No Refund and No feedback.

Manati Students Alternative Funding deducted money from my account. I asked to change the institution through which I'm enrolling and asked that they make amendments on their end. There's no feedback. They are not responding to my emails. When I call, I can't get through to the account manager and she doesn't contact me back. They are not even saying anything about a refund since the deducted money from my account.