Not as great as I thought

The 3 guys who handled my move were friendly and efficient and did everything with a smile. My low rating is as a result of a cupboard that was damaged and broken during the move. I was told that a claim has to be lodged within 3 days, however, this is not stipulated in their terms and conditions and a simple request to highlight where this is mentioned, has been ignored. Some of my things were scratched and I didn't bother pointing that out. I wasted my money paying for their insurance and I strongly suggest that potential clients are very sure that there is actual cover in place before paying for something they ultimately can't use. I now have a broken cupboard that has been with me for many years and part of a set of four without as much as an apology. For this lack of after service, I will never recommend them.