Significant Improvement in Communication and Service Consistency

I am updating my previous 1-star review to 3 stars. Over the past few months, I have seen a marked improvement in how this institution handles my account and my communication preferences. ​Initially, I was skeptical when support began reaching out frequently to rectify the previous issues with account errors and debit irregularities. I suspected it might be a temporary tactic to have my negative feedback removed; however, they have remained consistent in their efforts for several months now.

They are now respecting my boundaries and following up regularly. I haven't experienced any new billing or debit order errors since the initial dispute was settled. The support team has stayed in touch to ensure my account remains in good standing.

​I am changing my rating to reflect this positive trend. I’m keeping it at 3 stars because, while the current service is reliable, I believe it is important for fellow students to be aware of the initial administrative hurdles so they can stay on top of their own accounts. I hope to see this level of professionalism continue.