Negative review on stay

We had a 2 night stay at the lodge as a family of roue, booking three rooms for the periode 9 to 11 April 2026. Our initial thoughts where good. Unfortunattely, room number 1, where one family member stayed, she makes use of a wheelchair, the kettle was positioned on the floor, as the coffee station did not have a hole for the cord to go through and thus she could not use it. In room number 3, where my cousin and his wife stayed, the one bedside lamp could not be used, as it made sparks when trying to switch it on. That is the accommodation. On 10 April 2026, we went on a game drive with Dinokeng in the afternoon. On our return to the lodge, when phoning to open the gate, the gate only opened halfway and closed again. We phoned the lodge and it took them 20 minutes before somebody came to open for us. That resulted in us arriving for dinner at 19:20. We ordered drinks and on request of coke, we were informed that only diet Coke was available. When we went to get our food, the bain marines where almost empty. E where informed that they are busy preparing more food. When the food appeared, it only consisted of 4 chicken thighs. We then proceeded to get which ever was left over and it was not nearly enough. There was only enough vegetables available for 2 people, I had one helping of the beef stew, my coudin managed to get one helping of rice, one chicken thigh and one helping of vegetables, I had one half helping of vegetables, his wife had some salad leaves and 2 chicken thighs and my aunt had one chicken thigh, a little rice and the other half of vegetables that was left. The whole time we were there, we were promised that still water was on order, ot never arrived. The service also is very slow when ordering and taking into consideration that we were only a gew guests, not a good reflection of hospitality. On entering the lodge grounds, I had to phone up to 3 times before the phone was answered. The said night, a group of people chicked in and they were also very noisy with no attempts made to quite them down. All in all, it was unpleasant, because of all the wrongs. A lot of money was payed for the stay. My cousin and his wife is from rhe USA and I feel it is a very bad reflection on South African hospitalit and in my perspective not worthy of the 4 stars reflecting at the gate. That is all I want to say.