POOR SERVICE:MANHATTAN HOTEL PRETORIA.

I booked for Mother's day lunch on the 14th of April for the 11th May,got a reference number & booking confirmed,I arrived there with my elderly Mom,waited like other attendees,there arrived time to go have lunch,I was holding my 82 year old Mom by the hand assisting her to walk to dining 🍽 area,when we got to the reception I was told my booking does not appear anywhere,I showed them their email correspondence,a lady at reception asked us to wait outside the dining area for 2 minutes while she resolves the issue for us,2 minutes became an hour,she ignored us until I went back to the reception area to ask if she forgot about us,she told me the fact there's no table for us,when I got there she was even busy attending to other people,I looked like an inconvenience to her, I went to fetch my old lady and helped her out,went home to cook Mother's day lunch,the lady didn't even care,disgusting.