Failing to provide students with exam results

I am extremely disappointed with the poor service received from MANCOSA. My fees were paid in full through a bursary in February last year, yet to date I have still not received my examination results. Despite following up, there has been no proper assistance or urgency shown in resolving the matter. It is very frustrating and unfair for students to experience such delays after meeting all financial obligations. I expected better communication, professionalism, and support from the institution. I hope this matter can finally be resolved as soon as possible.