M5
Mango 5 Call Centre (Pty) Ltd
Claimed Business
M5
Mango 5 Call Centre (Pty) Ltd
Claimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Business & Legal Services
#10NPS Score
0Unlikely
Ranking
#10
in Business & Legal Services
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Edwin B
1 reviews | Active since Jan 2020
28 Jan 2021, 14:14
MY PRIVACY LAWS BROKEN
Broken Privacy Laws Mango 5 call center agent Nabeelah, wants to install a "FREE" tracker on my car, she mentions that THE COMPANY "Tracker " is a partner of Mango 5. and that they call everyone who has a vehicle.....of-course the 1st question is where did you get my number ? anyways we will get there. First Privacy law broken by tracker, NOTIFICATION- The individual related to the personal data in question should be notified before any of their personal data is collected. I am not even aware that tracker has my DATA as I am not their client. Second Privacy law broken by Tracker - Any personal data collected or created should be for a specific purpose; this Purppose should be legal and ethical and be included in the NOTIFICATION aspect of the transaction. Third Privacy Law broken SECURITY - Any entity that has possession of personal data is responsible for protecting it...Why is Tracker passing my data to their friends oh sorry Partners ??? that gets me to my Last PRIVACY law broken, DISSEMINATION - Any entity that has possession of personal data should not share it with any other entity, nor release it without the express permission of the data subject and in accordance with the applicable law.
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Edwin B
1 reviews | Active since Jan 2020
28 Jan 2021, 14:14
MY PRIVACY LAWS BROKEN
Broken Privacy Laws Mango 5 call center agent Nabeelah, wants to install a "FREE" tracker on my car, she mentions that THE COMPANY "Tracker " is a partner of Mango 5. and that they call everyone who has a vehicle.....of-course the 1st question is where did you get my number ? anyways we will get there. First Privacy law broken by tracker, NOTIFICATION- The individual related to the personal data in question should be notified before any of their personal data is collected. I am not even aware that tracker has my DATA as I am not their client. Second Privacy law broken by Tracker - Any personal data collected or created should be for a specific purpose; this Purppose should be legal and ethical and be included in the NOTIFICATION aspect of the transaction. Third Privacy Law broken SECURITY - Any entity that has possession of personal data is responsible for protecting it...Why is Tracker passing my data to their friends oh sorry Partners ??? that gets me to my Last PRIVACY law broken, DISSEMINATION - Any entity that has possession of personal data should not share it with any other entity, nor release it without the express permission of the data subject and in accordance with the applicable law.
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Carolynn T
1 reviews | Active since Jan 2020
5 Oct 2020, 15:23
Deceptive tactics!
Be very careful of sales calls from Mango 5! I was sold a Tracker Recover contract at R 145 p/m. The same contract costs R 119 p/m when signed up for directly with Tracker. I am an existing Tracker client, so when the sales agent said "on behalf of Tracker", I thought he was calling from Tracker. All e-mail confirmations received after the sales call were from Tracker. When I brought up the matter with Tracker, they said: "Please note as per the investigation conducted we found when you were called and offered a new unit the agent advised you that they were calling from Mango 5 on behalf of Tracker hence the pricing sources are different and we are unable to change the pricing source as they are an outsourced company selling on behalf of Tracker." I had NO idea Tracker products were sold at higher rates by outsourced companies, and only discovered that I was paying more than necessary for the Tracker product I signed up for, after the fact. If you hear Mango 5, put the phone down!
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Carolynn T
1 reviews | Active since Jan 2020
5 Oct 2020, 15:23
Deceptive tactics!
Be very careful of sales calls from Mango 5! I was sold a Tracker Recover contract at R 145 p/m. The same contract costs R 119 p/m when signed up for directly with Tracker. I am an existing Tracker client, so when the sales agent said "on behalf of Tracker", I thought he was calling from Tracker. All e-mail confirmations received after the sales call were from Tracker. When I brought up the matter with Tracker, they said: "Please note as per the investigation conducted we found when you were called and offered a new unit the agent advised you that they were calling from Mango 5 on behalf of Tracker hence the pricing sources are different and we are unable to change the pricing source as they are an outsourced company selling on behalf of Tracker." I had NO idea Tracker products were sold at higher rates by outsourced companies, and only discovered that I was paying more than necessary for the Tracker product I signed up for, after the fact. If you hear Mango 5, put the phone down!
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