f the insured item is lost , stolen or irreparably damaged , the benefit will not be paid in cash, but we will replace the item and select one the following options. 1st option:Replace the insured item 2nd option:Replace the insured item with an item of similar features , value and quality (if the make and model is no longer available on the market or from suppliers). 3rd options: Let you choose an alternative item with the option to pay the shortfall if the value is more than the maximum insured value. We will use the option only if we cannot replace the insured item with a similar make and model The Huawei P10 is the next available option for the Huawei P8 Lite that you claiming for. Jean Billings| Customer Experience Agent Finrite Administrators (Pty) Ltd Constantia View Office Estate | Block3 | Hogsback Ave | Quellerina | Randburg | 1709 P O Box 22524 | Helderkruin | 1733 t +27 10 597 3734 | f +27 86 569 4821 | complaints@finrite.co.za | www.finrite.co.za From: Malinga, Mthokozisi <Mthokozisi.Malinga@fnb.co.za> Sent: Tuesday, 24 November 2020 16:27 To: Finrite Complaints <complaints@finrite.co.za>; Mthokozisi Malinga <mthokozisimalinga@gmail.com> Subject: Re: Re:Your Hollard Complaint - HOL-89534-11 20 7000100100225356336 - [External Email] I have been paying this insurance for five years without even claiming once, then now you telling me with Huawei P10. How about you giving me the R 5000.00 cash or maybe my cover was R 2000.00 ?. Regards MTHOKOZISI. From: Finrite Complaints <complaints@finrite.co.za> Sent: Tuesday, November 24, 2020 2:29 PM To: Malinga, Mthokozisi <Mthokozisi.Malinga@fnb.co.za>; Mthokozisi Malinga <mthokozisimalinga@gmail.com> Subject: Re: Re:Your Hollard Complaint - HOL-89534-11 20 7000100100225356336 - [External Email] Good Day Mr Malinga, Please be advised that excess was received. Kindly find the below replacement options available , please select an option with the delivery address and two contact numbers please. HUAWEI P10 DS HUAWEI P10 SS HUAWEI P10 PLUS DS Jean Billings| Customer Experience Agent Finrite Administrators (Pty) Ltd Constantia View Office Estate | Block3 | Hogsback Ave | Quellerina | Randburg | 1709 P O Box 22524 | Helderkruin | 1733 t +27 10 597 3734 | f +27 86 569 4821 | complaints@finrite.co.za | www.finrite.co.za From: Malinga, Mthokozisi <Mthokozisi.Malinga@fnb.co.za> Sent: Tuesday, 24 November 2020 13:26 To: Finrite Complaints <complaints@finrite.co.za>; Mthokozisi Malinga <mthokozisimalinga@gmail.com> Subject: Re: Re:Your Hollard Complaint - HOL-89534-11 20 7000100100225356336 - [External Email] Good day Jean, I called earlier on around to 09h00 this morning, they had confirm that my payment has already reflected. So can you please double check on your side again. As I need to use the phone urgently. Regards MTHOKOZISI. From: Finrite Complaints <complaints@finrite.co.za> Sent: Tuesday, November 24, 2020 8:05 AM To: Mthokozisi Malinga <mthokozisimalinga@gmail.com> Cc: Malinga, Mthokozisi <Mthokozisi.Malinga@fnb.co.za> Subject: Re: Re:Your Hollard Complaint - HOL-89534-11 20 7000100100225356336 - [External Email] ----------------------------------------------------------------------------------------------------------------------------------- CAUTION - EXTERNAL SENDER - Please be careful when opening links and attachments! FNB Cyber Security Office. ----------------------------------------------------------------------------------------------------------------------------------- Good Day Mr Malinga, Thank you for your email. Please be advised that we waiting for accounts to verify and confirm payment in order to further assist. Jean Billings| Customer Experience Agent Finrite Administrators (Pty) Ltd Constantia View Office Estate | Block3 | Hogsback Ave | Quellerina | Randburg | 1709 P O Box 22524 | Helderkruin | 1733 t +27 10 597 3734 | f +27 86 569 4821 | complaints@finrite.co.za | www.finrite.co.za From: Mthokozisi Malinga <mthokozisimalinga@gmail.com> Sent: Monday, 23 November 2020 19:30 To: Finrite Complaints <complaints@finrite.co.za> Cc: mthokozisi.malinga@fnb.co.za <mthokozisi.malinga@fnb.co.za> Subject: Re:Your Hollard Complaint - HOL-89534-11 20 Hi, Please find attached proof of payment as per request. Regards Mthokozisi THIS IS PLAIN CRAZINESS I'VE PAYING THIS INSURANCE FOR 5 YEARS SINCE 2016 TO DATE THEN NOW YOU CHOOSING ME FOR TO TAKE I HAVE BEEN PAYING A COVER WORTHY R5000.00 AND YOU WANT TO GIVE ME A DEVICE WORTHY R2000.00 AND I NEVER ASKED YOU TO CHOOSE WHICH DEVICE WANT, I KNOW WHICH PHONE I WANT AND IT WORTHY MY FULL COVER AMOUNT NOT THOSE USELESS DEVICES YOU TELLING WITH
0 replies
66 months ago
Bad Bad Bad Service
Bad service, I called in today afternoon around 11:00am one of your agent told me to call back on Monday as they are about close and insurance claims they taking a long time to be completed so she can't help me now. I wanted to make a claim for my phone which was stole and I am paying your insurance every month via my Edgars account. I've been having this insurance for 5years now and I've never claimed anything from you guys then if I want to claim you telling me that you can't assist me as this takes time WHAT IS THAT ?
224 replies
Review Distribution
5 Star
1 (8.333333333333334%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
11 (91.66666666666667%)