B
Bertus
Active since Jul 2025
6
Reviews
0
Industries
Reviews
6 reviews1 month ago
Extremely Disappointed
My experience with Axxess DSL (Pty) Ltd has been extremely disappointing. Communication has been slow and inconsistent, and resolving issues requires repeated follow-ups without clear feedback or accountability. Support responses often feel scripted rather than solution-focused, and there is little sense of urgency when dealing with service interruptions or billing concerns. As a customer, it’s frustrating to constantly chase updates instead of receiving proactive assistance. Reliable internet and efficient customer service are basic expectations in this industry, and unfortunately, this has not been my experience. I hope significant improvements are made in both response time and overall customer care. For someone who has been using Axxess since 2021, this is really disappointing.
0 replies
2 months ago
Significant Improvement in Communication and Service Consistency
I am updating my previous 1-star review to 3 stars. Over the past few months, I have seen a marked improvement in how this institution handles my account and my communication preferences. Initially, I was skeptical when support began reaching out frequently to rectify the previous issues with account errors and debit irregularities. I suspected it might be a temporary tactic to have my negative feedback removed; however, they have remained consistent in their efforts for several months now. They are now respecting my boundaries and following up regularly. I haven't experienced any new billing or debit order errors since the initial dispute was settled. The support team has stayed in touch to ensure my account remains in good standing. I am changing my rating to reflect this positive trend. I’m keeping it at 3 stars because, while the current service is reliable, I believe it is important for fellow students to be aware of the initial administrative hurdles so they can stay on top of their own accounts. I hope to see this level of professionalism continue.
53 replies
2 months ago
From brand ambassador to being ignored in a support loop
I’ve been a loyal customer since 2021 and moved my primary banking to TymeBank in 2024 because I believed they were "banking for the people." However, the support has been non-existent since late 2025. I am currently dealing with an ******** DebiCheck mandate and despite multiple emails and a formal complaint, I haven't received a single human response—only an automated mail telling me to use a WhatsApp bot that is slow and frequently closes sessions before you're even assisted. It’s even more disappointing because I encouraged family and friends to join TymeBank, only for them to be treated just as poorly. They’ve spent months trying to get simple paid-up statements, only to be chased in circles: calls tell them to email, emails tell them to WhatsApp, and WhatsApp tells them to call. It’s an endless loop of zero help. TymeBank provides no way to stop predatory mandates in the app and clearly doesn't care about its customers. If you want a bank that actually assists you when there’s a problem, look elsewhere.
53 replies
6 months ago
Account Errors, Disregarded Communication, and Debit Order Irregularities
My initial problem began with a double-debit for one monthly installment. When I requested a refund, Manati initially refused, claiming a "missed installment" from months prior. This supposed arrear was only brought up after their own double-debit error. Following my challenge, they acknowledged the payment was "found on one of their other accounts" and processed the refund, demonstrating a critical failure in internal payment tracking. Further adding to the billing errors, after being told the tracking period had ended, a deduction was attempted and processed on a Saturday (a non-business day), leading to a breach of expected debit contract terms. Despite resolving the double debit, Manati collections staff subsequently began demanding payment for the R525.11 arrear again, which is now settled, payment was solely made to stop the relentless demands. The organizational incompetence is further highlighted by the fact that Manati approved and processed a new student funding agreement for me while simultaneously claiming I was in arrears on the old one, indicating a severe lapse in their client management and lending oversight. Compounding these issues is the failure to respect my communication boundaries. I explicitly informed Manati staff that due to my extensive working hours (7 AM to 7 PM), all official communication must be conducted via email only. Manati has continually failed to respect this instruction, resulting in daily, intrusive phone calls to both my number and my next of kin. This persistent refusal to respect a necessary communication boundary is unprofessional and causes unnecessary stress. I have zero confidence in Manati's administrative competence and strongly advise others to exercise extreme caution.
53 replies
6 months ago
Absolute Incompetence, Zero Accountability, and Harassment
I strongly urge anyone considering Manati Alternate Student Funding to look elsewhere. My experience with them has been an unacceptable nightmare of billing errors, organizational incompetence, and daily harassment. First, I was double-charged for my installment in one month, I was told that their tracking period had ended and then they deducted on a Saturday (Breach of Contract) after payment was made. When I contacted them for a refund, they initially refused, suddenly claiming I had a "missed installment" from months prior. After arguing and proving their mistake, they claimed to have "found the payment" on one of their other accounts and processed the refund. The fact that a supposed arrear was only brought up after they made their own billing mistake demonstrates how broken their internal systems are. The worst part is the communication. I explicitly informed Manati staff that due to my 7 AM to 7 PM work schedule, I require communication via email only. They have completely disregarded this instruction and now subject me and my next of kin to constant daily harassment phone calls. This intentional refusal to respect a reasonable communication boundary is an unacceptable invasion of privacy and shows a deep lack of professionalism. The level of incompetence is astounding: How can they allow a new loan agreement to be signed while simultaneously claiming I was in arrears on a previous one? This proves that their account tracking and management is utterly non-functional and highly *********. Avoid Manati Alternate Student Funding. They cannot manage their accounts, and they will harass you when you try to fix their errors.
0 replies
9 months ago
My experience with TymeBank has been nothing short of amazing
My experience with TymeBank has been nothing short of amazing. A special thank you to Portia Sekhula, the agent who assisted me — she was incredibly kind, patient, and professional. Her warm attitude made the process even more pleasant. If you’re looking for a modern, affordable, and customer-focused bank, I highly recommend TymeBank!
53 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
1 (16.666666666666668%)
2 Star
1 (16.666666666666668%)
1 Star
3 (50%)