YOU WILL PAY and then get NO SPA TREATMENT OR YOUR MONEY back!!!!!

Don't go for a spa treatment at Zimbali Mangwanani Spa!!! My appointment was at 11h30 at the pool- I booked a foot massage for me and my daughter which cost us R1100 and we had to pay upfront. At 11h40 no staff member was in sight so I walked up to the spa reception and asked why nobody has arrived for my appointment and they asked me to wait a bit longer as they are on their way. Another hour and a half past!!! So at 13h10 I went up to reception again and they weren't even aware that I wasn't assisted yet!!!! So then my family wanted to leave and that's why I had to ask for a refund which they agreed to but told me I couldn't get the refund there and then and that I will have it paid back in my bank account after 14 days only. This was on the 5th of September 2024. I have made several phone calls and sent emails and IF they respond they have so many excuses!!! It's been more than 3 months and still haven't gotten my money back!!! So don't waste your money!!!! They take your money and then no one pitches for your appointment and then they keep your money!!!!

That was 5th of September 2024. I have made many calls and requests and have sent how many emails but still nothing.